Paulina Torres

**** ******** **. #****

Houston, TX

979-***-****

Professional Experience:

UT Physicians January 2018-December 2018

Patient Representative Houston, TX

● Scheduled appointments according to physician protocol

● Registered new patients

● Updated all profiles as calls came through

● Notified clinical staff for urgent appointments

● Determined when incoming calls needed to be triaged Medix Staffing Agency May 2017- January 2018

Temp-Patient Representative at UT Physicians Houston,TX

● Scheduled appointments according to physician protocol and I was offered a permanent position with the company

Houston Methodist August 2015-December 2016

Referral Specialist Houston, TX

● Handled inbound outbound calls from patients

● Notified departments in regards to physician referrals

● Utilized Cisco for notification system

● Processed payments for birthing classes and scheduled appointments in a timely matter Gexa Energy November 2010 – March 2015

Research and Resolutions Houston, TX

● Responded to customer inquiries via email, phone, and mail correspondence that were escalated

● Researched and provided timely resolution for members account

● Assisted with inbound calls for Commercial, Residential, and Multifamily accounts.

● Managed customers' database accounts, performed customer verification and processed applications, orders and requests

Customer Service Representative

● Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns

● Maintained records of customer interactions and actions taken, including - transactions, comments, inquiries and complaints

Hadrian Incorporation April 2009 – January 2010

Answering Service Agent Houston, TX

● Operated a switchboard and paging service efficiently by greeting callers in a friendly manner and transferring to proper locations

● Performed clerical duties when phone lines were not busy such as copying, faxing, emailing, etc. Scheduled, cancelled, and confirmed appointments after hours

● Ensured the privacy and confidentiality of all information released or provided Wells Fargo January 2006 – February 2009

Lead Teller Houston, TX

● Maintained proper daily records of monetary transactions and balances. Assisted customers with cash or check deposits

● Recorded transactions, provided account information to customers

● Sorted out confusions and discrepancies related to consumer accounts and transactions

● Met sales quotas by up selling bank products to established customers as well as new clients

● Ensured the privacy and confidentiality of all information released or provided. Neonatal and Pediatrics Association February 2003 – November 2005 Medical Assistant Houston, TX

● Prepared patients for examinations, recorded test results, vital signs such as blood pressure, temperature, and weight.

● Performed general front-desk tasks; recording, bookkeeping, writing summaries, answering calls. Dr. Gordon Chiropractic Center May 2000 – January 2003 Medical Assistant Houston, TX

● Managed office operations, work-flow, office staff - including recruitment, performance management and training/development of specialty practice

● Maintained and operated the electronic health records and billing system

● Managed facility procedures related to insurance and billing. Education

GED - 1998

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