Resume of Nagendra Das. Singapore PR.

Career Summary

More than 25 Years’ experience in Telecommunications Wholesale, Sales, Marketing, Distribution, Interconnection, Roaming, MVNO, OTT, Engineering, Product Development, Operations, Regulatory and Contracts including more than 10 years in senior roles. Primarily focusing on Wholesale, Channel Sales and Marketing of voice and data products, establishment of competitive sales and distribution channels, systems and related components like database management, components integration, Vendor Management, carrier management on national and international level and interconnections and roaming enablement.

Academic Qualification

Master of Engineering, Telecommunications. May 1999 - Dec 2000. Asian Institute of Technology, Thailand.

Bachelor of Engineering, Electronics and Telecom. Jul 1988 - Jul 1992. Manipal Academy of Higher Education, Manipal Institute of Technology, Manipal, India.

Professional Experience

Head of Interconnection Wholesale and Roaming

Smart Telecom Pvt Ltd, Kathmandu, Nepal (May 2014 to Oct 2018).

Develop the strategy, roadmap, ideation, design, evaluation, launch and rollout of International wholesale & Roaming Services.

Lead and negotiate wholesale roaming deals with operators.

Initiate/leverage relationships and negotiate agreements on bilateral wholesale voice (VOIP) services with Telecom operators and aggregators regionally and globally.

Establish new roaming agreements & sign preferred agreements with key operators.

Create disruptive wholesale and roaming products to turn around wholesale and retail business and to win competition.

Build acquisition, usage and retention strategies, programs and plans for the Outbound Travelers.

Create, propose and achieve the launch of differentiating products, tariffs, solutions and initiatives able to delight customers, differentiate from competitors and convince management for the implementation of these products.

Understand the competitive landscape (competitors’ main products, services and market share).

Ensure full adherence to pricing process, and proactively monitor inbound traffic to highlight any gaps against targets, streaming, irregular traffic patterns, and address accordingly;

Manage the overall product lifecycle of International & Roaming Services.

Maximize profitability by effectively managing International & Roaming Services portfolio – via product enhancements, value propositioning, bundling, etc.

Conduct regular market research to maintain high technological and market value level in comparison to world leading International & Roaming Services offerings.

Ensure advertising (ATL/BTL) campaigns clearly identifies the correct propositions to ensure targeted uptake and revenue.

Works with the Segment Mangers, Business Planning, Regulatory department and others, to develop pricing models, which will be inline with revenue targets and regulatory requirements.

Project Manage production of training documentation / information packs to Sales, Retail & Customer Service channels.

Development of smarttalk OTT service and liaising with overseas partners for OTT service launch.

Lead the development of in house solution to detect and control SIMBOX in smart network.

Providing consulting services to other Operators.

Head of Commercial, Interconnection Wholesale and Roaming.

Smart Telecom Pvt Ltd, Kathmandu, Nepal (May 2014 to July 2017)

Manage all functions of Interconnection wholesale and Roaming department.

Manage the Chief Commercial Officer CCO area, including staff development, budgeting, and policy implementation and Develop annual business plans / expense budgets for the sales division, establish monthly sales and profit objectives.

Manage and develop corporate image and reputation, and protect and develop the company's brands via suitable marketing communication activities and intellectual property management.

Provide recommendations to the CEO on major commercial decisions and carry out the commercial policy decisions made by senior management.

Overall commercial strategy of the company planning in order to achieve the company goals in subscriber, revenue market shares and customer satisfaction.

Prepare the company for a nationwide re-launch, with renewed tariff plans, refreshed branding, and an extensive sales and distribution network.

Hire and develop department heads for marketing, sales, distribution, and customer care.

Analyzing competitors, regular market research, market share increase in consumer and corporate segment.

Marketing Communication Strategy aligned with segment strategies for positive image building and brand awareness.

Set up the sales strategy of the company in line with the company targets.

Set up the distribution chain, with high advantage over competitors.

Fraud Detection and distribution channel control.

Formulate the strategic Customer Relations plans to achieve the company goals in terms of customer satisfaction through quality service.

Set up the company Front Offices and processes for best customer experience.

Prepare the report and communicate on timely basis to CEO and all concerned stakeholders.

Press meet and media handling.

Executive Manager Wholesale Product Development

Etihad Etisalat Company (Mobily), Riyadh, Saudi Arabia (Nov 2010 to Sep 2013)

Develop new wholesales data and voice products, services, solutions, and propositions.

National, International and Roaming data and voice product offerings.

Agreement development for data, voice and Roaming offers to National and International carriers.

Cloud and CDN wholesale services development.

MVNO Product Offering and white label solutions.

MVNO Contract negotiations and development.

Development of wholesale products for Real Estate Smart city in the Kingdom.

Active involvement in the bidding for Real Estate Projects.

Manage and assure timely implementation of the projects/concepts.

Analyze the revenue trends and propose solutions to ensure that the revenue targets are achieved.

Improve, fine-tune and follow-up Mobily wholesale offering and projects in line with overall marketing strategy.

Provide essential marketing and business expertise related to Mobily wholesale Product/service to various groups within the company.

Ensure the all wholesale projects to be delivered and ready for services at the quickest time possible and in-line with products and services value proposition.

Generate Reports that maintain overview of customer needs, cover marketing researches, customer feedback and product experience.

Manage direct reportees ensuring that these resources are optimally utilized.

Ensure communication with different organization department to maintain new and existing services support and feedback in terms of training material and support documents.

Begin escalation procedures towards the higher management.

Senior Specialist Interconnection & Wholesale (Jan 2010 to Sep 2010)

Qatar Telecom, Doha, Qatar

Managing relationship with Other Licensed Operators in Qatar.

Managing all aspect of site sharing request from Vodafone.

Ensuring all Interconnection processes meet agreement framework.

Preparing contracts and agreements for Indoor and Outdoor site sharing.

Preparing pricing for site sharing requests.

Organizing weekly meeting with Vodafone for site sharing status updates and resolution of escalation.

Coordinating with other engineering departments on study of sharing requests, provision of sharing solutions, and other sharing related issues.

Coordinating all cutover activity regarding site sharing and ensuring post cutover issues are corrected.

Part of Interconnect Agreement Implementation and Management team.

Part of Joint Interconnection working committee on escalation and resolution of interconnection issues.

Part of Local loop unbundling study team.

Redrafting site sharing processes to include revisions and updates to processes.

Achieved successful site sharing agreements and implementation for more than 12 outdoor sites and 10 Indoor Sites.

Achieved Updated process redrafting for all site sharing processes.

National Interconnect Specialist

Emirates Integrated Telecommunications Company (du), Dubai, UAE (August 2007 to Jan 2010)

Managed relationship with Etisalat on retail orders, wholesale orders and interconnect agreement.

Managed data leased lines applications and processing.

Managed retail requests from du to Etisalat.

Managed verification and Clearing of billing issues with Etisalat and Clearing house.

Part of interconnect agreement implementation and management team.

Part of Interconnect management committee IMC on all negotiations with etisalat for IMC issues.

Handling all Regulatory aspects and TRA directives on interconnect instructions.

Managed all aspect of Interconnect Agreement ICA terms and Conditions with Etisalat.

Analyzed, Reported and forecasted National Roaming traffic.

Analyzed National roaming TAP files and proposed solutions for verification of NR traffic at the TAP and IN level.

Coordinated with Other engineering departments on change request implementation.

Coordinated with other departments to ensure interconnection obligations are met.

Achieved target delivery of all Retail Orders, wholesale leased line orders within the KPI.

Achieved target of no Order loss for all wholesale orders within the KPI.

Achieved target responses for all communications to and from the Regulator within the KPI.

Telecom Project Manager

Transtel Engineering Pte Ltd, Singapore (April 2005 to August 2007)

Lead the implementation of major engineering projects involving design, integration, delivery, installation & commissioning of multi-technology telecommunications systems especially for Oil and Gas sector clients.

Coordinated the work of engineering, procurement, integration and support staff through peer-to-peer relationships to ensure timely delivery within assigned cost targets.

Active involvement in procurement of telecom systems and equipment for Oil and Gas environment and ensuring that client specification are followed.

Active involvement in designing of PAGA systems, CCTV Systems, Radio Systems, Indoor radio coverage in FPSO vessels, Optical fiber networking, and ensuring that design specifications are met.

Knowledge of SCADA systems.

Following contract award, scope and assign project tasks, prepared execution plans, cost plans, timeline plans, integration & acceptance plans, agree internally and with customer.

Planned and progressed production of engineering documents such as drawings, specifications, test procedures.

Coordinated and managed progress of engineering, procurement, integration, and customer acceptance tasks.

Lead customer liaison, negotiated program changes and contract variations.

Multi Project management environment.

Manager, Carrier Sales and Business Development

Das International, Singapore (October 2004 to March 2005).

Managed Carrier and Partner sales for VoIP and IDD traffic globally.

Traffic management for least cost routes to maximize profit.

Reviewed and revised rates for different routes on a weekly basis.

Negotiated with Carriers for the best prices and traffic volumes.

Negotiated with Partners for the best prices and routes.

Weekly settlement and clearing of billing with global carriers.

Constantly in look out for new and potential Carriers for originating traffic.

Constantly in look out for new and potential Partners for terminating traffic.

Single point of contact for all carriers for operation of existing routes.

Advised partners for any technical issues and solutions.

Advised Carriers for alternate routes to other existing partners for major route problems.

Manager, Network Operations

Mediaring Ltd, Singapore. (October 2003 to October 2004)

Managed Network operations globally for VoIP and IDD services.

Lead a team of Engineers to monitor and operate global network.

Technical support to diagnose and troubleshoot problems.

Maintained the uptime of all services above 99.99% and meeting Quality Objectives.

Configured the real time monitoring system RTMS, and Mediaring Integrated Monitoring System, MIMS, from eG innovations to detect problems on Network components.

Coordinated with different departments (global) to resolve any issues.

Coordinated with Carriers and Partners to resolve any issues.

Complaint Ticket handling, Information Resource Management IRM.

Department ISO 9000 representative and Auditor.

Regularly audited different departments for ISO 9000 compliance.

Reported to the Director on a weekly basis the quality objective status.

Reported to the Network Planning department any abnormalities in the network.

Visited customers to resolve issues raised by account managers.

Senior Telecom Network Engineer.

Zone Telecom Pte. Ltd., Singapore. (December 2000 to October 2003).

Operation of VoIP and IDD services for access code Operator Zone 1511.

Managed projects for launching new products for corporate and Home users.

Operation, administration and maintenance of Excel Switch and Informix and Oracle databases.

Managed database concerning on-line presentation of call charges and carrier.

Analyzed traffic behavior and recommending future requirements for the company.

Monitored call quality and connectivity of carriers.

Actively managed routes for calls to cater for quality and price and handling least cost routing.

Actively managed billing and charging for prepaid, postpaid and interconnect traffic.

Negotiated price with carriers to avail the best quality and rates for a route

Liaise with different voice carriers to interconnect with SS7 and ISDN PRI, and resolved all billing issues.

Provided solution regarding SS7 call setup procedures and problems to carriers.

Designed new call flow logic to cater for new requirements of projects.

Management of vendors for the Excel switch.

Liaised with regulatory authority IDA for implementation and management of IDA directives.

Managing reports requested by IDA.

Negotiated and implemented interconnection RIO with Singtel, Starhub, M1 in Singapore.

Regional Switching Division Engineer

Nepal Telecommunications Corporation, Regional office, Birgunj, Nepal. January 1999 to April 1999.

Operation, maintenance and administration of S1240, Ewsd, Jrack exchanges in the mid-central region of Nepal.

Coordinated with all the other exchanges in the country.

Reported to the regional manager on a daily basis and the deputy general manager (operations and maintenance) on a monthly basis.

Coordinated with the transmission, power, outside plant departments.

Handled all the system errors of the exchanges in the regional office area.

Mobilized manpower in case of any system breakdown in the region.

Supervised more than 10 system supervisors in the region. Authorized to mobilize more than 200 outside plant technicians in case of emergency.

Trained the engineers, supervisors, for dms-10 switching exchange.

Operation and installation of leased lines and pair gain systems.

Switching Engineer.

Nepal Telecommunications Corporation, Lalitpur district, Nepal.

June 1994 to December 1998.

Operation, Administration and Maintenance of DTI, S1240, JRACK, DMS-10i, EWSD exchanges in the district and the network service centre. (Exchange capacity 30,000).

Coordinated with all the exchanges in the country.

Reported to the regional manager and the deputy general manager (operations and maintenance) on a monthly basis.

Coordinated with the transmission, power, outside plant departments.

Handled all the traffic data report of the network service centre.

Prepared the traffic data report of the exchange.

Supervised more than 10 system supervisors including exchange supervisors of the Kathmandu valley exchanges.

Maintained close coordination between all the exchanges in the valley on a day to day basis.

Part of the acceptance team for the installation of any JRACK, S12 Remote subscriber unit, or any DMS-10 exchange.

Part of the acceptance team for testing the software of the DTI, JRACK and S12 exchanges.

Management of the main distribution frame (MDF).

Acted as office in-charge responsible for mobilizing more than 100 outside plant technicians in coordination with the office in-charge.

Acted as office in-charge responsible for handling customer complaint, installation of telephone lines, coordinating with the maintenance control centre (MCC) in absence of the office in-charge.

Professional Trainings.

Customer experience, ISO auditor, Influencing without Authority Trainings.

Nokia dx-220, 200 switching system operation, hardware and maintenance course conducted by AIT for the curriculum, Jan-Mar 2000.

Cell planning course conducted by AIT for the curriculum Jan-Jun 2000.

Fiber splicing and measurement course conducted by AIT for the curriculum Sep-Nov 1999.

Nokia sdh node management course conducted by AIT for the curriculum, May-Jul 1999.

Traffic engineering course conducted by AIT for the curriculum, May- July 1999.

CCS7 protocol analyzer from chameleon, AIT, Jan - March 1999.

Nortel DMS - 10i switching system, diploma in operation, administration and maintenance, from 20 June to 23 July 1998.

Siemens ewsd switching system operation and maintenance engineers course, conducted by ntc at telecom training centre ( TTC ), Kathmandu from 20 August to 29 September 1997.

Telecom engineering course conducted by NTC at TTC, Kathmandu, from 1 Agust to 1 November 1996.

Alcatel s1240 switching system more than 4 years of hands on experience. Jun 94 to apr 99.

Induction course for engineers conducted by NTC at TTC, Kathmandu, from 22 June to 15 July 1994.

Professional Certificate

Lead ISO 9000 Auditor, Validity, 2007.

Telecommunications Ik analyst, certificate no. 1001150, authority – Brainbench.

Mastery of Project Management – Planning and Managing projects Awarded by IPS / PMI.

MOS Project 2000 core.

Professional Membership

Life member, Nepal Engineers’ Association, Nepal.

Member, Saudi Council of Engineers.

Alumni : Manipal Academy of Higher Education, Manipal Institute of Technology, Manipal, India.

Alumni: Asian Institute of Technology, Thailand.

Languages and computer skills

Read, write and speak English, Nepali, Maithili, Hindi. Speak Urdu.

All MS programs, Planitu. Unix, Informix, Oracle, WinSQL, MSSQL, Linux, Quintum, Microsoft Project.

Contact Details: P.O.Box 2346, Kathmandu, Nepal. Tel: +977**********. Email: ac8ibn@r.postjobfree.com.

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