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Customer Service Employee Relations

Puerto Rico, United States
February 16, 2019

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Luis A.Cotto

Camino de Nardos C-**

Enramada Bayamon, P.R. 00961



Customer Service Specialist with 5 years of experience within the consumer good and retail industries. Areas of expertise include: Customer service, store and operations. Adaptable, flexible, team worker and problem solver. Excellent analytical, leadership and multitasking skills. Computer literate: Microsoft Excel Windows XP, Microsoft Office Programs. Fully bilingual in English and Spanish.




Human Resources Specialist, Mail Clerk Supervisor

Human Resource Specialist

Provided effective and efficient administration of a myriad of human resource management functions to include: compensation, benefit, equal employment opportunity, training, manpower utilization, service awards, recruiting, personnel records management and employee relations programs, activities and customer service. Investigated and evaluated all documentation necessary to determine eligibility and expeditiously process: pay issues, medical employee reimbursements; and disability cases. Assessed management with regards to the market, company and legal practices, policies and consideration associated with Human Resource Management.

Mail Clerk Supervisor

Supervised a team consisting of 5-10 Mail Clerks to assure the accomplishment of diverse post office tasks such as: receiving, inspection, identification, storage and distribution of letters and parcels; sold postage and revenue stamps, postal cards, and stamped envelopes; staged mail in pertinent pigeon holes of mail rack or in bags according to State, address, or other scheme; and audited mail for correct postage.

Selected Accomplishments:

Certificate of Merit from the 79th Ordinance Battalion from February 4, 2017 to May 4, 2018.

H&A Lighting


East Coast Manager

Supervised a team of at least 6 Electrician Technicians team members.

Evaluated, determined and requisitioned the necessary materials and components for stores to be 100% functional.

Responsible for all task components and inventories for customer stores such as Victoria Secret, Soma Intimates, American Eagle, Wal-Mart, Costco, Office Max, and other customers of H&A Lighting as well.

Remodeled entire lighting and other electrical components for stores. Performed electrical tasks to repair or remove and replace: light switches and sensors, receptacles, fuses, breakers, fuses, among other components, also run wire, green field or install proper galvanized pipes6, and outdoor parking lighting maintenance working with 277/480v.

Provided superior leadership and customer service by effectively and efficiently collaborating closely Store Managers with the ultimate objective to safely and securely service their stores.

Industrial Scientific Corporation

Inventory Management Specialist


Performed diverse material management functions consisting of requisitioning, receiving, inspecting, identifying, pickup and delivery, and storage of supplies and hazardous materials.

Maintained warehouse inventory management of stocked assets and maintained adequate stock levels of required supplies and hazardous materials.

Accountable for cash management; to include a petty cash of which I was responsible for its daily audit; and informed Management of all irregularities.

Selected Accomplishments:

Established a filing system in order to maintain company records accurately.

ST. James Security


Security Guard

Closely monitored my area of responsibility with the objective to spot suspicious behavior and illegal activity.

Secured entrances and exits; screened people and packages; and did not grant access to unautho

the following tools to enforce the law: a vehicle to patrol the area; a radio serving as my primary communication device; and lastly, I also monitored the perimeter with surveillance cameras.

In the event of an emergency directed people to safety, contacted emergency responders and police, attempted to determine the source of the problem, contained the threat, and prepared and after action report.


Instituto of Bank & Commerce

Graduated Electrical Technician Certificate


Human Resources Specialist Course

Mail Clerk Course

Life Saving Course

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