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Data Entry Customer Service

Ottawa, Ontario, Canada
February 17, 2019

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Joshua Farmer

**** ****** ** ***** *****, Ottawa, Ontario K2C 1N5


Objective Seeking employment to enhance existing skillset and acquire new experience while also exploring future career paths


• Hardworking, go to jobs to work and am a busybody

• Fast learner, pick up new skills quickly

• Accepting of direction and criticism

• Able to integrate and survive in fast paced work environments

• Very strong problem-solving skills

• Passion for efficiency and progress in the workplace Education 2016-2018 Algonquin College - Computer Systems Technician Ottawa, ON 2 years completed

2014-2015 Algonquin College - Mechanical Engineering Ottawa, ON 2 years completed

Experience Nov 2018 – Jan 2019 Nova Networks Ottawa, ON

Service Desk Analyst

• Responsible for receiving Girl Scouts of America, Lululemon, and Weston Foods calls at the IT Service Desk level and providing necessary support. Logged calls as tickets through various ticketing systems, such as Heat and ServiceNow. Also provided support for tickets through these systems Mar 2018 – Nov 2018 Adecco - ESG Ottawa, ON

Mailroom Clerk – Canada Post

• Responsible for receiving and organizing skids, preparing documents for scanning, quality assurance of client files which have been scanned, general office organization and clerical duties

Dec 2016 – Oct 2017 Algonquin College Ottawa, ON

Data Entry Clerk – Financial Aid and Student Awards

• Responsible for uploading documents to the ministry through One-Key, updating student information on GeneSiS, general student assistance, and clerical duties such as filing documents Winter/Fall 2015/16 Farm Boy Company Ottawa, ON

Chef Services Representative

• Responsible for salad bar maintenance, hot bar finessing, customer service, department upkeep, and preparation of food for morning shifts

Summers 2013/14/15 BASF The Chemical Company Cornwall, ON Co-op Engineering Student

• Responsible for maintaining as well as updating piping and instrumentation drawings, tagging valves, organizing files, and creating isometric placement drawings for several projects References Available upon request

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