Customer Service Project Manager

Kris S. Peichel

**** ***** ***** ***** ***** ● Sioux Falls, SD 57108

605-***-**** ● *********@*******.***

Professional Profile

Versatile professional with over 24 years’ experience in project management, customer service, relationship-building, team development, goal setting, and professional excellence.

Texas Licensed Insurance Adjuster certified in Xactimate insurance software and Adjuster Concepts and ethics; handle insurance claims for wind damage, flood damage, and contents loss; thoroughly scope area of loss and write estimates for damage.

Provides the highest degree of customer service by going the extra mile to establish solid professional relationships with clients, determine client needs and goals, and surpass client expectations through superior service and delivery.

Experienced on-site project manager of commercial/residential and new construction/remodeled projects; ensures all projects are completed to code and customers are completely satisfied with the project long after final inspection.

Strong farming and agricultural background and experience lend themselves to a solid understanding of ag-related issues, including machinery, equipment, crops, livestock, and grain-handling and storage equipment.

Reliable team player with reputation for integrity; well-developed communicator at all levels; highly motivated, results-oriented time manager; positive team player.

Professional Adjusting Experience

Catastrophe Adjuster Contractors 2014 - Present

Insurance Adjuster

•Processed multi-line property claims for catastrophic loss arising out of natural disasters, including hurricanes, wind, hail and flood. Numerous storms over the years.

•Completes residential and commercial field property inspections utilizing Xactimate software determining damages and scope of work.

•Worked closely with insureds to promptly and fairly settle claims; exercised tremendous compassion for insureds during time of recovery and transition.

•Exercised exceptional technical knowledge, adjusting skills, work ethic, and superior customer service.

•Traveled extensively and worked on assignment at several areas of severe devastation for months at a time.

Professional Construction Experience

SIOUX STEEL, Sioux Falls, SD 2009 –2014

Construction Project Manager

•Developed and executed all phases of grain-handling construction projects for agricultural storage facilities; determined full scope of project, established time lines, obtained contractors, and monitored project closely throughout all phases of construction.

•Prepared contracts and negotiated contract revisions, changes and additions with architects, consultants, clients, suppliers and subcontractors; provided training to dealers and installers as necessary.

•Interpreted and explained plans and contract terms to dealers, installers and clients; ensured installers adhered to benchmarked minimum standards for quality and workmanship.

•Determined project budget and timelines based on proposal and established in-house manufacturing parameters.

•Coordinated and worked in tandem with clients to establish and execute project schedule.

•Accurately evaluated labor and material costs associated with projects; investigated and resolved inconsistencies and inaccuracies.

•Managed subcontractors to ensure compliance with company standards, protocols, schedules, and quality expectations.

•Investigated damage, accidents or delays at project sites; ensured all contractors and subcontractors followed established protocols and procedures; implemented measures to ensure safe working conditions at project sites.

•Managed annual sales of $40M in annual grain bin and grain handling units, $11M in metal/fabric buildings, $11M in oilfield secondary and farm oil containment facilities, and $8.35M rice material handling project.

•Researched and spearheaded startup of all aspects of new construction division including: office, software, ROI, structure, marketing, insurance, etc.

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Professional Experience (cont.)

CAMERON GENERAL CONTRACTORS, Lincoln, NE 2004 – 2009

Project Manager

•Performed executive-level professional and administrative work in managing, directing, evaluating and coordinating all construction-related activities and utility infrastructure projects.

•Met with clients and project owners to define scope of the project and determine project requirements.

•Identified and presented major deliverables, risks, and resource requirements in project planning meeting.

•Broke down and decomposed project scope and deliverables into individual assignments for subcontractors and site superintendent.

•Developed accurate estimations for project scope, materials and duration.

•Collaborated with municipalities, civil engineers, fire marshal, environmentalists, and corps of engineers to develop project infrastructure and ensure compliance with local, state and federal codes and regulations.

•Kept in continual communication with clients, project owners, site administrator and subcontractor to ensure timeliness of project completion and overall project quality.

•Resolved conflicts between numerous entities and maintained strict project time lines.

OAKVIEW CONSTRUCTION, Omaha, NE 2001 – 2004

Construction Superintendent

•Managed daily field and office operations for commercial construction projects throughout United States, including Wal-Mart and Walgreens.

•Provided on-site management and quality control to ensure projects meet time and budget requirements and are built in accordance with contract documents.

•Worked closely with architects and engineers in reviewing drawings and specifications.

•Prepared estimates, bids, proposals, schedules, contracts, subcontracts, and scope of work.

•Negotiated subcontract agreements, purchase orders and general contracts with clients.

PROBUILT CONSTRUCTION, Sioux Falls, SD 1997 – 2001

Superintendent/Project Manager

•Managed daily field and office operations for commercial construction projects throughout United States; successfully completed projects ranging from $3 million to $50 million, including Hampton Inn & Suites, Hilton Garden Inn & Suites, Hawthorne Suites, and independent living centers.

•Oversaw land development and infrastructure construction.

•Provided on-site management and quality control to ensure projects met time and budget requirements and were built in accordance with contract documents.

•Worked closely with architects and engineers in reviewing drawings and specifications.

•Served simultaneously as Project Manager for Covenant Care Alliance and Covenant Development subsidiaries.

•Prepared budgets, estimates, bids, proposals, schedules, contracts, subcontracts, and scope of work.

•Negotiated subcontract agreements, purchase orders and general contracts with clients.

Education

NORTH DAKOTA STATE UNIVERSITY, Fargo, ND

Course work in Construction Management and Psychology

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