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Office Assistant Desktop Support

Location:
Kolkata, West Bengal, India
Posted:
February 18, 2019

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Resume:

ABHISEKH SAHA

Phone: (Mob) +801*******, 824*******

Email Id: ac8iwc@r.postjobfree.com

CAREER OBJECTIVE

Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers professional growth while being resourceful, innovative and flexible.

PROFESSIONAL EXPERIENCE

1)10 Months experience as a Desktop Support Engineer in Kaizen IT Service Pvt Ltd 17TH FEB 2018-12TH DEC 2018

Responsibilities:

Providing 1st & 2nd Level Technical Support to end-users.

Microsoft Outlook, backup, troubleshooting.

Maintaince of computer hardware systems and system assembly.

Maintain the assets of PCs and Laptops.

Installation & Configuration of Network printers & Scanner and its basic level of troubleshooting.

Manage all the inventory of PCs.

Creation and management of user accounts as well as assign access rights and permission to use internet facility.

Managing & Monitoring Network & Coordinate with Vendor.

Provided the Remote support & Net meting support using following software Team Viewer, Ammyy Remote Software, Remote Desktop.

Installation of Antivirus, Patches & Updates from Backend side & frontend both.

Experience in installation of Windows configuration, Technical troubleshooting, Operating systems, Microsoft application software and peripherals, Microsoft Office (2003, 2007, 2010 & 2013), Windows XP, Windows 7, Windows 8 and Windows 10.

Installation & Configuration of Network devices (i.e. Wifi Router).

2)3 Year experience as a Junior IT Executive in Assai Solution Pvt Ltd. from 1st Oct 2015-17th Feb 2018

3)1 Year 5 Month experience as a Network and System Support Executive in Mac Technologies Pvt Ltd from 1st May 2014- 30th September 2015

4)2 Year 5 months experience as an Office Assistant in Sen Solution Pvt. Ltd. from 10th JAN 2012- 30th APRIL 2014

Responsibilities:

Providing 1st & 2nd Level Technical Support to end-users.

Microsoft Outlook, backup, troubleshooting.

Maintaince of computer hardware systems and system assembly.

Maintain the assets of PCs and Laptops.

Installation & Configuration of Network printers & Scanner and its basic level of troubleshooting.

Manage all the inventory of PCs.

Creation and management of user accounts as well as assign access rights and permission to use internet facility.

Managing & Monitoring Network & Coordinate with Vendor.

Provided the Remote support & Net meting support using following software Team Viewer, Ammyy Remote Software, Remote Desktop.

Installation of Antivirus, Patches & Updates from Backend side & frontend both.

Experience in installation of Windows configuration, Technical troubleshooting, Operating systems, Microsoft application software and peripherals, Microsoft Office (2003, 2007, 2010 & 2013), Windows XP, Windows 7, Windows 8 and Windows 10.

Installation & Configuration of Network devices (i.e. Wifi Router).

Maintain the assets of PCs and Laptops.

EDUCATIONAL QUALIFICATIONS

Technical & Academic qualification

Course studied

INSTITUTION

STATUS

YEAR OF PASSING

PERCENTAGE

B.A

C.U

COMPLETED

2010

42

A+N+(BASIC)

BRAINWARE

COMPLETED

2011

75

HS

MADYAMIK

PIS

PIS

COMPLETED

COMPLETED

2007

2005

64

40

TECHNICAL SKILLS

Other Technical Qualification

Installation and Configuring Dialer (Go autodial .Vicidial, Vicidial now,) for call center.

Installation and Configuring sip phone, eyebeam

Troubleshooting and Maintenance Dialer (Go autodial,Vicidial, Vicidial now,)

SKILLS

NETWORK : cable clipping, Knowledge of IP address,Dns,Dhcp etc.

Operating System installation: Windows X P, Vista, Windows7, Windows 8, Windows 10.

Hardware: PC assembling, Formatting, Partition, Driver Installation.

Others: Assembling & Troubleshooting of PC,Windows Update & antivirus, Installation & Troubleshooting of operating system's (Win XP & WindowsXP,7,8 & 10)

PERSONAL DETAILS

Sex: Male

Date of Birth:12.12.1988

Religion: Hinduism

Nationality: Indian

Languages known: English, Hindi and Bengali

Address: 107,KAMAL PARK,BIRATI,KOLKATA-700051

I hereby declare that the all the information furnished herein are true and correct to the best of my knowledge and belief.

Thanking you

You’re Truthly,

Date :

Place: Kolkata



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