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Office Manager

Lethbridge, Alberta, Canada
February 18, 2019

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Hope Omonoro Itsueli

Contact: C-1-438-***-****, H- 403-***-****


Professional Summary

I am a self-motivated professional, highly proficient in developing creative solutions, implementing organizational objectives, great in active decision making, and demonstrating a high degree of initiative and judgement. Maintains positive attitude and works hard to build team relationships.

Education and Training

Long-Term Care Administrator Certification – 2018 -2019

Cha Learning –Ontario – Canada

Ontario Fire Safety: Training for Owners / Operators Certification – 2018

Bachelor’s in Health Administration – 2018

Athabasca University – Alberta – Canada

Bachelor’s in Social Work – 2019

Dalhousie University – Nova Scotia – Canada

Certificate in Health and Social Services Management -2015

McGill University- Montreal – Canada

Bachelor (HONS): Business Administration and Management - 2008

Lagos State University-Lagos- Nigeria

Diploma: Accounting - 2004

Lagos State Polytechnics -Lagos, Nigeria

Diploma: Computer and Management -2000

University of Lagos- Lagos, Nigeria

First Aid / CPR, WHMIS, Occupational Health and Safety Awareness, and PDSB Training

DELF - Diplôme d'études en langue française- 2010

Class 5 Driver’s Licence

Skill Highlights

Customer services-focused * Process implementation

Debt and credit management * Human Resources / Staff leadership and development

Excellent time management * Excellent communicator

Analytical * Conflict management

Time Keeping / Scheduling and Payroll * People / Detail –oriented

Budget forecasting / Negotiation * Project Management/ Risk Management

Procurement / Purchasing * Strategic planning, Problem solving and Critical thinking

Computer Skills: Microsoft Office (Outlook, Excel, Word, PowerPoint), Data entry, and Proficient in Point Click Care, SAP, ESP Scheduling software, and Kronos operating systems.

Experience working in unionized environment, and with labour relations.

Professional Experience

Office Manager – October 2016 till Date


Human Resources and Administration activities, which includes; payroll, scheduling, interpreting and applying collective agreement provisions, administering benefits and responding to employees.

Plan, organizes, directs and supervises the activities of the business office; Establishes and monitors workflow; Evaluates performance and makes changes as necessary to improve the quality of service.

Forecasts resources needs and responsible for maintaining facility Office operational budgets

Adheres to established policies and procedures regarding quality assurance, occupational health and safety, environment and infection control.

Research information, and statistical data associated with Attendance / Absenteeism

Quality Improvement Leadership facility planning

Forecasting and identification of risks

Maintains internal records and prepares internal reports for the facility as required; Maintains confidentiality of all financial, personal and resident’s data; Maintains accounting records.

Handles payments from families and queries concerning billings from residents, and or families, Prepares bank deposits.

Manage worker compensation claims and return to work program

Manage, Supervises, and oversee the Front Office staff, Housekeeping and Laundry’s staff activities

Maintaining, and managing the office supplies budget

Purchasing and maintaining office inventory.

Auditing and reconciling of all account records.

Conducting performance appraisals.

Filing grievance, and grievance arbitration

Liaising with Public Trustees, and Assured income for severely handicapped case managers on behalf of residents.

Scheduler August 2016 –December 2017


Filling immediate shifts to meet unit needs

Pre-booking shifts created from vacation, illness, and leaves of absence

Entering accurate data for payroll purposes

Communicating unit needs and upcoming concerns with department managers

Running reports when requested

Booking employee education in ESP

Reading and responding to Scheduling Services Related emails

Health Care Administrative Officer / Scheduler: August 2014 – July 2016


Hire and train new employees

Evaluate the training needs of staffs

Create work schedules for employees, by filling and pre-booking work shifts.

Keep and organize payroll records of the facility

Work to develop effectiveness and quality in delivering healthcare services

Manage the finances and budget of the unit, including handling utility bills, patient fees, and billing

Maintain office supplies

Implement health care policies and procedures

Maintaining staffing files and records

Maintaining an agenda/calendar, coordinating and planning of meetings, preparing briefing material, managing correspondence, and emails.

Administrative support in staffing

Maintaining documentation tracking and filing systems.

Fraud Agent: October 2012 – August 2014


Field incoming and place outgoing calls to Clients and/or Customers in a professional, polite, and courteous manner.

Provide prompt resolution to customer inquiries by providing appropriate and accurate information regarding fraud detection, prevention, and resolution.

Verify customer account information, account history, and account status to determine proper action for possible fraud accounts.

Follow up in a timely manner to ensure customer satisfaction.

Communicate feedback, progress, and escalated matters to management.

Maintain diplomacy and tact when dealing with escalated calls.

Assistant Tax Manager: August 2009 to September 2012


Liaising with clients and reconciling of all withholding tax outstanding account.

Audit accounting records to determine income, exemptions and payable taxes.

Audit internal financial processes on a quarterly basis.

Facilitate month end close processes, invoicing, journal entries and account reconciliations.

Credit Control Coordinator: March 2008 to August 2009


•Ensure receipt of invoices by customers within stipulated time.

•Replacement of invoices as and where required.

•Coordinating between commercial invoice generations and dispatching of Invoices.

•Receipt of acknowledgment copies of invoices and updating SAP.

•Develop financial analysis reports and presentations by applying acquired financial principles.

•Expertly planned, coordinate, organize and direct all the operations of the collection department

•Provide thorough supervision for day to day operations of the credit department with set policies and guidelines.

Credit Controller: November 2001 to March 2008


•Promote the sale of credit services and after credit sales client support

•Review and update credit files.

•Prepare statements on delinquent accounts and forward irreconcilable accounts

•Notify debtors of overdue payments and accounts by telephone.

•Resolve collection issues by making payment arrangements by telephone or visit to debtor.

•Analyze applicant’s financial status, credit and property evaluation to determine feasibility of granting loan.


Available on request.

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