Customer Service
Resume:
Linda F. Simmons
************@*****.***
Highly motivated, creative and versatile individual team player, experienced in great customer service relations. Proficient in problem solving & effectively applying negotiation to reach successful resolutions. Great organizational and technological skills to increase company accountability, productivity and customer satisfactions. Great Oral and written communication skills
Administration Skills
Thorough knowledge of Microsoft Office to include Word, Excel, Outlook, PowerPoint, and Access;
Experience coordinating priorities and communicating effectively to the appropriate people
Documented ability to manage the flow of work in a busy office environment;
Demonstrated ability to work independently and make decisions
Faxing, copying, printing and emailing documents
Proficient in emailing correspondence
Teaching Skills
Assisted lead teacher with planning age appropriate learning activities
Translated and provided support for nonverbal students using ASL
Adapted learning materials to enhance individualized learning experiences
Integrated Reading Coach assisted small groups with English Language skills
Customer Service
Monitor multi line switchboard
Transfer calls to proper department
Verified and updated customer account data
Provided confidentiality and effective customer services
Medical
Provided routine vitals for patients
Maintained accurate patient records
Registered and discharged patients as needed
Knowledgeable of HIPPA Laws
Respectful of confidentiality policies and procedures WORK HISTORY
Hoke County Raeford NC Teacher Assistant 08/2005-present
Xerox Raleigh NC CSM 07/2013-12/2016
First Health of the Carolinas Hospital CNA/Tech 06/1995-10/1997
Autumn Care of Raeford Nursing assistant 10/1997-05/2002
EDUCATION AND ACCOMPLISHMENTS
University of Phoenix Associate’s Degree- Business
Sandhill Community College CNA II Certification
Hoke County Assistant Teacher of the Year 2007-2009
School improvement team 2008-2010
REFERENCES: Brittany Gilchrist 910-***-****
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