Personal Information

Name: Ghada Marwan El Sayegh

Date of Birth: 28 April 1982

Current Address: *** * ******** ***

Monterey Park CA 91755

Contact Number: 626-***-**** / 626-***-****

Email: ac8i8a@r.postjobfree.com

Professional Experience

Jan,2016- Jan,2019 …… CLINICA JOELLE - JOELLE MEDICAL GROUP

(Derma – Plastic surgery – Dental clinics – one Day surgery )

Job Title…… Business Development Manager &Operation Manager

RESPONSIBILITIES \MAJOR DUTIES

- Develop and administer continuous courses, programs, and workshops.

- Develop an annual strategic plan in consultation with the management in order to increase the overall census and income, monitor and analyze the departmental census.

- Propose and implement various marketing promotions

- Coordinate with management to initiate contracts with other cosmetic and medical facilities.

- Arrange schedule for medical and non-medical staff

- Coordinates with equipment suppliers, cosmetics and pharmaceutical suppliers.

- Recruiting manpower staff and hiring qualified staff.

- Manage, organize and supervise activities and events

- Provide management with monthly report about the workflow with the needed recommendations

Jan,2012 to Jan,2016 Specialized medical center Hospital – Riyadh

Job Title …… Retrieve aesthetic and health center Director

To manage the daily operations of the Retrieve Center and ensure the highest levels of quality and service are rendered to the customers.

RESPONSIBILITIES \MAJOR DUTIES

1- Develop and administer continuous courses, programs, and workshops.

2- Develop an annual strategic plan in consultation with the management in order to increase the overall census and income.

3- Monitor and analyze the departmental census.

4- Propose and implement various marketing promotions.

5- Coordinate with management to initiate contracts with other cosmetic facilities.

6- Responsible for arranging the duty schedules of Retrieve Center staff.

7- Coordinates with equipment suppliers, cosmetics and pharmaceutical suppliers.

8- To maintain a level of quality of service.

9- Continuously monitor and check all equipment.

10- Coordinate with Human Resources Department in recruiting manpower staff and hiring qualified staff.

2009 to 2012 Dr Sulaiman Al Habib Medical Group

(Riyadh/SA-Qassim/SA-Dubai)

Job Title Cosmetic &Wellness Program Director

Roles and Responsibilities:

1.Arrange appropriate courses for Patient Service Receptionists & Coordinators about cosmetic procedures, image &speaks etiquettes, phone protocols and being officially documented.

2.Approval on all “Final/Permanent” Clinic Schedule “Closure Forms Onward”.

3.Technical supervision on Dermatology, Plastic surgery & Laser Units e.g. introducing new services, technology, purchases of new equipments /machines etc.

4.Responsible for up to dating the dermatology, plastic surgery machines.

5.Responsible for arranging the duty schedule of Laser Technicians & to coordinate with Patient Services in this regard.

6.Develop a Strategic Business Plan in consultation with the management to increase the outcome of Cosmetics & Dermatology Unit, depending on census analysis of the department on Monthly Basis.

7.Observing the number of no-show in the clinics & coordinate with Client Services Manager and the Patients Services Supervisor for the needed action.

8.Recruiting doctors,specialists, Technicians

9.Provide the Management with studied plan of action for operating & utilizing the Machines.

10.Design & review the Cosmetics and Laser Packages comparing with the other competitors & providers.

11.Evaluate the Performance of the patient service staff & nursing staff & provide the management with the needed recommendations.

12.Coordinate to give continuous training courses to Patient Services, Nursing & Technician Staff and also bring in the latest technology for the Doctors & Technicians

13.Responsible for promotional & marketing activities and also provide inputs for the Marketing Plan to the management.

14.Provide the Call Center with full information about the new Doctors & their specialties and the new services.

15.Coordinate with Human Resources department in recruiting manpower according to departmental needs.

16. Provide management with monthly report about the workflow with the needed recommendations and weekly meeting with the management.

2007 to 2009 Elyzee Medical Centre (Riyadh, Saudi Arabia)

Company Industry Dermatology, Plastic Surgery, Dental, SPA

Job Title Relationship and Patients Manager

a.Manage, organize and supervise Elyzee events

b.Interview patients to identify problems relating to care, hence find a solution

c.Refer patients to appropriate health care services or resources

d.Maintain communication between medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning

e.Direct and conduct recruitment, hiring and training of personnel

f.Establish work schedules and assignments for staff, according to workload, space and equipment availability

g.Create and develop relationships with key hospitals and clinics

h.Reporting to the General Manager

2004 to 2007 DERMA Clinics (Riyadh, Saudi Arabia)

Company Industry Dermatology, Plastic Surgery, Laser Centre, Beauty Centre

Job Title Public Relation Manager

a.Manage and represent events arranged by DERMA

b.Create and maintain relationships with key people and high profile clients

c.Organize work flow and work loads of staff to maintain high level of productivity and performance

d.In charge of recruitment of clinic staff

e.Reporting to the General Manager

2003 to 2004 Essence SPA (Riyadh, Saudi Arabia)

Company Industry Skin Care, Body Care, Hair Salon, Fitness, GYM

Job Title Coordinator

a.Assist the General Manager in setting objectives to achieve monthly targets

b.Develop strong relationships with high profile clients

c.Supervising and monitoring administration and purchasing departments

d.In charge of recruitment of all SPA staff

e.Reporting to the General Manager

Other experience:

-Management proposal &equipped cosmetic &wellness centers:

How medical Group – Modawat palace medical center –Elyzee medical center-LesCLINQUES .-NEW YOU medical center

Skills

Computing Expert

Good command of English Language Expert

Good command of French Language Expert

Verbal and Interpersonal Skills Expert

High knowledge of Microsoft Office Expert

Education

-Socio-Economics -2003 (3years degree)

Lebanese University, Beirut, Lebanon

-High school Diploma

-English Language Certificate -2004

STS College, Lebanon

-Aesthetic &cosmetic technics Diploma –CARALUNA,LEBANON

-Marketing courses –A4M American academic-Las Vegas

-Computer Certificate (Windows, Word, Excel) -2004 CompuMax Institution, Lebanon Communication skills courses –MIND&CORE

-Strategic plan Courses-MIND&CORE

-Leadership courses-MIND&CORE

-Hospital management course – SMC Co.

-Strategic Plan courses /certificate SMC 2013

-Total quality management TQM /certificate SMC 2014

-Leadership courses /certificate SMC 2014

-American Academic A4M Las Vegas –marketing courses

-LPG Endermology Training Certificate -2007

Medical Centre, Riyadh, Saudi Arabia

-Nd:YAG Laser System Training Certificate -2009

ELyzee Medical Centre, Riyadh, Saudi Arabia

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