Customer Service Representative
Resume:
**********@*****.***
Brampton, ON L7A 0G4
NATALIE
HENRY
@
c
a
Business Care Associate and Implementation Specialist with over 20 years experience.
You will gain a dependable and detail-oriented Customer Service Representative. Works well under pressure. Organized, focused and successful at meeting deadlines. Excellent communication and interpersonal skills. Proven ability to increase customer satisfaction. Ability to multitask. Unwavering commitment to exceeding customer expectations has resulted in improved business-client relationships.
PROFESSIONAL SUMMARY
Team player
Multitasking
Excellent Interpersonal Skills
Empathy
Great ommunication skills
Product knowledge
Problem-solving skills
Patience
Positive attitude
Positive language
Listening skills
A willingness to go the extra
mile
Personal responsibility
Confidence
Tenacity
Authenticity
Adaptability
Attentiveness
Desire to learn
Professionalism
Acting ability
The ability to respond quickly
Time management skills
The ability to let it go
SKILLS
Primus Telecommunications Canada - Customer Impleme ntation Specialist
Toronto, Ontario • 06/2006 - 01/2019
Primus Telecommunications Canada - Business Care Repr esentative
Toronto, Ontario • 12/1999 - 05/2006
• Build a Client Loyalty and Retention team that will lead WORK HISTORY
Provision voice and data product offerings while
coordinating with customers
•
Proactive and ongoing communication with customers through the life of the order
•
Interaction with 3rd party suppliers, including escalation issues
•
Communicate with the other Onboarding teams, Care, Support, and Sales, keeping them informed of the
order's progress and challenges
•
Assist/support the development of the automated
provisioning system and champion continual
enhancement of same post development
•
Working with network and field teams for access circuit test and turn ups.
•
• Access CPE configuration, inventory, and maintenance Ensure billing is correct for customers and is in
alignment with the customer's sales agreement
•
Humber College North Camp
us Residence
Toronto, ON • 1998
Business Administration : Bu
siness
EDUCATION
Primus's client relationship strategies.
• Provide mentoring and coaching to Business Care
Representatives to ensure consistent, outstanding client service.
• Co-ordinate and implement inbound client retention strategies.
• Analyze Sales reports, market research and make
recommendations to reduce turnovers.
• Facilitate Team meetings and network with operational groups including the front-line Team Leaders to share strategies that will that create accountability on the front-line.
• Create and deploy Client Care retention strategies and programs.
• Ensure corporate and departmental objectives are met References will be provided upon request .
REFERENCES
Contact this candidate