Visionary and concept-to-execution driver, transferring the traditional Human Resources (HR) to Happiness & Development (H&D). Equipped with extensive experience (over 16 years) in overseeing all phases of Human resources aspects. Well-versed in developing innovative solutions and project plans through planning, prioritization and goal-setting to effect dramatic improvements for the overall performance of employees.

Effective at managing group dynamics and leading multidisciplinary teams of professionals toward the successful attainment of project milestone. Articulate communicator with multilingual fluency in English, French, Arabic and fair Spanish.

CORE COMPETENCIES

Business Process Improvement

Pre-opening

Strategic Thinking

Team building and team leading

Leadership Development

Proactive attitude

Team Training & Development

Cross-Functional Team Coordination

Multi-lingual capabilities

Executive Coaching

Strong analytical and technical skills

Human interactions

Coaching and Counseling skills

Time Management effectiveness

Personal Development

PROFESSIONAL HISTORY

Happinesse & Development Consultant for Setym intl. & CCRHRE Aug 2013 – Present

Director: Happinesse & Development, Gold’s Gym Arabia, Jeddah, KSA Nov 2017 – Aug 2017

Director of Human Resources & Training of Makkah Clock Royal Tower, Makkah, KSA June 2010 – July2012

Country Training Manager, Marriott Intl. Kuwait city, Kuwait Aug 2004 – May 2010

Head Waiter, Hilton Hotels, Jeddah, KSA Jul 2002 – Mar 2004

Banquet supervisor, Royal Plaza Hotel, Beirut, Lebanon June 1998 – Oct 1999

PROFESSIONAL EXPERIENCE & SIGNIFICANT ACHIEVEMENTS

At CCRHRE & Setym Intl.:

International consultant, coach and trainer, contributing in providing and implementing best practices in Human Resources activities in Canada and internationally, in collaboration with RHRE (Cabinet Conseil: (http://ccrhre.com/) and SETYM Intl. (http://www.setym.com/) in Canada and internationally for participants from Democratic Republic of Congo, Mali, Uganda, Ghana, Philippines Pakistan and from Ivory Coast, as well as for HR professionals for RDÉE Canada, (Réseau de développement économique et d'employabilité), from the 13 provinces and territories of the country.

The consultation and training were around the below topics :

Introducing the HR strategic role

Developing competences in planning and implementing strategic HR policies

Designing and analyzing competency based job HR

Planning the Recruitment & Selection processes

Learning & Development (L&D) through the ADDIE Model: Analysis, Design, Development, Implementation, Evaluation

Explaining Performance management (PM) process: from setting SMART goals to appraisal meetings

Discussing and determining strategic pay and rewards plan

Establishing full process for Employee Engagement Survey: Planning, Preparation, Execution and Results Analysis

Managing Human Resources in a Global Business with the influence of inter-country differences on the workplace.

At Gold’s Gym Arabia (ggarabia.com)

Innovated the concept of Human Resources in a creative way by transferring it to Happiness & Development, adding soul and heart to the daily HR activities for over 500 employees.

Create and lead the talent management strategy including hiring, onboarding, performance management and total rewards

Oversee learning and development including executive and employee coaching, continuous learning initiatives and training programs

Act as a trusted and knowledgeable advisor to the Owner, CEO and other executives with regard to talent planning, people-related concerns and policy to ensure their happiness and development

Act as the culture champion for the company; driving performance through employee engagement initiatives

Manage the recruiting, interviewing and hiring process to ensure the right talent at the right time to support the company’s business goals

Manage operational functions including HRIS updates, payroll and benefits administration

Build positive and productive relationships at all levels of the company

Stay current and ensure the company’s compliance on all employment standards, as well as Country related regulations (IE: Saudization: maintaining a fixed percentage of local employees)

At Makkah Clock Royal tower, A Fairmont Hotel,

Holding a position of strategic importance as Business Partner assuming the overall responsibility of the efficiency and effectiveness of the HR function, and advising the Management of the hotel - GM and HODs in all HR matters. Beside being responsible for the continuous coaching, training and development of the HR Team Members

DUTIES AND RESPONSIBILITIES:

Ensure the effectiveness and efficiency of the HR Department

Manage the recruitment and selection procedures

Guide and support management with application of discipline according to company policies and procedures and local legal provisions

Develop and recommend appropriate HR policies and procedures, and ensure strict adherence to HR policies and procedures and SOPs at all times

Review existing standard operating procedures and key HR processes

Administer the salary & benefits

Prepare and monitor annual HR budgets

Prepare and monitor annual business plan for the HR Dept.

Act as Balanced Scorecard ‘Champion’ for the property by training new Executives/HODs on BSC concept and coordinating quarterly performance reviews together with the General Manager.

Advise management staff on Employment law and industrial relations

Guide and assist management and HODs in managing employee training and development to meet their abilities and aspiration in conjunction with the training manager.

Ensure promotion of Health & Safety of all employees

Ensure control of staffing within established manning levels

Apply control of payroll and payroll related costs within the budgeted limits.

Report regularly to management on HR issues that necessitate attention.

Liaise with the corporate office leadership and the property GM to keep them apprised of HR issues encountered as well as to obtain required approval to pursue in HR matters (to meet the local labor laws)

Hold weekly meetings with HODs to identify & suggest solutions to HR issues that may arise.

Conduct regular training needs analysis and coordinate training initiatives with Training manager and respective Executives/HODs.

Participate in the coaching and counselling of the HR team Membersbeing certified senior facilitator through DDI: Development Dimension International

Delivering over 60 Managerial programs to all level managers based on DDI (Development Dimensions International) Certification

At Marriott Hotels Intl.

Country Training Manager Marriott International Kuwait in Charge of 3 Properties and IMTN (International Management Trainer Network) certified member for MEA Continent (Middle East & Africa) Delivering Marriott Core Programs for Managers, Executives & GMs such as: Essential Skills, Foundations of Leadership, Dynamic Teams, Effective Training Skills, Training for On Property Programs, Navigating Through Change, Developing You Developing Others, and Train The Trainers in 4 different levels.

In Charge of Management Recruitment Process: including Screening, Initial Interviewing and Administrating Online Assessment through a newly launched web for Marriott International & Ritz Carlton: DDI (Development Dimensions International), then finalizing the hiring process through GPS (Global Posting System) & People Soft (Both are advanced online Hiring & Recruitment websites for Marriott International & Ritz Carlton) - Creating awareness, implementing and following up on AOS: Associates Opinion Survey - In Charge of Developing over 53 managers for Marriott properties in Kuwait, and involved in developing over 65 associates. (From August 2008 till May 2010)

Delivering basics and necessary Training for the 3 properties in Kuwait (JW, CY & Arraya Ball Room) beside the F&B responsibilities as Outlets Manager (From August 2006 till May 2007)

Outlets Manager, Courtyard by Marriott hotel, Kuwait. In charge of the daily operations, the balanced score card, training and development throughout the whole F&B department, with a special Task of Implementing a very important World Wide Marriott Training Program concerning operational Associates to include: F&B, Event Management, Rooms Operations, & Culinary. (F&B “Passport to Success” Training Champion) (From August 2004 till May 2007)

At Hilton Hotels Intl.

Joined the company as F&B trainee, I have gone through the different F&B departments: Room Service, Hilton Meeting, Coffee Shop, Banqueting, American Dining, French Fine Dining, and I had conclude my important Hilton experience as in charge of one of best and Finest KSA restaurant: AL KHAYAM Iranian Restaurant

At Royal Plaza Hotel

Banquet supervisor and assisting the banquet manager (who was my Prof in the university), Royal Plaza Beirut, Rawché, Lebanon

EDUCATION

DBA: Doctorate of Business Administration Candidate at UQTR (Quebec University) 2018

Master in Administration from ESG (Ecole des Sciences de la Gestion) at UQAM (Univesitee de Quebec A Montreal). Jan 2016 - Sep 2016

Diploma in Tourism Development ESG (Ecole des Sciences de la Gestion) at UQAM (Univesitee de Quebec A Montreal). Jun 2015 – Dec 2015

DESS (Diplome of Superior & Specialised Studies) in Administration from ESG (Ecole des Sciences de la Gestion) at UQAM (Univesitee de Quebec A Montreal). Jan 2013 – Feb 2014

B.A Hotel Management, Grade Very Good (1st in the class) Univesrity of Lebanon. Oct 1996 – June 2000

CERTIFICATIONS/ASSOCIATIONS

CHRP (Certified Human Resources Professional) Affiliated student, Montreal, Quebec

Strategic Human Resources Practices, E-cornell certification

FSW, DDI: Facilitation Skills Workshop, from Development Dimensions International, held in Singapore April 2011

PROFESSIONAL DEVELOPMENT/TRAINING

World Class Negotiating Skills,

Managing Business Priorities,

Impact Leadership,

7 habits of highly effective people Certification & Observation,

Marriott International Public Relations Certification Program

IMTN Certification: International Management Trainer Network Certification:

Event Management Operations,

Partners in Career Management,

Foundation of Leadership, Effective Training Skills, DYDO: Developing You Developing Others, Dynamic Teams,Navigating Through Changes.(Certified to deliver these programs)

TECHNICAL SKILLS

Production Tools: MS Word, MS PowerPoint, MS Excel, HR & Hotels Systems: HITS, People Soft, Micros, Opera, Fidelio Material Control

LANGUAGES

Fluent in English, Arabic and French and moderate in Spanish

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