Highlight of Qualifications

Ability to work independently and cooperatively within a team setting

Fast and adaptable learner

Willingness to learn

Well-developed interpersonal communication skills communicating effectively both orally and written with all levels of staff, the public and clients while maintaining objectivity and sensitivity

Ability to compile and prioritize information and workloads

Ten years-experience in Customer Service

Ability to handle confidential and sensitive information with discretion and tact

Multi-tasking and dealing with high-volume workloads while handling detailed work with accuracy

Problem solving and decision making skills, utilizing knowledge of policies, practices and procedures.

Professional demeanor

Personable and calm under pressure with a strong attention to detail

Proficient in Microsoft Office Suites (Word, Excel, Powerpoint, Outlook) 2003-present

Experience working with clients within the community to address the required supports

Education

2008

Bachelor of Education, Master of Teaching Program

Faculty of Education, University of Calgary

2005

Bachelor of Arts – Law and Society

World Area-Native North America

Faculty of Communication and Culture, University of Calgary

Volunteer Experience

Currently Parent Volunteering at Cameron Public School where my children attend

Assist on field trips, fundraising activities, classroom instruction helper when needed, assist student council and support children with extra reading help in the classroom

The Redwood Women’s Shelter (January 2018-present)

Toronto, Ontario

Volunteer weekly providing administrative help where needed such a filing, organizing documents and reports and helping with fundraising

Teach ESL to women in shelter who need help learning and understanding English

Sickle Cell Awareness Group of Ontario (August 2017-present)

Help to advocate for quality health care on behalf of Sickle Cell patients and their families, while educating the public through “Meet and Greets” and informational forums at Sick Kids Hospital and around the GTA

Volunteer Tutor (January 2008 to April 2008)

Aga Khan Foundation

Calgary, Alberta

Tutored refugee children from Afghanistan in math and reading skills

Assisted them with homework and improving their conversational English skills

Provided encouragement and mentorship while acting as a caring, sensitive, and positive role model

Calgary Women’s Emergency Shelter (September 2006-February 2007)

Sorted donations and donation inquiries

Processed donations into working spreadsheet

Assisted with promotion of CWES services

Work Experience

MedEX Health Services (May 2016 to August 2018)

Independent Medical Examination Coordinator

Provided administrative support to employees and executive staff in a busy multidisciplinary health services clinic in a time sensitive manner

Greeted visitors and claimants

Coordinated schedules with staff and appointments with assessors and claimants using Universal Scheduling HCAI system

Handled in-take medical assessments of claimants and files in meticulous, confidential and accurate way

Ensured treatment plans were followed and implemented through correspondence with personal injury law firms, psychologists, rehab specialists, adjusters and other medical professionals

Made accommodations for claimant request of interpreter and transportation

Provided information of services by answering phone and written requests

Produced and distributed correspondence, memos, fax, drafted letters and distributed mail

Maintained supplies and inventory

Complied with general office policies, procedures and legal requirements as per Financial Services Commission of Ontario

Career Break (April 2011 to May 2016)

Provided full time care for two small children while managing household finances, scheduling and housekeeping-oversaw the smooth operation of home while spouse started his own private law practice in addition to taking care of two ailing parents who have since passed away

International School of Excellence (September 2008 to April 2010)

Calgary, Alberta

High School English Teacher

Head of English Department

Instructed

- English 10, 20, & 30

- Language Arts 7/8

- Career and Life Management 20

- Legal Studies 10

- Health 7/8

Coordinated a range of classes overseeing the English curriculum for grades 7-12

Managed behavior of classroom by enforcing rules and procedures

Critically assessed student work in a variety of ways including self-assessment, student observation, concept mapping, co-operative learning,

Assessed, organized and executed curriculum in line with school policies and provincial outcomes

Developed strong rapport with students and parents

Incorporated technology and creative approaches to enhance the learning experience

Conducted parent teacher interviews

Participated in appropriate professional duties

Collaborated with administrative staff

Participated in Professional Development Days

Headed the Graduation Committee

ESL Instructor (September 2006 to January 2008)

YWCA of Calgary

Instructed new adult Canadians, immigrants and refugees on how to speak and write English on a contractual basis in addition to subbing for other instructors

Worked in partnership with the Calgary Public library

Designed innovative lessons for up to 20 adult students to familiarize them with Canadian culture and history and to improve their reading and writing abilities and conversation skills

Responsible for all course content, testing, assessments and evaluations

Guided in-class volunteers on how to assist students who are pre-beginner or are at a lower level

Shaw Cable Communications (January 2008-August 2008)

Calgary, Alberta

Customer Service Representative (part-time)

Provided customer service assistance in a fast-paced retail environment

Assisted customers in obtaining residential internet, phone and cable accounts in company database

Assisted residential customers in disconnecting, reconnecting and upgrades services

Handled and forwarded customer complaints in tactful and concise manner to appropriate

management personnel and department

Calgary Bridge Foundation for Youth (April 2007-September 2007)

Calgary, Alberta

Receptionist/Administrative Assistant

Provided confidential administrative assistance to senior management and staff while ensuring office operations ran smoothly and effectively

Managed reception area and greeted visitors in a polite and professional manner

Maintained office supplies and inventory

Managed incoming and outgoing mail

Maintained expense records for book keeper

Fund Raising Coordinator-solicited corporate donations for annual Fund Raising Gala

Coordinated and scheduled board meetings

Tactfully and sincerely responded to client needs and concerns as well as registered students for Summer Literacy Program

Educated parents and new comers regarding agency services and programs

Cashier/Customer Service Clerk (July 1995 to September 2005)

Canada Safeway

Calgary, Alberta

Provided sound customer service in a fast paced grocery store environment

Handled customer needs and complaints in a friendly and professional manner

Balanced petty cash and prepared bank deposits

Assisted store managers weekly in entering employee payroll data into payroll system

Provided training and assistance to new cashiers

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