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Customer Service Administrative Assistant

Location:
Mumbai, Maharashtra, India
Posted:
February 19, 2019

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Resume:

ac8i9s@r.postjobfree.com Page *

EDNA SEQUEIRA

*** ******* *****, ****** ****** Marg, Orlem, Malad-West, Mumbai-400064 Email: ac8i9s@r.postjobfree.com

PROFILE

Administrative Assistant with eight years experience supporting multiple senior officers and team.

Areas of expertise include: Strong Microsoft Office skills Excellent communication skills Presentation skills Calendar Management Reports Time Keeper Customer Service Public Relation and Organizing Events

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Professional Experience

1) Administrative Assistant – US Consulate, Mumbai (From Sep’ 2012) Responsibilities: Provides support to the Community Liaison Program.

Reaching out to the newly assigned or arriving officers and family members, and providing pre-arrival information, orientation, and assistance with settling in at post.

Newsletter Editor i.e. preparing the weekly newsletter, administering the CLO Facebook page and SharePoint site.

Coordinating and organizing events (Trails, Cultural, Morale boosting and Fundraising).

Prepares reports, and update documents, referrals and resources on the Intranet and SharePoint.

Timekeeper and providing other clerical duties such as requesting office supplies, events coordination, sending out meetings request, maintaining the cash and liaising with local organizations and contacts.

Single handedly handling the CLO operations since June 2016. 2) Visa Support Assistant – British Deputy High Commission, Mumbai (Jun’ 2011 to Aug’ 2012)

Responsibilities: Provided administration/clerical support to many Visa Officers –

Data checking, ensuring every application was carefully checked and all the relevant information was made available to ECOs when an application was being assessed.

Completed checks and ensured the results were accurately recorded.

Ensured that RALON and Visa Services were informed of any emerging risks for robust decision.

Also worked on the weekly and monthly statistics reports that was given to the Manager/ Team Leader on time.

Kept myself updated with operational and policy changes to contribute towards a high level decision-quality being maintained.

Assisted in visa writing, sent out acknowledgment/ decision letters to applicants within ac8i9s@r.postjobfree.com Page 2

the deadline.

Responded to telephonic / email inquiries.

Also did Data entry/Filing /Photocopying etc. duties. 3) Senior Executive- Customer Care & Operations- Gandhi Automations Pvt. Ltd.

(Aug’ 2010 to Jun’2011)

Responsibilities:

Provided leadership to customer service department

Prepared management reports

Handled all major customer complaints such as accident sites and breakdowns.

Investigated and solved customer problems passed on by the customer service associates which were complex or long standing problems.

Generated revenue through sales of accessories, service and AMC contract. 4) Front Desk Agent - Quality Inn & Suites (Apr’ 2009 to Dec’ 2009) Responsibilities: Handled the profile of the front desk – Night Auditor

Reconciled the restaurant and hotel transactions and prepared the Night Audit reports.

Checked –in and checked out guests.

Answered all telephonic inquires and booked reservations.

Handled cash and credit card payments.

Fostered and maintained good relationship with guest & provided timely and efficient service.

Handled clerical duties of, photocopying, faxing, filing etc. 5) Assistant Manager - Birla Sun Life Distribution Co. Ltd. (Jul’2000 to Oct’ 2008) Responsibilities:

Prepared and worked out marketing activities and derived profitable revenue.

Prepared management reports and the daily MIS.

Handled the operational functions and service activities of the customer service team.

Acted as a liaison on behalf of the company with the AMC’s for marketing and promotional activities.

Sent out formal communications to advisors, sales team and interdepartmental heads.

Assisted the Sales Head in Channel Projects – Budget, Business expansion plan, Presentations.

Provided administrative and sales support to the team.

(Prior to my promotion to assistant manager, I handled the profile of Senior Customer Service Executive at the investment counter and provided administrative support to the sales team and our advisor’s.)

6) Customer Service Executive - Elbee Services Ltd (Nov’ 1998 to Jun’ 2000) Responsibilities:

Handled the documentation of cargo clearance.

Handled customer complaints and registered pick –ups. ac8i9s@r.postjobfree.com Page 3

Provided corporate customers with services of tracking their shipments and getting them delivered on time.

Promoted sales and service contracts to corporate clients. 7) Customer Service Executive - Tangerine Informatique Ltd (Nov’ 1996 to Aug 1998) Responsibilities:

Handled customer complaints.

Maintained engineers schedule to attend to customers complaints.

Generated sales from existing customers and also from walk-ins.

Handled cash and other mode of payments, prepared the daily and weekly collection report.

Achievements:

Felicitated with two Eagle Awards (certificates and cash) for outstanding performance and above par performance & superior performance, customer care and teamwork at my current work place ( U. S. Consulate General)

Felicitated with Mission High Award (certificate and cash) for single handedly handling the CLO program.

Thank you Letter from Nancy Pelosi, Congressional Delegation.

Awarded for Best Performance during my tenure in Birla Sun Life Distribution Co.Ltd.

Felicitated with certificates for Best performance & Group Discussion during my tenure in Tangerine Informatique Ltd.

Education / Trainings:

Post Graduate Diploma in Business Management- K. C. College of Management Studies, Mumbai.

Bachelor’s Degree (Sociology) - St. Andrews College of Commerce & Arts, Mumbai.

Diploma in Computer Programming - Jetking School of Computer Science, Mumbai.

Association of Mutual Funds in India Certification - AMFI. References: Upon request



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