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Customer Service Administrative Assistant

Tacoma, Washington, United States
20 hourly
February 18, 2019

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Celeste Trembanis

Office Administrator/Receptionist

Tacoma, WA 98403


Work Experience

Data Administrator Analyst

Boeing Commercial Airplane - Tukwila, WA

March 2005 to October 2013

Analyzed over 100+ communiqués everyday from both domestic and international airlines. Using a complex data system to route message to appropriate engineers and departments for resolution. With reduction in staff I was able to increase productivity and quality in my department.

• Project management assistant in departments for various projects related to our data system. (In addition to normal workload). Trained co-workers in my processes. I created and published a complex Learning Work Instructions (LWI's) for my department.

• LEAN and 5s Focal for my entire Organization. Raised scores in LEAN and 5s from previous year.

• Database pre-testing on our communications system.

• Planned agendas and set up entire Staff Meetings and drove the meetings by use of my laptop while online with other co-workers at various Boeing sites.

• Planned various large events for organization and department, as well as retirement functions. Office Administrator - Contractor for Kelly Services @ Boeing Boeing Commercial Airplane - Tukwila, WA

October 2000 to November 2001

Set up meetings and complex travel, supply ordering and communications for a staff of 60+ employees and 2 Managers.

• Organized and set up 3 Airline technical meetings for our customers in Europe, Asia and in Seattle. Handled all the travel, accommodations and technical support set up for the meetings

• Was offered a Staff Analyst position with Boeing but job offer was cancelled due to the company wide layoffs of more than 35,000 employees as a direct result of the impact of 9-11 on the industry. Administrative Assistant

MultiCare Health System - Tacoma, WA

June 1996 to November 1996

to Materials Management Department then subsequently to United Way Campaign Coordinator at MultiCare

• Assisted the Director of Materials Management with updating spreadsheets, correspondence, meeting arrangements, contract files and catalog updating. Computer Inventory files updates and quality control of purchase orders.

• After fulfillment of my temporary assignment covering for an employee on Leave I was asked to accept this position. I was also asked by the VP of Human Resources, at the time, Joy Follis, to run the United Way Campaign for MultiCare that year.

• Project Management to raise funds for United Way 2 MultiCare.

• Using my marketing and computer skills I created posters and all promotional fliers for the campaign.

• In a strike-impending time, I achieved a 10% increase from the previous year.

• I made presentations before the Board of MultiCare (Tacoma General) and to the Leads of the departments as well as doctors and nursing staff.

• I planned and executed all Campaign events from the Kick Off to the closing celebrations and collection of donations.



University of Washington - Seattle, WA


Microsoft Office, Database experience. Customer service and call center experience. (10+ years) Additional Information


• Excellent computer skills

• Presentation and Event planning experience

• Customer Service Certification In LEAN, 5s and Total Quality Management

• Ability to work with all levels of management, co-workers and clients to solve complex business goals


• Toastmasters club at Boeing facility. Increased membership and held events with the Diversity Day, which had previously never had Toastmasters involvement. Provided mentoring and employee development to build public speaking and presentation skills. Built trusting relationships with co- workers who were seeking help with English as a Second Language (ESL) and accent reduction

• Achieved Competent Communicator" with Toastmaster International. Vice President of Public Relations for this in-house organization during my lunch hour.

• Member of the Diversity Council at Boeing Customer Support division.

• Large event planning at both Boeing and MultiCare and other previous employees.

• Medical Terminology Course 101 completion - Tacoma Community College

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