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Customer Service Representative

Jonesboro, Georgia, United States
February 17, 2019

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Sietta Jones

**** ****** **, ******* ** *****


Qualification Summary

•Knowledge of constitutional law, criminal and civil law, and procedures involved in pre-trial, trial and sentencing in a criminal case, including the prison system and trends in criminal justice

•Ability to identify criminal characteristics as well as victims of crimes, types of crimes to include organizational, organized and political crime

•Thorough knowledge of the roles of the security professional in the public and private sector, as well as how to evaluate preventative measures currently in use for corporate, retail, and government security

•Application of factual and conceptual knowledge to identify, research, and present a written proposal to address a relevant issue and/or problem in the criminal justice field

•Understanding of current questions concerning the nature of punishment and incarceration


Miller-Motte College – Wilmington, NC Graduation Date Jul 2015

Associates Degree in Criminal Justice

•Related coursework: Criminology, Security Procedures, Introduction to Corrections, Probation, Parole & Pardon, Introduction to Criminal Justice and Legal Systems, Criminal Law and Procedure, Criminal Investigation and Evidence, Substance Abuse, Writing for Criminal Justice, Constitutional Law, Terrorism and Counterterrorism, Police Operations and Administration

•Trident University International – Cypress, CA

Bachelor’s Degree in Cyber Security Graduation Date Dec 2018

Related coursework: Computer programming design, Assembly language, Calculus for Computer Sciences I, Calculus for Computer Sciences, Intermediate Object-Oriented Programming, Data Structure and Algorithm, Advanced Programming Topics, Advanced Networking: Wireless, Hybrid Networks, Network Security, Cryptography, Software Engineering, Systems Analysis and Design I.


Customer Service Representative Dec 2010 – Mar 2012

Jones Lawn Care – Lillington, NC

•Conferred with customers by telephone to provide information about products and services, take and enter orders, cancel accounts, and obtain details of complaints

•Booked appointments for services

•Assisted with entry level marketing

•Completed light housekeeping when necessary

Telemarketer Dec 2008 – Feb 2009

Eco Water of the South – Fayetteville, NC

•Conducted surveys over the phone

•Set appointments and resolved customer’s billing concerns

•Provided information about products and services to customers

Customer Service Representative

Amazon (Contract) Remote Apr 2017- Jul 2017

Handled inbound calls from customers, disputing charges, making payment.

Signing customers up for subscriptions

Handled shipping disputes

Appointment setting

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