DENIS CHEN

*** ****** **., **********, ** ***** · 940-***-****

ac8ijv@r.postjobfree.com · www.linkedin.com/in/denischen3 OBJECTIVE

SEEKING A POSITION AS AN IT SPECIALIST TO APPLY MY TECHNICAL AND CUSTOMER SERVICE SKILLS THAT CAN BE UTILIZED TO IMPROVE OPERATIONS

EDUCATION

CERTIFICATE IN SOFTWARE DEVELOPMENT APRIL 2017

MCGILL UNIVERSITY / MONTREAL, QC

DIPLOMA IN INFORMATION TECHNOLOGY APRIL 2013

PEARSON ELECTROTECHNOLOGY CENTRE / MONTREAL, QC

CERTIFICATIONS

A+ CERTIFICATE FEBRUARY 2019

COMPTIA

GOOGLE IT SUPPORT PROFESSIONAL CERTIFICATE SEPTEMBER 2018 COURSERA

TECHNICAL SKILLS

PROGRAMMING LANGUAGES: HTML5, SQL, JAVASCRIPT, JAVA ENVIRONMENTS: WINDOWS XP/VISTA/7/8/10, MAC OS, LINUX, WINDOWS SERVER 2008/2010, ANDROID

CLOUD COMPUTING: ONEDRIVE, GOOGLE DRIVE, DROPBOX

APPLICATIONS: MS WORD/EXCEL/ACCESS/OUTLOOK, OPENOFFICE, ORACLE VM VIRTUALBOX

ADDITIONAL: NETWORKING, COMPUTER ASSEMBLY/TROUBLESHOOTING, SOFTWARE INSTALLS, MOBILE SUPPORT

WORK EXPERIENCE

COMPUTER LAB ATTENDANT NOVEMBER 2016 – JANUARY 2019 MCGILL ASSOCIATION OF CONTINUING EDUCATION STUDENTS / MONTREAL, QC

• Provided IT assistance to students

• Managed and maintained a clean work environment for students 2

COMPUTER TECHNICIAN JULY 2013 – JANUARY 2019

SELF-EMPLOYED / MONTREAL, QC

• Repaired personal computers and installed networks for home and small businesses

• Trained many computer novices using Microsoft Office and the Internet DEPLOYMENT TECHNICIAN SEPTEMBER 2015 – SEPTEMBER 2016 COMPUGEN INC / MONTREAL, QC

• Deployed computer systems and networks at National Bank of Canada offices and branches (including servers, computers, monitors, peripherals, and network printers) while meeting the bank’s time limits and quality requirements

• Provided both face-to-face and technical support via phone to clients at the hardware and software levels

TECHNICAL SUPPORT REPRESENTATIVE MAY 2014 – SEPTEMBER 2014 ACANAC INC / MONTREAL, QC

• Provided pre-sales inquiries and technical support assistance to customers for DSL / Cable Internet Services, VOIP, IPTV and router configuration via phone and e-mail

• Properly documented all customer issues in the Acanac trouble ticket system TECHNICAL SUPPORT REPRESENTATIVE AUGUST 2013 – DECEMBER 2013 PHOCUS CONTACT SOLUTIONS INC / MONTREAL, QC

• Provided premium technical support via remote assistance for various ISPs across North America and Europe.

• Installed and provided backup & recovery solutions for multi-platform systems. INTERESTS

BASKETBALL, HOCKEY, NEW TECHNOLOGY, TRAVELING

References Available Upon Request

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