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Customer Service Administrative Assistant

Location:
Etobicoke, Ontario, M9C 1G5, Canada
Posted:
February 16, 2019

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Resume:

ZORANA FAZLAGIC

****-*** *** **** ****, ON, M*C *G5

647-***-**** ac8igs@r.postjobfree.com

ADMINISTRATIVE ASSISTANT

QUALIFICATIONS

● An administrative professional who consistently provides a strong customer service experience

● Easily adapts to a fast paced and changing environment

● Excellent knowledge of business practices and a strong team player

● Possesses critical thinking and well organized

● Proven experience booking appointments and managing schedules

● Confronts challenges as opportunities and motivates team members to do the same

● An innovative problem solver, with excellent communication skills

● Proficient in MS Office Suite

WORK EXPERIENCE

CUSTOMER SERVICE

● Provided superior client experience through greeting clients with professional, courteous and prompt service

● Assisted with branch administration and operations including managing emails all incoming calls and prepared correspondence

● Worked collaboratively with customers, colleagues and the executive team

● Met business goals and objectives in a timely manner

● Strived to exceed customer expectations with a proven ability to effectively handle inquires and concerns

● Utilized strong time management skills with an ability to prioritize to be able to efficiently accomplish daily responsibilities

● Recognized the appropriate time to contact customer’s to proactively identify and discuss their needs

● Initiated referrals to add value to the customer relationships and achieved individual as well as bank branch objectives

● Ensured compliance and adherence to bank policies and procedures

● Consistently ranked in top Customer Service Representatives

● Mitigated operational potential losses by closely monitoring and reporting required operational activities related to privacy and fraud concerns

● Consistently demonstrated commitment to taking ownership and accountability for client’s concerns at first point of contact

BANKING ADMINISTRATION

● Supported executives and management with deliverables: budgets, expenses, presentations and drafting correspondence

ZORANA FAZLAGIC

647-***-**** ac8igs@r.postjobfree.com

● Investigated and resolved client inquiries or requests, by responding and following up through emails and phone calls ensuring customer satisfaction

● Processed incoming and outgoing correspondence in a timely, accurate and efficient manner

● Provided consistent accuracy in daily transactions and investigations, audit and reconciliation activities

● Processed invoices and payments, following security and safeguarding in accordance with bank policies

● Accurately maintained and updated digital filing systems

● Created Electronic Financial Transaction accounts, and resolved discrepancies and exceptions

● Successfully trained junior staff and supported their professional development WORK HISTORY

Administrative Assistant,BMO, Toronto 2014-2017

Customer Service Representative,BMO, Toronto 2009-2014 EDUCATION

Bookkeeping I, George Brown College, Toronto, ON

Completed High School, Mosa Pijade, Serbia

LANGUAGES

Fluent in English, Serbian, Croatian, Macedonian, Bosnian and Slovenian Understanding of Italian, French and Russian

REFERENCES AVAILABLE UPON REQUEST



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