Jordan M. Lamm

Carrollton, TX *****

Cell 972-***-****

E-mail: ac8i54@r.postjobfree.com

EDUCATION

University of North Texas - Graduated, January 2013 Bachelors in Applied Arts and Sciences

*Experience with EPIC, Allscripts, GE Centricity, Kinser and Consolo EMR\EHR systems EXPERIENCE

April 2018 to Present

March 2015 to March

2018

InDxLogic Health Information Management – Senior Software Support Analyst

• Provided InDxLogic implementation, updates, maintenance and support to multiple EMR/HER applications.

• Update and Maintain the InDxLogic documentation creation for any customer facing document available.

• Assist in the management and organization of the InDxLogic documentation creation process.

• Update and Maintain InDxLogic “how to” videos. This includes recommendations for best ways to describe the content.

• Coordinate, set up and maintain all convention materials and hardware.

• Work with Executive Management to shape Deployment Support strategies.

• Define, update and implement Deployment Support strategies.

• Manage client accounts to identify Deployment Support intervention.

• Arrange for remote or on site consultation and/or training services.

• Plan and manage Deployment Support projects.

• Participate in the development of IDL HIM Standards and Practices.

• Analyze and design document/client workflows.

• Deploy workflow strategies that maximize IDL utilization and customer satisfaction. University of Texas Southwestern Medical Center – EPIC Application Analyst, Health Systems Information Resources

• Analyze, build, test and support EPIC application related INI/Masterfiles based on service requests, Version and Monthly EPIC Special Updates, and organizational need.

• Gather user stories from end users to assist in service requests, training issues, and software development in relation to EPIC Grand Central (ADT), Prelude, Cadence, Bedtime, Referrals, Welcome and Reporting Workbench.

• Build new DEP/EAF records as requested by UT Southwestern department committee.

• Build additional CER records as needed for WQF creation and maintenance.

• Maintenance to LWS records to allow for end user printing.

• Edit EMP records to allow for appropriate EPIC access and security.

• Adjust end user ECL security class records for approved access and security.

• Edit and assist with hospital and outpatient workflows.

• Review monthly EPIC system updates and test EPIC functionality prior to data migration.

• Provide proper training and notifications accordingly.

• Communicate and clearly update supervisors and team leads with weekly status report on current workload and projects.

April 2014 to

March2015

May 2013 to

November 2013

• Trouble-shoot and support for mission critical HSIR systems through Service now and Microsoft SharePoint.

• Provide on-call after-hours support.

• Developing and maintaining competency on pertinent applications and technologies within a specified timeframe.

• Participate in system maintenance by utilizing analytical skills for issue resolution, enhancement development, project participation and version upgrades.

• Following change management procedure for any system changes.

• Assisting in the testing of new applications and changes to the existing applications to ensure integrity and quality of data while providing and/or assisting in training of system users.

• Assist in developing appropriate process/policy documentation through Microsoft Project.

• Manage multiple tasks/work on multiple projects simultaneously.

• Project planning and execution – Grand Central/Prelude, Cadence, Bedtime, Referrals, and Welcome.

AMN Healthcare: Irving, TX - Recruiting Associate

• Post locum tenens job openings based on specified client needs according to Account Representative in order to attract available, qualified healthcare providers using online industry/specialty job boards.

• Cold-Call into hospitals, clinics and at home using high volume outbound phone activity to identify and engage HPs to consider locum tenens services, by demonstrating credibility in marketplace and ability to place in valuable jobs.

• Consult with HP on current situation and ideal situation, listening for unspoken needs in order to gain commitment to act on the highest revenue-producing and profitable jobs.

• Articulate plans of action that address HPs’ career needs by educating on future opportunities and market conditions in order to engage and demonstrate how locum tenens can best meet their long-term professional expectations.

• Qualify HPs likelihood to fill according to licensure, availability, skill set and potential fit in order to prioritize focus and determine the best job match for highest possible revenue.

• Screen candidates according to AMN malpractice insurance guidelines in order to avoid submitting ineligible candidates, reduce patient care liability risk and ensure client satisfaction.

• Facilitate site application and provider service agreement updates with healthcare provider candidate in order to maintain up to date and compliant documentation.

• Cultivate relationships with HPs over time by staying in touch with regards to future, current and past job in order to establish professional network and leverage referrals.

• Educate Healthcare Providers on their market value and economic conditions by staying current on demand and negotiate pay, housing and travel options in order to control costs and hand-off prepared candidate to Account Consultants. Rhema Medical, a Rotech Healthcare company: Richardson, TX - Location Manager

• Responsible for ensuring location growth and profitability while effectively managing daily operations; and for communicating company philosophy and objectives to location staff and community.

• Monitor and act on the company’s growth plan in order to achieve or exceed the location’s budgeted goals.

• Accountable for the financial and operational performance of the location.

• Manage Billing by ensuring that all required documentation including, but not limited to Certificates of Medical Necessity, and Assignment of Benefits required for reimbursement are procured in a timely and efficient manner.

• Manage inventory to ensure levels are met and company assets are monitored and controlled.

May 2012 to

May 2013

February 2011 to

January 2012

• Ensure location personnel receives and completes necessary training to perform assigned duties.

• Interview and hire staff as needed as approved by senior management with emphasis on recruiting best-qualified candidates.

• Develop and maintain working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines.

• Work with sales representatives to develop and maintain key referral sources.

• Take appropriate action to ensure that the location complies with applicable laws and regulations.

• Adhere to and implements all company policies and procedures, including but not limited to Clinical Programs.

Novus Health Services; Frisco, TX – IT Systems Manager

• Assures documentation of services provided is accurate and timely.

• Ensures adequate staff education and evaluation.

• Employs, recruits, manages, and directs qualified personnel to carry out the policies and procedures of the agency.

• Demonstrates an in-depth knowledge of, and ensures compliance with, all local, state and federal laws relating to all of the operations of the agency.

• Responsible for supervision and evaluation of client satisfactions surveys.

• Directs programs through delegation of responsibility to administrative and supervisory personnel.

• Establishes clerical policies and procedure to ensure efficient function.

• Manages electronic medical record system (Consolo) to maintain compliance in accordance

with Medicare guidelines.

• Ascertains timely submission of Medicare and private insurance claims by implementing policies and procedures that assure the accurate completion of data entry into the EMR. Bluebonnet Home Care Management; Arlington, TX - Director of IT and Training

• Administrate and direct all information technology for Bluebonnet Home Care Management, which includes the following: Bluebonnet Home Care of North Texas, Bluebonnet Hospice of North Texas, Bluebonnet Home Care of East Texas and Bluebonnet Hospice of East Texas.

• Responsible for the installation and setup of the company’s home care software (Allscripts Homecare).

• Responsible for the maintenance and setup of all hardware and software for 240 employees.

• Responsible for orientation and computer training of all new hires.

• Monitor the efficiency of Allscripts Homecare to meet Medicare guidelines.

• Coordinate plans and activities with other offices within company.

• Prepare company memorandums and coordinate company training activities.

• Created an electronic method of processing payroll which was efficiently and effectively implemented at all locations.

• Created an electronic method of tracking individual patient authorizations for commercial insurances which led to an increase in commercial claim collections.

• Developed a documentation process for RN and LVN’s to decrease the amount of clinical errors.

• Integrated all Physical Therapists from paper to electronic charting which led to increased billings and thus increased cash flow.

October 2009 to

February 2011

Bluebonnet Hospice of North Texas; Denton, TX – Office Manager

• Managed administrative tasks within the office.

• Managed all office personnel and processed payroll.

• Maintained Medicare compliance while experiencing growth in patient census from 30 to 165.

• Responsible for day to day activities of the business.

• Drafted job descriptions of office personnel.

• Managed the purchase of supplies for up to 165 patients and kept costs within budget.

• Implemented detailed policies and procedures for proper business function. July 2007 to

October 2009

Bluebonnet Home Care of North Texas; Dallas, TX – Administrative Assistant

• Responsible for day to day clerical activities of the business.

• Managed the flow of incoming and outgoing doctors’ orders.

• Responsible for data entry of all patient information.

• Contributed consistent high quality work and completed tasks within established deadlines.

• Developed the filing system of all paperwork.

• Thoroughly trained in home care sales and marketing.

• Additional duties as required.

HONORS &

ACTIVITIES

• Member of the collegiate fraternity Delta Sigma Phi

-Acted as Rush Chair for Fall and Spring Semester of 2007

• Captain of the University of North Texas wakeboard team from Fall 2005 to Fall 2006

• Member of the National Society of Leadership and Success at the University of North Texas

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