Data Entry Customer Service

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

PANSY SHY

**** ****** **, ********, ** 31601

229-***-**** ***********@*********.***

Excellent at juggling multiple tasks and working under pressure. I'm a people person, go getter and team player.

Pricing tool development

Document scanning

Clerical support

Data entry

Public speaking

cashier

LOWNDES COUNTY BOARD OF COMMISSIONERS

Election Clerk Valdosta, GA February 2009 - March 2018 Responded to customer requests via telephone and email. Obtained documents, clearances, certificates and approvals from local, state and federal agencies. performed logic and accuracy of all voting machines. kept logs of all activities done on voting machines. data entry, assisted voters with questions, making Id's STATE ATTORNEY'S OFFICE 2ND JUDICIAL CIRCUIT

Legal Secretary Tallahassee, FL April 1998 - July 2007 Obtained signatures from attorneys for legal documents. Scheduled all appointments, appearances and briefings. Filed documents with the courts on behalf of the attorney. Organized envelopes, postage and mail correspondence for all clients. Received and placed telephone calls to clients and prospective clients. Screened telephone calls and forwarded them to the appropriate departments. Organized files for court proceedings.

Answered and directed calls using the multi-line switchboard. Entered new cases into company database.

STATE ATTORNEY OFFICE, 15TH JUDICIAL CIRCUIT

Legal Assistant West Palm Beach, FL May 1996 - April 1998 Prepared files to attend court. Spoke with defendants to explain worthless check information. Typed letters, supbeonas. Data entry of court file information into data base. EDUCATION

Photocopy, email response, answered phone lines. Assisted walk ins with questions Contacted clients to schedule appointments and discuss the progress of cases. Worked as a team with attorneys, administrative assistants and fellow legal assistants. APAC CUSTOMER SERVICES INC.

Customer Service Representative Boynton Beach, FL August 1996 - May 1997 Asked open-ended questions to assess customer needs. Communicated with vendors regarding back order availability, future inventory and special orders. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Scheduled inventory pickups and deliveries with vendors. Answered customer questions regarding merchandise and pricing. Assisted customers promptly and politely, via telephone. Provided elevated customer experience to generate a loyal client. CITY OF JACKSONVILLE FLORIDA - GOVERNMENT

Court Records Clerk Jacksonville, FL January 1993 - December 1995 Copied, logged and scanned supporting documentation. Responded to customer requests via telephone and email. Received and waited on customers for court business. Filed court papers, typed and issued summons, certify notices and other legal material in accordance with the law. Answered phone lines, received documents for filing new cases. Process cases with case number, time stamp, file stamp and collected fees.

HIGH SCHOOL DIPLOMA

Thomas County Central High School

Thomasville, GA 1978

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