Zarah Jane Cacao
***-**** ****** ******, ******** MB R2V 2G7
ac8i2z@r.postjobfree.com
PROFILE: A recent graduate of the Administrative/ Legal Assistant diploma program. An experienced Administrative Assistant who is dependable and has a high attention to detail. Efficient and have strong computers skills and delivers excellent customer service. Willing to research and learn new techniques on how to improve efficiency.
Qualifications
Performs well in high volume and high stress environments
Demonstrated ability to work independently, under minimal supervision and as part of a team
Proven ability to work under pressure and managing multiple deadlines while maintaining high quality of work
Strong interpersonal and excellent communication skills
High attention to detail with demonstrated strength in problem solving
Proficient in other Microsoft Office Suite (Word, Excel, Outlook and PowerPoint)
Typing speed of 56 wpm and an accuracy of 100%
Education
Legal Assistant June 2018 – February 2019
Robertson College Winnipeg, Manitoba
Civil Litigation
Corporate and Commercial Law
Family Law
Legal Fundamentals and Terminology
Real Estate and Conveyance
Wills and Estate
Immigration Law
Criminal Law
Legal Office Procedures- Transcriber
Legal Software
Keyboarding
Computer Fundamentals
Business Communications
Customer Service
Office Procedures
Bachelor of Science in Computer Science June 2006 – April 2010
First Asia Institute of Technology and Humanities Batangas, Philippines
Practicum
Manitoba Justice January 14, 2019- February 8, 2019
Manitoba Prosecution Services Winnipeg, Manitoba
Copied Bail and placed files in order
Photocopied necessary documents such as criminal records and offence details for bail and learned how to differentiate files from single charge, multiple charges, and co- accused.
Filed files for crowns and support staffs
Assisted employees with their daily needs (burning CDs or DVDs, scanning and pegging files)
Arranged, sorted and organized couriers and regular mails to be mailed-out for Defense Counsels
Filed closed/disclosure files and catch up documents in Central File Registry (CFR)
Shadow Experience
oShadowed in court and watched sessions such as Appeals, Bail Court/Triage and Discharge.
oShadowed some of the disclosure staffs screened, inventoried, scanned, and opened new files for pre-charge, bail, circuit and warrant.
oShadowed staff from the Central File Registry (CFR) collected closed and warrant files from all the different units.
WORK Experience
Customer Service Representative/Senior Helpdesk/ November 2016 – June 2018
Interim Team Leader Winnipeg, Manitoba
Fine Line Solutions
Responsible for acting as a liaison between Donors and Organizations
Answered telephone calls and assisted with complaints, orders, errors, questions and other inquiries, ensuring that consistent service always provided
Answered calls from employees who called in sick and updated the daily attendance
Selected by management to trained new team members for several accounts
Developed communication and conflict resolution skills, remaining calm and professional while working to address any concerns and come up with solutions
Maintained a working knowledge of the client product, services and promotions. Ensures compliance with all client and company policies and procedures and written standards of performance
Completed offline donor administrative work such us responding to emails, handling incoming mails, and researching information
Processed and solved escalations for several accounts such as Arthritis Foundation, Amnesty International, Catholic Charities USA, Oxfam America, Children’s Miracle Network and coordinated with the supervisors and clients
Provided support and coaching employees regarding call escalation and resolution
Handled confidential information such as bank account information and credit card information
Data Analyst/ Quality Assurance Staff July 2012 - January 2014
SPI Global Solutions Inc. Laguna, Philippines
Prepared various quality control reports such as inspection, online project status, and test file analysis reports
Extracted information from the policy holder (Bank of America) such as name, address and insurance details and entered data in databases
Created template for transmission based on delivery details program
Spotted planted errors or stingers and verifies e-file versus the source file
Ensured checked files are accurate
Submitted recommendations/improvements to Superior
Had run the different programs in conversion for editing process such as final edit program, parser, garbage and the like Spearheads transmittal of documents to clients
Corresponded with and generated reports for the team/superior with all regard for style and language
College/ Administration Department Secretary June 2010 - May 2012
First Asia Institute of Technology and Humanities Batangas, Philippines
Prepared and managed correspondence, reports and documents
Organized and coordinated meetings, conferences and travel arrangements
Took and typed minutes of meetings
Implemented and maintained office and filing systems, manage office space
Communicated verbally and in writing to answer inquiries and provide information
Handled incoming mail and material
Maintained schedules and calendar
Arranged and confirmed appointments
Organized external and internal events
Maintained databases for students and faculty schedules and appointments