Dimple Trikha Resume

Surrey, BC 778-***-**** ac8isj@r.postjobfree.com

Customer Service Representative

Profile:

Several years of combined experience in an intensive office, research including customer service in a fast-paced environment

Strong customer service skills, provide direct assistance, directions and the right information on the phone or at front desk

Developed reputation as an efficient service provider with high level of accuracy

Receive queries, make quotations, prepare Sample information form, prepare and receive invoices

Tech Savvy, ability to learn and use various databases; proficient in MS Office

Flexible and hardworking with a strong drive to achieve goals

Clear communicator; multilingual in English, Punjabi and Hindi Summary of skills:

Organized files and records into systems which increases efficiency

Diplomatically dealt with customer complaints

Described products to customers and accurately explained details of various services offered

Handled delivery packages, checked and ensured proper product type

Resolved customer problems and complaints by clarifying the issue, explaining the best solution and followed up the cases

Worked with management to ensure appropriate changes were made to improve customer satisfaction

Exceptional organizational skills to assist with office administrative tasks

Expert in prioritizing and handling multiple tasks simultaneously

Well-versed in organizing, writing and editing detailed reports

Prepared and maintained data entry into software and analyzed reports

Ordered and received equipment and supplies and maintained inventory Work Experience:

JUNIOR OFFICER (CLIENT REPRESENTATIVE/SCIENTIFIC SERVICES) Punjab Biotechnology Incubator, India Jun 2013 - Jan 2019 RESEARCH ASSISTANT (OFFICE ADMINISTRATION)

Department of Experimental Medicine and Biotechnology, July 2011- May 2013 PGIMER, India

CUSTOMER SERVICE REPRESENTATIVE

TATA Docomo, India July 2010 - Dec 2010

Education and Training

M.Sc. June 2010

Punjab Technical University

B.Sc. of Science April 2008

Panjab University, India

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