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Master Level Technical Communicator

Duluth, Georgia, United States
February 18, 2019

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Charles R. Dowdell

Management Specialized in Enterprise Technical Information

Duluth, GA 678-***-**** SUMMARY

Award Winning Innovative Information Leader with excellent communication skills. Deep Understanding of Information Technology, Commercial Stewardship, Project Management, Information Development, Large Scale Conversion and Delivery of Structured Technical Information. Experience in: Communication Systems, Logistics, Technology, Systems, Databases, Query Languages, Electronic Ceramics, Aviation, Avionics, ERP, MRP, Global enterprise processes and systems. IT, Networking & Switching, Wireless, Tactical Radio, Para-Military, Ground Vehicles (Electric, Diesel), Maintenance, R&D, CAD/CAM, Engineering, Marketing, GPS, Telemetry, Information Technology, Information Security, Product Support, Document Conversions and Transforms. PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

AGCO Corporation, Duluth, GA, Advanced Agricultural Equipment 2010 – Aug 2018 Sales: $10B, Staff: 20,000, 5 direct reports, Over 100 matrixed global reports 2015 to Present -- Director, Global Technical Service Information Create & implement global strategies in a demanding commercial environment of global development

& distribution of technical services & turn-key diagnostics tools for users in 140 countries.

• Envision, launch & grow the AGCO GSIDS, (Global Service Information Development System), Enterprise Content Management System (CMS) for global DITA/XML authoring.

• Create Teamwork and facilitate Best Practices establishing foundational processes—Introduce and lead 15 independent global sites to work together for efficiencies as business cases indicate. Bring together cultures, languages, ways-of-working to develop meaningful process standards and systems.

• Launch AGCO Intl. English (and other language processes), STE variant and related processes. Ensure terminology consistency across domain and/or enterprise. Savings in excess of $1MM YOY.

• Negotiate Supplier and Contracts, Manage Third-parties, building trust in relationships for software development and systems partnerships balancing technical needs/competencies and commercial arrangements.

• Pioneer, Lead (and implement) mobile device & web delivery of interactive service information in a global ecosystem thru “AGCO Tech Connect”, a suite of innovative mobile tools.

• Create AGCO dealer’s efficiencies of $10MM+ annually. Successfully launch an “RMI” solution for EU legal information-share requirements for less-than $500k.

• Direct and participate in cross function project teams for meaningful outcomes “Silo-busting” projects create synergies. Significant involvement in Engineering, Warranty, Marketing and IT. (“Module Books”, Translation Processes and systems, Closed-loop Process development with SalesForce to Knowledge Object and information quality improvement)

Charles R. Dowdell

2010 to 2015 -- Manager, Global Technical Service Information Provided technical leadership & functional leadership of 80+ information developers across 15 sites, 10 countries & 7 authoring languages

Implemented unique & collaborative techniques to reduce costs & increase quality in technical information. Converted Legacy content to structured forward-looking standards. Deployed XML/DITA multi-channel publishing to effectively reduce costs & increase quality in technical information development, translation & distribution.

Transformed processes & commercial global translation processes YOY savings of $1.3MM+ through global reuse, translation management, integrations, systems development and work-flows. Re-launched AGCO’s multi-brand multi-language Electronic Diagnostics Tool, EDT, and saved

$1.1MM, negotiated new commercial arrangements & information processes and improved capabilities.

Toyota Industrial Equipment, (Raymond Corp) Material Handling, Greene, NY 2000 - 2010 2008 to 2010 -- Manager of Technical Publications & Engineering Services, -- Over 20 direct reports, Increased responsibilities of engineering IT management & corporate technical information management. Created & developed business cases ensuring sound ROI & risk management in three corporate sites in North America.

Saved YOY $500K+, managed & negotiated numerous annual contracts, reduced staff through continuous & incremental improvements.

• Engineering Functional IT manager - desktops, servers & networks, disaster recovery, information security, help desk, & information lifecycle of engineering information assets. Negotiated commercial IT assets and services.

2000 to 2008 -- Manager of Technical Publications

Led & performed guidance and process development of technical writing staff. Pioneered & implemented topic-based XML strategy in developing & production of technical information.

• Created strategies & templates for all corporate information products for improved efficiency & effectiveness.

• Restructured department resulting in 40% less staff & significant quality improvements. Led financial operations, P&L (from the sales of information products).

• Managed In-plant Information Fulfillment Operations Raytheon Corporation -- Polar Services Corp. Antarctica - McMurdo, South Pole 2006 to 2007 – Senior Communications Technician (on loan from Toyota/Raymond)

• Implemented & completed field deployment, maintenance, & repair of wireless communications systems in Antarctica for the United States Antarctica Program.

• Developed new wireless networks for improved throughput of scientific data. Other Corporate Experience

Harris RF Communications (Military Communications Systems) GE Microwave Data Systems (Terrestrial Digital Wireless equipment) Performance Technologies, Inc. (Leading-edge Networking Equipment) Micropen, Inc. (Advanced Electronic Systems Process, including solar and space-grade) Charles R. Dowdell

Systems, Standards, Methods, Applications

• SDL - Trisoft, Live Content Architect, Knowledge Center, Tridion Docs & TMS, Just Systems - XMetal, Syncrosoft - Oxygen, Antenna House, Etteplan HyperSTE – CRM, LMS and Salesforce/Service cloud (and others), SAP, PTC, ArborText, Windchill, ISO 9001, 14000, 3600, 27001, S1000D, ATA-100, ATA iSpec 2200, IETM MIL-DTL-87268C (and other MIL-SPECS), Zuken e3, Qlikview, SGML HTML/XML, DITA, SQL, JSON, SDLC, Agile Development and ITIL processes, Taxonomy Development. PLM/PDM systems, Desktop Publishing & Graphics –Photoshop, Adobe Illustrator, Creo Illustrate, FrameMaker, Interleaf, Quark, PageMaker, Postman.


• MS, Information Resource Management, Syracuse University School of Informational Studies, Syracuse, NY—Leading University Program in Information Science, Media & Management

• BS, Organizational Management, Roberts Wesleyan College, Rochester, NY

• Additional Graduate course work, Finance, University of Maryland & Others

• DeVry University, Columbus Ohio, Electronics Technician Diploma, 2Yr on Campus CERTIFICATIONS

• CompTIA, Certified Technical Trainer, CTT+

• Adobe Certified Expert, ACE, Framemaker

• ISACA Certified Information Security Manager, CISM AWARDS AND HONORS

• Center for Information Development Management Rare Bird Award, pioneered & implemented DITA & XML based strategy for development, production & use of technical content that greatly reduces process costs & improved usability

• Society for Technical Communications, Top International Award, Distinguished PROFESSIONAL AND CIVIC AFFILIATIONS

• Amateur Radio Operator, Extra Class, N2TYQ

• FAA Private Pilot, & FAA Remote Pilot, Current & Active

• County Planning Board, Economic Development & Planning, Tioga County, NY (2006 - 2010)

• Toastmasters International, Distinguished Toastmaster

• Periodic presenter at global information and industry conferences & webinars (Center for Information Development Management), Zuken, Field Service, SDL Forum, Data Conversion Laboratories (DCL) Webinars)

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