Scott Carlsen

**** ***** ***** **. ac8i7d@r.postjobfree.com

Rockwall, TX 75087 281-***-****

SUMMARY

An accomplished business professional with over 20 years of business strategy, management, and operations experience in the hospitality industry.

CAREER OVERVIEW

Director of Operations

Kona Grill 1/2018 – 01/2019

Responsible for 9 locations and $35M in annual sales in 5 states: Hawaii, Nevada, Texas, California, & Ohio

Have played an instrumental role in the revitalization of the brand, executing redesigned F&B menus and implementing a new service model.

Execute brand wide initiatives and standards i.e. service standards, cost controls, asset management, safety & sanitation, etc. to drive regional results.

Successfully manage regional budgets to exceed G&A goals.

Director of Operations

Chalak Mitra Investment Group 6/2016 – 1/2018

Responsible for the following brands: Richard Rawlings Garage (1), Ruby Tequila’s Mexican Kitchen (4),

& Genghis Grill (8)

Successfully opened the company’s newest concept, Richard Rawlings Garage, by developing a high performing opening team, closely managing opening budgets, and ensuring both training and operations were fully supported.

Led Ruby Tequila’s menu development and brand revitalization.

Executed brand wide initiatives and standards i.e. service model, cost controls, asset management, safety & sanitation, etc. to drive regional results.

Partnered with cross-functional teams to test and implement initiatives to drive sales and traffic.

Successfully managed regional budgets to exceed G&A goals.

Director of Operations

Ignite Restaurant Group 6/2012 – 6/2016

Brickhouse Tavern + Tap: Illinois, Missouri, Colorado, Florida, & Texas

Responsible for 7 locations and $27M in annual sales; locations ranged from $2.9M - $6.6M.

Played an instrumental role in the re-branding of the concept, re-engineering of the menu and implementation of a new service model.

Implemented sound talent management practices to successfully attract, develop, and retain the best talent.

Partnered with cross-functional teams to test and implement initiatives to drive sales and traffic.

Executed brand wide initiatives and standards i.e. service model, cost controls, asset management, safety & sanitation, etc. to drive regional results.

Successfully managed regional budgets to exceed G&A goals.

Achieved the highest regional increase in sales and SMG over prior year.

General Manager

Ignite Restaurant Group 4/2010 – 6/2012

Brickhouse Tavern + Tap (Tampa, FL)

As opening GM, I achieved positive sales growth month over month throughout my tenure at this location.

Scott Carlsen

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oOpening weekly sales were $57,000, and at the time of my promotion to Director were $145,000.

Developed and promoted two Managers to General Manager and multiple hourly employees to Managers.

Successfully managed the location’s budget to achieve G&A goals.

Consistently achieved the highest guest satisfaction scores in the brand.

Led the company in the lowest hourly turnover of 68%.

Regional Recruiting Manager

Patrice & Associates (Florida area franchise) 5/2009 – 3/2010

General Manager/Managing Partner

Brio Tuscan Grille, Woodlands, Texas 9/2005 – 5/2009

Took over this underperforming location which was challenged with declining sales, poor community image, high turnover, and poor food quality.

oWas offered Managing Partner five months into the position.

Achieved positive sales growth YOY for 3 years in a row; achieved 50% turnover (best in the company for 2007); restored community perception by providing Guests with a consistent experience.

Performance metrics were consistently some of the brands best, mid to high 90%.

General Manager/Managing Partner/Area Director

Brinker International 1/1999 – 12/2004

Cozymel’s Mexican Grill

As General Manager, I was responsible for a location achieving $4M in annual sales.

Reversed distressed operations to a top financial position; significantly improved service standards and food quality ratings.

Was promoted to Area Director after many successful accomplishments as a GM/MP.

Throughout my tenure I was acknowledged for the following accomplishments: highest sales increase, best productivity metrics (labor, food cost, flow-through, M.O.P.), service metrics, operational execution, and best financial metrics.

EDUCATION

Associates Degree – Hotel & Restaurant Management

University of Toledo – Toledo, OH

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