Hope Omonoro Itsueli
Contact: C-1-438-***-****, H- 403-***-****
E-mail: ac8i2d@r.postjobfree.com
Professional Summary
I am a self-motivated professional, highly proficient in developing creative solutions, implementing organizational objectives, great in active decision making, and demonstrating a high degree of initiative and judgement. Maintains positive attitude and works hard to build team relationships.
Education and Training
Long-Term Care Administrator Certification – 2018 -2019
Cha Learning –Ontario – Canada
Ontario Fire Safety: Training for Owners / Operators Certification – 2018
Bachelor’s in Health Administration – 2018
Athabasca University – Alberta – Canada
Bachelor’s in Social Work – 2019
Dalhousie University – Nova Scotia – Canada
Certificate in Health and Social Services Management -2015
McGill University- Montreal – Canada
Bachelor (HONS): Business Administration and Management - 2008
Lagos State University-Lagos- Nigeria
Diploma: Accounting - 2004
Lagos State Polytechnics -Lagos, Nigeria
Diploma: Computer and Management -2000
University of Lagos- Lagos, Nigeria
First Aid / CPR, WHMIS, Occupational Health and Safety Awareness, and PDSB Training
DELF - Diplôme d'études en langue française- 2010
Class 5 Driver’s Licence
Skill Highlights
Customer services-focused * Process implementation
Debt and credit management * Human Resources / Staff leadership and development
Excellent time management * Excellent communicator
Analytical * Conflict management
Time Keeping / Scheduling and Payroll * People / Detail –oriented
Budget forecasting / Negotiation * Project Management/ Risk Management
Procurement / Purchasing * Strategic planning, Problem solving and Critical thinking
Computer Skills: Microsoft Office (Outlook, Excel, Word, PowerPoint), Data entry, and Proficient in Point Click Care, SAP, ESP Scheduling software, and Kronos operating systems.
Experience working in unionized environment, and with labour relations.
Professional Experience
Office Manager – October 2016 till Date
EXTENDICARE FAIRMONT PARK, LETHBRIDGE, ALBERTA
Human Resources and Administration activities, which includes; payroll, scheduling, interpreting and applying collective agreement provisions, administering benefits and responding to employees.
Plan, organizes, directs and supervises the activities of the business office; Establishes and monitors workflow; Evaluates performance and makes changes as necessary to improve the quality of service.
Forecasts resources needs and responsible for maintaining facility Office operational budgets
Adheres to established policies and procedures regarding quality assurance, occupational health and safety, environment and infection control.
Research information, and statistical data associated with Attendance / Absenteeism
Quality Improvement Leadership facility planning
Forecasting and identification of risks
Maintains internal records and prepares internal reports for the facility as required; Maintains confidentiality of all financial, personal and resident’s data; Maintains accounting records.
Handles payments from families and queries concerning billings from residents, and or families, Prepares bank deposits.
Manage worker compensation claims and return to work program
Manage, Supervises, and oversee the Front Office staff, Housekeeping and Laundry’s staff activities
Maintaining, and managing the office supplies budget
Purchasing and maintaining office inventory.
Auditing and reconciling of all account records.
Conducting performance appraisals.
Filing grievance, and grievance arbitration
Liaising with Public Trustees, and Assured income for severely handicapped case managers on behalf of residents.
Scheduler August 2016 –December 2017
COVENANT HEALTH, LETHBRIDGE, ALBERTA
Filling immediate shifts to meet unit needs
Pre-booking shifts created from vacation, illness, and leaves of absence
Entering accurate data for payroll purposes
Communicating unit needs and upcoming concerns with department managers
Running reports when requested
Booking employee education in ESP
Reading and responding to Scheduling Services Related emails
Health Care Administrative Officer / Scheduler: August 2014 – July 2016
ROYAL VICTORIA HOSPITAL, MONTREAL, QUEBEC
Hire and train new employees
Evaluate the training needs of staffs
Create work schedules for employees, by filling and pre-booking work shifts.
Keep and organize payroll records of the facility
Work to develop effectiveness and quality in delivering healthcare services
Manage the finances and budget of the unit, including handling utility bills, patient fees, and billing
Maintain office supplies
Implement health care policies and procedures
Maintaining staffing files and records
Maintaining an agenda/calendar, coordinating and planning of meetings, preparing briefing material, managing correspondence, and emails.
Administrative support in staffing
Maintaining documentation tracking and filing systems.
Fraud Agent: October 2012 – August 2014
NCO FINANCIAL SERVICES INC, - CAPITAL ONE BANK PROJECT - MONTREAL, QUEBEC
Field incoming and place outgoing calls to Clients and/or Customers in a professional, polite, and courteous manner.
Provide prompt resolution to customer inquiries by providing appropriate and accurate information regarding fraud detection, prevention, and resolution.
Verify customer account information, account history, and account status to determine proper action for possible fraud accounts.
Follow up in a timely manner to ensure customer satisfaction.
Communicate feedback, progress, and escalated matters to management.
Maintain diplomacy and tact when dealing with escalated calls.
Assistant Tax Manager: August 2009 to September 2012
GMT NIGERIA LIMITED, LAGOS, NIGERIA
Liaising with clients and reconciling of all withholding tax outstanding account.
Audit accounting records to determine income, exemptions and payable taxes.
Audit internal financial processes on a quarterly basis.
Facilitate month end close processes, invoicing, journal entries and account reconciliations.
Credit Control Coordinator: March 2008 to August 2009
GMT NIGERIA LIMITED, LAGOS, NIGERIA
•Ensure receipt of invoices by customers within stipulated time.
•Replacement of invoices as and where required.
•Coordinating between commercial invoice generations and dispatching of Invoices.
•Receipt of acknowledgment copies of invoices and updating SAP.
•Develop financial analysis reports and presentations by applying acquired financial principles.
•Expertly planned, coordinate, organize and direct all the operations of the collection department
•Provide thorough supervision for day to day operations of the credit department with set policies and guidelines.
Credit Controller: November 2001 to March 2008
GMT NIGERIA LIMITED, LAGOS, NIGERIA
•Promote the sale of credit services and after credit sales client support
•Review and update credit files.
•Prepare statements on delinquent accounts and forward irreconcilable accounts
•Notify debtors of overdue payments and accounts by telephone.
•Resolve collection issues by making payment arrangements by telephone or visit to debtor.
•Analyze applicant’s financial status, credit and property evaluation to determine feasibility of granting loan.
References
Available on request.