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Customer Service Manager

Location:
Dubai, United Arab Emirates
Salary:
3500
Posted:
February 18, 2019

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Resume:

MARK ANGELO BALQUERO

Mobile No: 050-***-****

Email: ac8i29@r.postjobfree.com

Immigration Road, Sharjah, United Arab Emirates

JOB OBJECTIVE:

To obtain a position that will utilize my skills and create a successful work environment.

SKILLS PROFILE:

Results – driven, logical and methodical approach to achieving task and objectives.

Self-driven and self-reliant – set aims and targets and lead by example to others.

Self-aware – willing to learn more and grow using initiative

Hard working, energetic and reliable.

Maintain excellent customer service skills.

Skilled areas of Credit & Collection, Public relation and Safety Precautions.

WORK EXPERIENCE:

Assistant Billing Clerk April 2014 – January 2019

Logistic Department

Visayan Vets Port Services, Inc.

Iloilo City, Philippines

Responsible for preparing invoices, billing adjustment, tracking, processing the 3rd party invoices

Timely submission of invoice to customers and outstanding follow-up

In charged for payment collection and report against receipts

Responsible for organizing and maintaining the records of the department.

Responsible for validating refund cheques and inform customer.

Responsible for Monthly commission report.

Ensure all customer related inquiries will get address in timely manner.

Initiates proper procedure for delinquent account collectibles.

Responsible for data update in the company system.

Perform any other assignments or responsibilities as requested by the officer.

Data Encoder / Office Clerk June 2013 – March 2014

Assessor's Office

Iloilo Provincial Capitol

Iloilo City, Philippines

Encode the necessary data in a complete, accurate and organized manner that is important to the needs of the company

Assist the head by encoding the right information or data needed.

Give an accurate and complete data that is necessary to the needs of the company.

Strictly comply and perform very well in its tasks that are in accordance to its company policies and procedures.

Provide additional office administration support when necessary to ensure deadlines are met.

Providing excellent support, taking & directing phone calls swiftly and taking messages appropriately.

Liaise and collaborate with the Engineers for meetings, drawing/material submissions.

Secretarial support & personal assistant to the operation manager in day to day functions.

Assisting for daily banking transactions.

Maintaining the files for the operation manager and the accountants.

Perform any other assignments or responsibilities as requested by the Manager.

Retail Sales Associate March 15, 2012 – March 29, 2013

Store Sales

Bench Fashion Clothing

Iloilo City, Philippines

Offered customers with exemplary and timely service

Described merchandise and explain use, operation, and care of merchandise.

Recommended, select and obtain merchandise based on customer needs.

Compute sales prices, total purchases; received and processed payment.

Maintained knowledge of current sales, sales promotions, payment and exchanges policies.

To insure customer satisfaction.

SPECIAL SKILLS:

MS Office operations (Word, Access, Excel & Power Point)

Knowledgeable in ISO 9001:2008 QMS (Quality Management System)

Knowledgeable in ISO 14001:2004 EMS (Environmental Management System)

Knowledgeable in ISO 18001:2007 OSHAS (Occupational Safety Health Assessment System)

Have strong verbal & written skills and be able to provide exceptional customer service.

Have a good ability to research, basic accounting and software skills.

TRAININGS:

Safety Orientation

Effective Communication

Leadership Training

Advance MS Excel Training

PERSONAL DATA:

Nationality: Filipino

Date of birth: June 22, 1992

Marital Status: Married

Language: Filipino, English

Visa status: Visit Visa

EDUCATION:

Bachelor of Science in Computer Science

2010 - 2014

University of San Agustin

Iloilo City, Philippines



Contact this candidate