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Administrative Assistant Customer Service

Location:
Rockville, Maryland, United States
Posted:
February 17, 2019

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Resume:

ac8iq6@r.postjobfree.com · https://www.linkedin.com/in/laura-jimena-makepeace-47b17950/ ·

Bilingual (Spanish/English) Business Administration professional with proven experience in human resources for one year and a half, I understand the importance of the management of the human capital as a principal element for the correct development of the company, reason why I am pleased to present my resume to be consider in the available positions you may consider for my profile. Skills

Multitasking

Customer Service

Team Work

Planning

Outstanding in Excel, Power

Point, and Microsoft Word

Attention to detail.

Communication

Time Management

Initiative

Planning and Organization.

Public Relations

Positivity.

EXPERIENCE

FEBRUARY 11TH, 12TH AND 19TH -22ND 2019

ADMINISTRATIVE ASSISTANT, GLOBAL EMPLOYMENT SOLUTIONS- WASHINGTON DC

Supporting in the development of the material for a business event, as creating name tags, filing envelopes, and all support as requires.

MARCH 2014 – SEPTEMBER 2014

HR PROFESSIONAL, ADECCO COLOMBIA- BOGOTA- COLOMBIA

Developing welcome packs for new employees.

Enrollment new hires at the E-learning platform for the educational requirements before to sign contract.

Coordinate and plan outboarding nationwide.

Booking and manage travel expenses for educational training out of the city.

Manager calendar for the HR Manager and HR Generalist (Google Calendar).

Answering phone calls inquiring about internal customer service.

Writing qualitative and quantitative reports

Following the trial period for new hires and report negatives of actions needed to the legal department.

Analyzing department results and explore strategies.

Performing at job fairs in universities promoting new openings. Goal Achieved: Updated the manual on the role of the commercial positions of the Bank. MARCH 2013 – MARCH 2014

HR INTERN, BBVA COLOMBIA

Administrating of the promotion program.

Posting open positions for internal participants through the PeopleSoft software.

Scheduling proves and Interviews in the promotion program

Following up on the opening promotions process.

Notifying employees of any changes in their job application.

Communicating during and after the promotion process.

Answering telephone calls relating to HR issues.

Meeting for planning once a year to plan new strategies for the tool.

Organizing data and Analyze it with statistical reports.

Writing reports for executives.

JUNE 2003 – SEPTEMBER 2012

ADMINISTRATIVE ASSISTANT, LLANO Y ORINOQUIA LTDA

Helping plan and execute annual holiday parties, including organizing vendors, researching venues, and maintaining guest lists.

Keeping supplies for covering the core business, ordering new as necessary.

Administration of the suggestions mailbox and reporting to the CEO the results. EDUCATION

MASTER’S IN HUMAN RESOURCES MANAGEMENT, VERTICE BUBSINESS SCHOOL/ REY JUAN CARLOS OF MADRID UNIVERSITY

Online School - December 2017

LAURA MAKEPEACE

255 North Washington Street Apt. B04 – Rockville MD 20850 · +1-240-***-**** BACHELOR ́S BUSINESS ADMINISTRATION, EXTERNADO UNIVERSITY OF COLOMBIA Bogotá DC- Colombia- June 2015

HIGH SCHOOL DEGREE, DEPARTAMENTAL LA ESPERANZA SCHOOL Villavicencio- Meta - Colombia - December 2007



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