Manager Sales
Resume:
CLIFFORD WILSON
Churchville, MD 21028 ********.**********@*****.*** 425-***-**** www.linkedin.com/in/clifford-wilson/ Engaging & Efficient Operations & Business Development Leader Strategizing Growth Streamlining Processes Reinvigorating Leaders Built revenues 83% through project management at T. Rowe Price, and 20% by redistributing labor and 10% by restrategizing customer interactions at Microsoft.
Created globally implemented solution approval, account monitoring, and prioritization protocols that saved time and reduced rework. Reinvigorated management teams in every position, instilling ownership by explaining logic behind strategic changes, answering queries, and providing developmental tools.
Key Achievements
HARVEY NASH: Engaged leadership team around the globe, leveraging business knowledge and teacher mentality to support independent development while standardizing processes to improve workflow. T. ROWE PRICE: Generated multibillion-dollar revenue growth and implemented regular fund performance reviews, defining evaluation criteria and ensuring early reactions to underperforming and rapidly growing funds. MICROSOFT: Optimized $18 billion new business channel and improved team performance by reimagining compensation structure, adding bonuses for account quality and for qualitative triumphs such as initiative and professionalism. BEST BUY CO.: Spearheaded company initiatives and evaluated outcomes, simultaneously growing company 10–15% and developing business project team.
Areas of Expertise
Strategic Business Planning Operational Oversight Process Analysis & Improvement Infrastructure Design P&L Optimization Program Initiation Team Leadership & Development Training & Engagement PROFESSIONAL HISTORY
HARVEY NASH, Reston, VA 2018–Present
Senior Business & Program Manager, Microsoft Global Pursuit Organization Create and implement infrastructure for new Microsoft account team, developing systems and culture. Analyze worldwide company data, distilling relevant trends and presenting actionable information and initial recommendations to senior leadership. Enhance leadership team offsite visit presentation development, influencing content and finalizing slides for 2.5-day quarterly conference for company managers at international locations. Conduct meetings and presentations for customers, managers, stakeholders, and vendors. Define key performance indicators and generate monthly scorecard.
Catalyzed creation of single, unified team accountability standard, coordinating between teams to identify, verify, and document key sales team metrics.
Simplified solution presentation and approval process to save time, merging departmental templates into single document to capture all relevant information and to eliminate duplicate work.
Earned manager’s commendation for engaging business leadership team, promoting open communication and explaining business principles behind strategic changes. T. ROWE PRICE, Baltimore, MD 2017–2018
Senior Enterprise Project Manager
Architected new and revised business processes supporting newly created broker dealer group. Helmed 8+ projects simultaneously, conducting stakeholder management and leveraging agile methodology to oversee cross-functional teams. Defined scope and milestones to complete projects according to schedule and preemptively identify and mitigate risks. 10% 20%
83%
Microsoft Microsoft T. Rowe Price
SALES GROWTH
CLIFFORD WILSON
Churchville, MD 21028 ********.**********@*****.*** 425-***-**** www.linkedin.com/in/clifford-wilson/ Page 2 of 2
Orchestrated 83% of net new revenue, multibillion-dollar growth produced by 1 project containing 10 funds.
Sliced 1 week off 4-week process to approve list of recommended funds, revising approval request template to meet actual needs and retraining decision makers on fund investigation.
Achieved business development projects according to modified schedule 100% of time and according to original timeline 80+% of time. Hit approved updated spend 100% of time and original budget 90% of time.
Established fund evaluation criteria to gauge risk and assess performance, increasing issue resolution and success capitalization speeds.
Generated firm prioritization model, reallocating time, personnel, and marketing efforts to focus on top- grossing accounts while providing for other account needs. MICROSOFT, Redmond, WA 2012–2017
Business & Program Manager, Worldwide Consumer Marketing & Sales Leveraged sales and marketing experience, taking on newly established role optimizing $18 billion consumer channel business. Reorganized hiring process, defined roles, and established new training, enhancing team performance through increased developmental opportunities and more-itemized compensation model.
Increased employee development training completion, spearheading program to chunk trainings into smaller segments and deliver mobile device accessibility resulting in sales team learning during brief waiting intervals.
Laid foundation for 4% margin improvement and goal-surpassing partner satisfaction numbers, writing capture of margin-rich accounts into bonus structure.
Surpassed revenue projections by 20% by transitioning key partners in China to support consumer sales and thus reducing labor costs, attaining company’s quarterly Excellence Award and another 3 awards during tenure.
Restructured compensation plans, implementing biannual structure instead of annual and adding qualitative management reviews and margin-rich accounts to bonus potential.
Published in ADT magazine and presented at 2017 ADT conference on helping teams to exceed expectations. BEST BUY CO., INC., Minneapolis, MN 2004–2012
Deployment Project Manager, 2007–2012 District Sales Manager, 2004–2007 As District Sales Manager, controlled profit and loss responsibility of $400 million, oversaw 15 locations, and cultivated team engagement and new communication channels. As Development Project Manager, ran $30 million in development projects across mid-Atlantic region, orchestrated large-scale IT deployments and managing teams and contractors. Defined scopes and schedules, administered budgets, and delivered reliable products. Sought territory leader buy-in for new initiatives, revising strategy to ensure positive outcomes at corporate and store levels.
Catalyzed 10% revenue jump, repositioning products and training team on new customer engagement strategies.
Revitalized and standardized project functionality team training, improving performance, efficiency, and accountability while promoting employee development.
Hit 80% business contract close as District Sales Manager, exceeding goal. Delivered 15% revenue growth across district, also improving Geek Squad revenues by double digits. PRIOR BUSINESS LEADERSHIP
Earned companywide annual awards 4 out of 6 years at GAP, twice achieving Operations Manager of Year as Distribution Operations Manager and twice obtaining top performance in loss prevention metrics as Regional Loss Prevention Director. EDUCATION & CERTIFICATIONS
Bachelor of Science in Business Administration, Concentration in Finance, University of Phoenix, Phoenix, AZ Project Management Professional (PMP) – Anticipated June 2019 Lean Six Sigma Green Belt Microsoft Office 2016 (MOS) Microsoft Project 2013
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