CHETNA CHATWANI 612-***-****

ac8i07@r.postjobfree.com

Passionate, critical thinker and strong organizational and project management skills seeking a Business Analyst post offering exceptional ability to proactively communicate and collaborate with customers and ability to interact with all levels of the organization, assess impact of change and analyze business information needs.

PROFESSIONAL QUALIFICATIONS:

Strong conceptual, analytical and problem-solving skills.

Recognized for outstanding communication and customer service.

Logical and creative problem solver with ability to communicate succinctly and effectively.

Demonstrates capacity to quickly adapt to changing business and technology needs.

Ability to accurately and effectively translate business requirements to system specifications

Rapid learner, adept at managing multiple responsibilities and demonstrate sound judgment

Positive and resourceful team member/trainer; strong work ethic and dependability.

Strong knowledge of HIPAA Compliance, TPL, COBRA, Medicare and Medicaid guidelines and Self-funding.

Strong understanding of the various software development cycles (agile, waterfall, etc.)

EXPERTISE: Advanced EPIC and MS Office Suite Skills Medical Terminology, EMR & HIPAA Knowledge

Cross Functional Communication Well Developed Verbal & Written Skills

Exceptional Customer Service Multiple Task Management

High attention to details Multicultural/Multilingual Experience

EXPERIENCE:

SURGERY SCHEDULER 2018

MHEALTH / Fairview Ambulatory Surgery Center. Minneapolis, MN

Accurately Scheduled multi-specialty surgery and procedure’s appointments.

Maintained doctors’ charts and schedule and Coordinated Pre-Op testing appointments.

Managed effectively day to day administrative duties.

Worked independently in a fast-paced, dynamic and regulated team environment.

Handled incoming calls and acted as a liaison between patients and medical staff, and served as backup to the Front Desk Coordinator.

Verified insurance via company site or phone, updated information on EPIC and informed billing department.

PATIENT SERVICES COORDINATOR 2015 to 2018

University of Minnesota Physicians (UMP), Ophthalmology Clinic. Minneapolis, MN

Efficiently managed various responsibilities including physicians' templates, office functions, phones, communication/scheduling and insurance verification.

Commended by Clinic Supervisor for outstanding patient relations, strong EPIC skills, and positive attitude. Selected to train new representatives.

Recognized with University BRONZE AWARD for excellence in February 2017.

Received numerous patient accolades for personalized attention and welcoming attitude.

Improved work and time efficiencies by 35% to 40% by creating Doctors’ and Technicians’ Templates.

MEDICAL INTERPRETER 2012 to Present

Arch Language and Stratus Video, (over the phone) Minneapolis, MN

Strong understanding of medical terminologies working with a broad range of people from diverse cultures.

Rendering all messages accurately and completely, without adding, omitting or substituting.

Facilitates communication between patient/family and provider by rendering accurate and complete interpretation of the message by applying standards of practice.

MEDICAL RECEPTINIOST 2012 to 2014

Park Nicollet Clinic, Rogers and Hennepin County Medical Center (HCMC), Minneapolis, MN

Gained valuable knowledge of EPIC in a newly established clinic.

Solely responsible for registering new patients, Third Party Liability, Motor Vehicle accident accounts.

Recognized for high rating (over 90 %) in co-pay collection reports.

TELLER 2008 to2012

Wells Fargo Bank, NA, Minneapolis, MN

Recognized with SUPERSTAR AWARD for Best Customer Service and Satisfaction.

Build long term relationships with customers; acknowledged for ability to handle difficult situations and solve problems.

Achieved Incentive Compensation Program (ICP) for 13 straight quarters.

Brought over $2 million of business through profiling and suggesting solutions, services and new products to customers each year.

STATE PROJECT MANAGER 2001 to 2006

SEWA (Self Employed Women Association),

Formulated project implementation guidelines.

Prepared and designed research methodology tools.

Developed and executed business plans and strategies including documentation.

Best Project Manager recognition

EDUCATION & LICENSE:

Bachelor of Arts in Language & Literature SAURASHTRA UNIVERSITY, Gujarat, India,

MN Health Department "ROSTER" License for Medical Interpretation.

Business Analysis Fundamentals and Essential Modeling skills & Techniques Certificate

Business Analysis Certification on progress.

TECHNOLOGY:

Highly proficient in EPIC, EMR System, MS Office Suite, internet medical research and Banking software such as

SVT, SVP and HOGAN

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