Engineer Manager

Brian Maleche

(Local and immediately available)

Email: *********@*****.***

Cell 302-***-****

Summary:

** *****’ experience working with Microsoft Technologies.

Strong interpersonal and communication skills while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management.

Expert in installing, configuring, managing, upgrading and troubleshooting different systems both in production, test, and development phase.

Designed, implemented, and supported Lync Enterprise infrastructure environment.

Planned and performed In-place upgrade from Lync 2013 to Skype for Business Server 2015.

Planned and deployed High Availability/Disaster Recovery solution for Lync 2013/Skype environment.

Coordinated and liaison with 3rd party vendors such as Microsoft, SolarWinds, VERITAS, VMWare Quest, for App related issues.

Operational Support for Exchange 2003 - 2013, Windows OS 2003-2016 R2 servers, Active Directory, and Lync 2013/Skype2015 in a datacenter environment.

Brought in to support the existing Exchange 2007 during the migration to the Novartis corporate outsourced Office 365 environment but ended up an active participant in the migration activities, plus faxination (fax server) upgrade.

Maintained monthly patch management on all Windows Physical and Virtual servers using SCCM.

Education:

Peirce College [Philadelphia, PA]

Information Technology Computer Network Engineer

Bachelor of Science

Delaware Tech & Community College [Stanton, DE]

Computer Network Engineering

Associates

Technical Skills:

MS Exchange Server 2003, 2007,2010,2013s & O365, PST, ITIL, Microsoft Server 2008, 2012 & 2016, Active Directory, PKI, TCP/IP Terminal and Cluster Servers, Windows XP, 7, 8/8.1 & 10, Office 2010, 2013, and 2016 Lync 2010, 2013, Skype for Business 2015, RAID/SSD, PowerShell, Putty, SSL, Backups, Quest Archive Manager, Active Roles, Ensim Exchange Manager, Binary Tree, SAN, VMware 1.x - 6 (vSphere), HP System Management (SMH), Dell Open Manage Server Administrator, Nimble Storage, Commvault, Veritas Backup Exec, SCOM, SCCM, SolarWinds, SQL, HP ProLiant Servers DL360p, DL380p, Dell PowerEdge R620, R430, R730, Cisco UCS Chassis, Migrations, Azure, Microsoft Teams, Fiddler, Wireshark, ADFS, System administration, ServiceNow.

Professional Experience:

Collabera @ Microsoft Las Colinas, TX Sept 2017 – Present

Support Engineer 3

Worked directly with product/engineering team and vast range of customers involved in Microsoft TAP on new application MS TEAMS to collect critical feedback about new features and bugs.

Solved technical complex problems with MS Teams for customers participating in TAP100 via email and phone

Responsive to customer needs which sometimes required outside of normal business hours via email and phone

Provided feedback to Engineering teams during bug bashes to ensure great releases

Collaboratively worked with front-line support engineers on daily basis to provide reviews, action plans for or take ownership of cases working through escalation channel

Participated in daily triage meetings to share knowledge with other engineers and develop customer solutions efficiently

Used trace analysis, debug skills, and proprietary tools to analyze problems and develop solutions for customer need

HCL @ Dean Foods Dallas, TX May 2017 – July 2017

Skype for Business Support Engineer

Upgraded 338 users out of 435 from Office 2013 to Office 2016 via System Center (SCCM) and Office Deployment Tool

Troubleshoot issues related to Skype for Business implementation on end user devices/ workstations using remote tools

Provide verbal and written reports of project progress, issues, and documented resolutions to be used by the desktop support team

NTT America Dallas, TX Jun 2014 – Feb 2017

IT Systems and Storage Expert

Managed hosted Exchange environment consisting of 24 servers including AD servers, Front-End, and multiple Back-end clusters

Designed, implemented, and supported Lync Enterprise Voice infrastructure environment

Designed, deployed and managed 8 Exchange Servers in Active/Passive configuration in DEV/TST for troubleshooting and patch management

Migrated approximately 150 users from Exchange 2007 to new Exchange 2010 platform by using Binary Tree

Purchased and installed certificates on all required servers. Also coordinated with application owners to help install certificates

Planned and performed In-place upgrade from Lync 2013 to Skype for Business Server 2015

Planned and deployed High Availability/Disaster Recovery solution for our Lync 2013/Skype environment

Designed and documented operations guide for systems and patching processes

Upgraded and replaced server hardware/software where appropriate

Addressed Operational systems issues including file and share permissions, user accounts and installing application

Configured, installed, analyzed, evaluated, tested, debugged, and supported application programs from a systems engineering/infrastructure viewpoint

Coordinated and liaison with 3rd party vendors such as Microsoft, SolarWinds, VERITAS, VMWare Quest, for app related issues

Deployed and configured Virtual Machines from VMware templates

Experience with adding VLAN to UCS and vSphere, vMotion, and cloning

Managed volumes on the SAN storage by creating, cloning and taking snapshots of volumes for the use of the application teams

Run scripts to deliver daily status reports on activities and interfaces regarding user operations

TekSystems @ NTT America Dallas, TX April 2013 – Jun 2014

IT Infrastructure Engineer III

Designed and documented Operations Guide for Exchange 2010 operations

Administered and supported Exchange 2010

Advance experience with DNS administration including forward/reverse lookup zones, PTR, MX, and SRV records

Promoted and maintained server patch management practices via Change Control

Migrated users from multiple active directories to Exchange 2010

Operational Support for Exchange 2010, Windows 2003-2012 R2 servers, SCCM, and Lync 2007.

Designed high level plan for Lync 2010

Worked on NTTC/NTTA Exchange Sync Project

Developed and delivered daily/weekly/monthly status report on activities and interfaced with the customer’s operations and change management processes and problem management processes

USI /EMC [Fort Worth, TX July 2012 – March 2013

Microsoft Exchange Consultant

Lead the migration from an ancient FAX server system (Faxination) that had not been supportable for many years, to a globally distributed BISCOM FAXCOM fax server environment. This supported both inbound and outbound FAX messages and integrated with e-mail systems

Brought in to support the existing Exchange 2007 during the migration to the Novartis corporate outsourced Office 365 environment but ended up an active participant in the migration activities

Created and start the cutover migration batches daily and used scripts to export mailboxes per region to PST and place them on file server to be uploaded to Azure and created CSV mapping file

Worked with patching team to ensure Exchange servers were

Provided Level 3 technical support for escalated issue

Delaware Hospice Wilmington, DE Sept 2008 – Nov 2011

Help Desk Support

Provided daily technical support for up to 400 clinically focused end-users for hardware and software issues by consulting with customers via phone, email and in-person

Created and responded to ticket requests, troubleshoot described issues, and offered alternative solutions

Maintained security, integrity and reliability of data according to HIPAA and other governing regulations

Educated and supported all levels of end-users on desktops and remote wireless connectivity

Ensured minimal downtime and interruption to end-users by coordinating information technology maintenance, upgrades and tasks by sending broadcast emails/texts to staff statewide

Generated $12K in annual operational savings through negotiating no-cost purchasing of 80 blackberries, accompanying licenses and implementation of CellTrak system

Prepared technical training and process documentation for team, aiding with day-to-day support issues.

Completed deployment of 140 new laptops to staff members scheduled for replacements, on-time and within budget

Improved Disaster Recovery program by documenting server and network rack elevation drawings at all 3 office locations

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