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Employee Relations Customer Service

Location:
Houston, TX
Posted:
February 18, 2019

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Resume:

Ashly Russell

Houston, TX

ac8i3c@r.postjobfree.com

832-***-****

To obtain a position with the potential for advancement where I can utilize my knowledge and experience.

Work Experience

Human Resources/ Assistant Manager

Target – 2010 to 2018

Preparing or updating employment records related to hiring, transferring, promoting, and terminating.

Recruiter

Training Great Service Skills Team Building Seek to Understand conversations

Explaining policies, procedures, laws, and standards to new and existing employees

Ensuring new hire paperwork is completed and processed

Working with Integrity

handle employee relations payroll benefits managers plan, direct and coordinate the administrative functions planning implementing, and evaluating employee relations and human resources policies, programs, and practices

Warehouse Manager

Metal supply- February 2010 to May 2012

Completed inventory check

Made sure warehouse process is complete

daily Maintain staff

Administrative Assistant

Jefferson Jail- March 2006 to March 2010

Clerical/ medical records

Complete transfer papers on inmates

Went to court with inmates to read off medical charts

Maintain medical records for all inmates

Used computer, fax, scanner, 10 key pad, etc. on daily bases

Merchandiser/Vendor (management)

LRG November 2005 to October 2009

Team Lead

build displays

Store Resets

Help with selling product in different stores

Provide selling pointers

Train employees in stores about product

Demos

Education

Pharmacy Technician Certificate Lamar University 2009 to 2010

BA Science/ Business Management University of New Orleans 2004 to 2008

High School Diploma Memorial High School May 2005

Skills/ Qualifications:

•Management (5 years), Human Resources (8 years), Customer Relationship Management (4 years), Customer Service Skills (10+ years), Leadership Development (6 years)

•6 years substantial experience and outstanding skills in customer service.

•Accustomed to working in fast paced environments with the ability to think quickly and successfully deescalate difficult clients.

•Excellent marketing skills.

•Use the internet daily and with great navigational skills

•Strong analytical and organizational skills

•Excellent interpersonal skills, ability to work well with others (in both supervisory or support staff roles), phone manner, and office etiquette

•Completed three computer courses during my educational experience at University of New Orleans and use on daily bases

• Proficient with Microsoft Word, Excel, PowerPoint, Data Entry Programs, Med soft, and other medical software

• Excellent Communication skills

•Pharmacy Technician Certificate from Lamar University

•Worked in office environment for more than 4 years

•Great with handling large amounts of calls

•Educated on medical terminology 4 years Quality assurance manager at call center

•5 years shipping and receiving



Contact this candidate