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Customer Service Manager

Location:
Calgary, AB, Canada
Posted:
February 16, 2019

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Resume:

N

Nubia Nasr

403-***-****

ac8ij4@r.postjobfree.com

**** ********** ** **

Calgary, Alberta, T2E

6E6

SUMMARY

Goal-oriented executive offering 13 years of progressive business experience. Decisive and hardworking leader with an in-depth understanding of business issues, policy development and process updates. Demonstrated success in operations, team and change management with progressive career in financial industry with specialised experience in Bookkeeping.

SKILLS

• Strategic decision making

• Controls systems

• Regulatory compliance

• Operations management

• Recruiting and hiring top talent

• Financial administration

• Team training and development

• Communication skills

• Purchasing and planning

• Sales expertise

• Inventory control

• Supervision and training

• Dealership management

• Compensation/benefits

administration

• Vendor relationships

• Proficient in QuickBooks

• Proficient in Microsoft Office any

platform and edition

• Calm under pressure

• Team oversight

• Data review and Entry

• Profit and loss accountability

EXPERIENCE

Chief Executive Officer

Calgary, Alberta

J&N INC O/A LITTLE CAESARS PIZZA/ Aug 2007 to Current

• Oversaw business-wide decision making to maintain business mission.

• Filed CRA registration documents.

• Supervised Food counter Attendants in areas spanning Operational, Customer Services and Quality Control.

• Cultivated strong industry relationships to promote services and improve business operations.

• Oversaw budgetary and financial activities and implemented strategies to grow the practice and profits.

• Developed and led a successful business culture focused on performance.

• Increased business profits by 50% through strategic updates.

• Evaluated departments to assess performance and develop improvements to key structures.

• Directed the hiring and training of all departments managers to drive organisational improvements.

• Set and maintained business procedures that streamlined operations.

• Oversaw all the financial operations and executing all the bookkeeping responsibilities and operations such as:

• Record day to day financial transactions and complete the posting process

• Verify that transactions are recorded in the correct chart of accounts, suppliers ledger, customer ledger and general ledger

• Bring the books to the trial balance stage

• Perform partial checks of the posting process

• Complete tax forms

• Enter data, maintain records and lunch reports and financial statements

• Process accounts receivable/payable and handle payroll in a timely manner Bonds Asistant

Morelia, Mich.

Fianzas Monterrey/ Feb 2004 to Feb 2005

• Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.

• Organised and coded all documents related to due diligence for acquisitions.

• Issued deposits for 3 respectable companies in the country.

• Involved on the creation and management of construction Supply Bonds, including Bids, Advance Payments, Performance and Quality.

• Implemented a Training courses for all the new agents .

• Created an Organisational Manual for the company. Planning Technician

Morelia, Mexico

Comercializadora Liverpool / Jan 2003 to May 2004

• Inventory Control

• Customer Service

• Defined and created job descriptions

• Defined and involved of the daily management operations

• Involved on Creation and Development of Training courses for all the departments

• Involved in the creation of the financial department including the Bookkeeping responsibilities and functions

EDUCATION AND TRAINING

BBA: BUSINESS ON HUMAN RESOURCES SPECIALITY

INSTITUTO TECNOLOGICO DE MORELIA 2005

MORELIA, MICHOACAN, MEXICO

ACTIVITIES AND HONORS

• Little Caesars Basic Operations Class

• Little Caesars Training Manager Class

• QuickBooks Hands-on Training

• QuickBooks Online Advanded Certification Training.



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