Professional highly effective at operational and administrative responsibilities. Extensively trained in compliance and fraud awareness, as well as customer services.

HIGHLIGHTS OF QUALIFICATIONS

Knowledgeable of operational and administrative responsibilities in the Non Profitable Organizational sector.

Experienced in coordinating and performing ongoing risk assessments and compliance reviews for donor funded programs to ensure compliance policies and risk controls are operating appropriately as per the industry rules.

Well-developed organizational skills with the ability to multitask and work in a high pressure, high volume team orientated environment with minimal supervision, working independently and cooperatively within a team setting.

Highly accomplished in the use of MS Word, Excel, PowerPoint, Outlook and database software applications, along with a typing speed of 60 wpm.

Capable in working with electronic and hard copy confidential data including the setup and maintenance of paper and computer file system.

PROFESSIONAL EXPERIENCE

Load Center Assembler January 2019 to February 2019

Eaton Electrical

Worked as a Load Center Assembler on Circuit Boards, frames, panels and electrical compartments.

Fulfillment Center Associate, Fork Lift Picker, Walkie Picker October 2018 to December 2018

Amazon

Worked as an fulfillment center associate at Amazon. Responsibilities included fork lift and walkie picking.

Administration and Project Coordinator September 2012 to April 2018

Marie Stopes Society (UKAID/DFID Project)

Processed induction and refresher training plans, training budgets and logistic arrangements. Responsible to ensure timely monthly reimbursements against the field team’s expenses.

Reviewed and processed payroll, finances, event management, flight reservation and hotel arrangements.

Generated, procured and followed up towards the issuance of purchase requisitions for stock and non-stock items on quarterly basis.

Worked in the Social Franchise Division of MSS with a network of around 600 franchise non-state private providers who are certified by MSS for reproductive health services. The Social franchise projects were funded by UKAID, USAID, LAD and MSI. Approval and coordination of payroll and finances, event management, flight reservation and hotel arrangements.

Client Representative November 2011 to June 2012

Damco

Maintained and forwarded a shipment database for freight forwarding towards countries like the Netherlands, United States of America and UAE with major clients such as TARGET, DANSK, ADIDAS and NIKE. The additional responsibilities were towards correspondence with the Port Authority Customs, local shippers, local transporters and vendors that required smooth processing of their exported goods.

Quality and Verification Representative March 2009 to Jan 2010

The Resource Group

Observing and verifying calls for Beckley Verification. Obtained a MIS verification log sheet and coordinated in time on a daily basis with the United States client. The product was specifically Life insurance that was being sold for United States and Canadian residents by agents in the United States and Philippines. Once the sale was made, it was my responsibility to overview the call and then accordingly verify it correctly. Corresponding with emails was also an essential part of my duty.

Taking and observing calls for Square Trade. Additionally, responded to emails regarding extended warranty services for United States and Canadian residents. The product was particularly warranties that were being sold for consumer electronic items.

Customer Service Supervisor August 2007 to April 2008

Hongkong Shanghai Banking Corporation (HSBC)

Handling & supervising the agents on the floor of the call center. Dealing with accounts & unsecured assets such as credit cards & personal installment loans. Maintaining the service level of the call center. Maintaining all call data (MIS, Service reports). Observing and evaluating the calls of the agents & grading them accordingly. Managing the team and maintaining records in files accordingly.

Customer Service Executive January 2007 to August 2007

ABN AMRO

Answered customer queries in credit cards which include product features, current promotions, current status of credit card and card account maintenance. Additionally, looked into other customer queries in Other Products of the Bank such as Personal Loan and Auto Loan which include product features, current rates and promotions, current status of applications, current balances and other queries

Customer Service Executive February 2005 to January 2006

Trakker Direct Insurance

Receiving calls from existing customers of the car tracking device known as C-Track and providing the awareness plan for a competitive car insurance package that provided safety and security. Making calls for new customers to avail the competitive package of the car insurance along with a free C-Track device.

Front Desk Medical Receptionist and Consultant January 2004 to February 2005

Aga Khan University Hospital

Collected the payments for all the Radiology procedures such as X-Rays, Ultrasounds, Nuclear medicine, C.T Scans & MRI’s. Additionally, advised the patients the procedures and requirements to be followed before performing the actual procedures.

EDUCATION

University of Karachi: Bachelors of Commerce 2006

Computer Software Application: Proficient in usage of MS Word, Excel, PowerPoint, Outlook and internet research

References Available Upon Request

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