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Administrative Assistant Customer Service

Los Angeles, California, United States
February 17, 2019

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Mieka Paulk-Jones

**** */* *. ********* Ave., Los Angeles, CA 90043


Professional Summary

Healthcare and administrative professional, with over 13 years of dialysis experience focused on providing superb customer experiences; calm, confident and professional seeking to provide comfort and care for clients and their families; highly self-motivated individual, goal driven; passionate about meeting and exceeding expectations; detail-oriented individual with unique ability to interact with clients and co-workers of diverse backgrounds; thrives on learning and growth opportunities.


Type 55 WPM


Microsoft Office


All Scripts

CPR Certified

Net Suite

Fresh Desk

Google Docs



Crowd funding

Ability to multitask


Customer Coordinator/Logistics & Fulfilment January 2018-August 2018

Travel Light LLC/G-RO

Reply by email or phone to all customers in regards to their shipments, orders, and concerns.

Create sales orders, convert, and charge all international & domestic orders in pounds or dollars.

Answer all questions and concerns regarding product, and crowd funding.

Handle all conflict resolution with customers.

Process all returns, and refunds.

Contact 3PL’s in order to create all Commercial Invoices for fulfillment in our warehouses.

Monitor, and track all inventory, perform adjustments, and cancellations when needed in all warehouses.

Train new employees

File claims, and follow up with courier services domestic, and international.

Business Owner

Blessed Life Apparel June 2016-Present

Participate in pop up shops throughout LA County

E-commerce handle commercial transactions electronically on the internet.

Maintain Inventory of product

Marketing, and promotion of website, and business products.

Administrative Assistant April 2016-June 2016

UCLA Medical Center Division of Medicine

Assistant to the professor of medicine. Schedule consultations and review records for new consultations.

Arrange travel, and meetings.

Review and order medications, and labs for patients.

Answer all questions and monitor the physician in basket.

Handle all conflict resolution with patients, and families.

Contribute to community outreach, and UCLA UKEEP Events.

Update physician Curriculum Vitale, and bio.

Track all honorariums, and speaking events with pharmaceutical companies.

Patient Relations Liaison July 2015-April 2016

Patient Pathways-Davita

Provide education to hemodialysis patients once notified of admission into the hospital by the acute team. Continue to monitor the patient while admitted to the hospital. Work with hospital Case Managers in order to provide a safe discharge plan for renal patients upon discharge from the hospital by coordinating outpatient hemodialysis facility placements or by contacting the home facility to ensure the patient is able to resume hemodialysis once discharge is complete.

Coordinate patient placement in outpatient dialysis facilities

Assist with patient transition from hospital to dialysis facilities

Provide education and supporting educational materials to chronic kidney (CKD) acute kidney (AKI) and End Stage Renal Disease (ESRD) patient and their families

Build and maintain relationships with local dialysis clinics and hospital case managers as well as dialysis admissions teams.

Complete monthly reports, tracking daily placement and education activities.

Record patient data and document in hospital systems. Epic, All scripts, as well as Capella.

Conduct insurance verifications and initiate Single Patient Agreements (SPA) in order to determine placement coverage for outpatient placement.

Hemodialysis Technician Mar 2010 Aug 2014

Fresenius Medical Center Culver City, Ca

Offer extraordinary quality care to patients—providing a professional and caring atmosphere to instill confidence in treatments and service being provided. Comfort patients and families despite seriousness of challenges and health issues.

Provide supervision and instruction to technicians and laboratory assistants

Initiate and monitor patients during hemodialysis treatments

Assess lab work and provider instruction to ensure patient safety

Meet with doctors, patients and families to facilitate best possible treatment plan

Calibrate, maintain, and test equipment for compliance with regulatory standards

Organize low-cost, festive activities and celebrations

Other Hemodialysis Experience Jun 2002 – Feb 2009

Baldwin Hills Dialysis Los Angeles, CA Jan 2007 Feb 2009

Davita Dialysis Hawthorne, Ca Oct 2006 Oct 2007

Pacific Coast Dialysis Inglewood, Ca Jun 2002 Aug 2006

Customer Service Manager Jul 2000 Mar 2002

Office Depot Call Center Torrance, CA

Prepare persuasive sales presentations

Communicate product and service detail to perspective business and consumer clients

Address customer questions and concerns

Maintain customer records in computer order system

Accounts Payable Clerk Jun 1999 Jul 2000

CBRE Torrance, CA

Compile customer data

Inspect records for completeness, accuracy, and proper coding

Perform bookkeeping services

Verify and balance receipts

Prepare bank deposits

Manage various forms of payment to banks


Renal Technology (Hemodialysis) Los Angeles, CA May 2002

Locke High School – Los Angeles, CA Jun 1999

References Available Upon Request

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