John Curtis Taylor

*** ***** **** ***.*** Lewisville, TX 75056

(972) 214 - 9337 ac8i4t@r.postjobfree.com

PAID WORK EXPERIENCE:

Freddie Mac – Carrollton, Texas Jul 2014 – Nov 2018

IT Asset Management Professional – Provided direct customer and asset management support for all the regional offices (5 in total) as well as provided backup support to the main office in McLean. Maintained healthy vendor relationships with multiple vendors, making sure that the business needs were always met in a timely fashion. Performed asset ordering, receiving, tagging, and disposal. Supported manual software installations for the entire company in both a production and non-production environment. Assisted business partners with setting up Blackberry Enterprise Sever on their BYOD and COD devices, which would eventually lead into support for Workspace One.

Freddie Mac – Herndon, Virginia Jun 2012 – Jul 2014

Installation and Moves Associate – Facilitated the Data Center Management Team (DCM) with day to day IT facilities requests, Aperture 650 data asset management, centralized receiving, and hardware / server / network diagnostics. Performing high level record keeping of space management, as well as power & network requirements for the data center. Utilized the Remedy Action Request System 7.5 to manage multiple IT requests that would come from any given team within the organization.

Maxon, A Honeywell Company – Muncie, Indiana Summers 2008/2010/2011

Summer Technician / Graphic Artist –Performed day-to-day maintenance tasks including painting, roofing, cleaning out burners, and assisting in valve production.

EDUCATION AND CERTIFICATION:

Purdue University – West Lafayette, Indiana GPA = 3.0 / 4.0 Aug 2008 – May 2012

Completed a B. S. degree in Computer Information Technology.

Completed a Certification in Entrepreneurship & Innovation.

Completed a Certification in ITIL Foundations.

Completed a Microsoft Office Specialist (MOS) Excel Certification.

TECHNICAL SKILLS:

- End User Services

- Service Now

- Workspace One

- BES - Blackberry.

- Good for Enterprise

- Aperture 650

- Remedy ARS 7.5

- VMware

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