JANICE F. ANDAMA

#*** ****** ******, ***** ***** Village,

Catalunan Grande, Davao City

Cel.# (063)906-***-**** / Tel.#(082-*******

ac8hz1@r.postjobfree.com / Skype ID: jan.a33

EDUCATION:

MEDICAL TRANSCRIPTION FINISHING-MTC Academy Davao

(July 2009-Aug. 2009)

NCII (National Competency) Passer

COC (Certificate of Completion)

MEDICAL TRANSCRIPTION - MTC Academy-East Ave., Quezon City

(Dec. 11, 2004-Oct. 12, 2005)

Words per minute: 60

Knowledge:

Medical Terminologies (Derma, Hema, Ortho, Cardio, Pulmo, Urinary, Repro, Neuro, Endocrinology, Otolaryngology, Ophtha, Onco, OB-Gyne, Gastro, Urology)

Edit Transcribed Reports (Computation of LC/NP/QA)

Hands-on/Lab Training

MT Ethics/Proofreading and Professional Issues/Equipment

Rules in Punctuation, Format and Slang Terms

UNIVERSITY OF SANTO TOMAS-MANILA (1992-1996)

College of Architecture and Fine Arts

Bachelor of Fine Arts Major in Advertising

Member, UST Mountaineering Club

Member, UST Taekwondo Varsity Team

Member, ADPHOCUS (Advertising in Phocus)

Member, Scarlet (Filipino-Chinese Organization)

ST. PAUL COLLEGE OF PASIG (1988-1992)

High School Diploma

2nd Place Interschool Science Competition (La Salle Greenhills)

Member, Arts Club

EMPLOYMENT:

Independent Contractor (Medical, General and Legal Transcriptionist)

(January 2016 - Present)

Experienced, skilled and has the ability to transcribe medical, general/media audio and legal files. Proficient in researching, diverse in recognizing, interpreting and evaluating inconsistencies, discrepancies and inaccuracies in the transcription.

Provide services for both local and international clients.

Responsible in performing duties such as editing and proofreading transcribed files, while maintaining 98% to 99% accuracy.

Pacific Union Insurance Company, Makati City

Human Resources& Administration Manager (December 2014 – November 2015)

Oversees the operation of Human Resources and Administration to a number of functions within the organization, including hiring, training, monitoring certain policies, and even handling disputes.

In-charge of recruitment and helps ensure availability of viable candidates for vacancies. Defining job positions for recruitment and managing the interview process. Monitors the preparation and updating of job descriptions.

Responsible for the implementation and monitoring of human resources management systems in the area of compensation and benefits. Implements job evaluation system by updating classification structure and by ensuring the salary rates are within the appropriate ranges.

Monitors attendance of employees both head office and branches (Metro Manila and provinces).

Monitors and sends email to department heads and staff.

Records audio and prepares ManCom minutes of the meeting.

Prepares government reports (DOLE, SSS, PHILHEALTH, PAG-IBIG), Certificate of Employment, SSS certifications, and other reports requests.

Plans and administers company/staff recreational activities.

Ensures the implementation of administrative work activities related to general services, utility services, and procurement of office equipment, supplies, furniture and fixtures.

Coordinates and oversees the work of janitorial/messengerial and other Administration staff. Schedules and coordinates with janitors to ensure the maintenance of office cleanliness. Schedules and coordinates delivery requirements of different departments with the messengers.

Supervises quotations of different supplies from different suppliers.

Prepares application forms, certifications and payments of Licensed Agents for Insurance Commission’s licensure requirements.

Tech-Synergy Transcription Philippines, Eastwood, Q.C.

Junior QA/Independent Contractor/Admin. Asst. (April 2011 – March 2013)

Performs office-based medical transcription, converting physician’s voice dictations to written reports, files in voice recognition. Capable of editing transcribed documents over 800 lines per shift, obtaining and maintaining a 98% to above quality work.

Has the ability to understand all work types, specialties, accents. Has acute auditory and acoustical sensitivity with keen hand/eye coordination. Proficient in researching, diverse in recognizing, interpreting and evaluating inconsistencies, discrepancies and inaccuracies in medical dictation.

Adheres to HIPAA (Health Insurance Portability and Accountability) standards and regulations.

In-charge and responsible in administrative functions

ZipIT Solutions, Inc. - Davao City (Aug. 2009-February 2010)

-MT (Office/Independent Contractor)-

Handles all fields in Medical Transcription and skilled in transcribing different types of patient-care documents like SOAP Notes, History and Physical Reports, Discharge Summaries, Operative Reports, Consultation Letters, and Chart Notes. Performs office and home-based transcription both in the medical and general transcription (i.e. business reports, group interviews, seminars, lectures, board meetings and brainstorming sessions, documentaries, newsletters, Podcast transcriptions). Responsible in performing duties such as editing and proofreading transcribed files. Transcribing 97-98% accuracy.

AACT ScribeMasters, Inc., Davao City (June 2008-July 2009)

(business alliance with ACUSIS)

-Medical Transcriptionist 1-

Handle all fields in Medical Transcription and skilled in transcribing different types of patient-care documents like SOAP Notes, History and Physical Reports, Discharge Summaries, Operative Reports, Consultation Letters, and Chart Notes. Transcribing 98% accuracy.

iBIZ Outsource Technology, Inc., Quezon City (Feb. 2006- March 2007)

-Medical Transcriptionist 1-

Cover all areas in Medical Transcription and capable of transcribing operative reports, discharge summaries, patient history and examinations, physician letters and notes, rehabilitation, autopsy, and radiology reports. Transcribing capability of over 600-800 lines per shift with an accuracy of 96%.

Crescent Services Pty., Ltd.-CITIBANK, Makati City (Oct. 2004-April 2005)

-Phone Verifications Officer-

Responsible for outbound calls specifically handling credit investigations for Australian clients; building rapport and maintain satisfaction to every need, while confidentiality of verifying personal and financial information of clients are obtained.

NCO Group - RMH Teleservices Asia Pacific, Inc., Q.C. (Feb. 2004- Oct. 2004)

-Sales Representative/Call Center Agent-

Provides excellent customer service and is required to follow standard procedures on handling most frequent asked questions as quickly and effectively as possible.

Maintain strong professional relationship and show empathy at all times.

Obtain and retain customers by providing accurate and complete information of the products and services; and increase customers’ satisfaction and loyalty to ensure that they have the best experience in every contact, which maximizes it as sales opportunity.

Mega Pacific Insurance Corporation, Makati City (Oct. 1999-Aug. 2003)

-HR Officer-in-Charge (April 2001-Aug.2003)

-Executive Assistant/Administrative Assistant-Office of the Chairman/President-

(Oct. 1999-April 2001)

Provides effective program of personnel services consistent with sound management and tailored to meet the needs of each department/operating unit.

Corresponds in monitoring daily and monthly attendance reports. Performs policy in safeguarding company’s personnel in different sphere of duty. Administers, directs and coordinates staff functions necessary for the efficient operation of the company.

Monitors and updates salary and job description; prepares government reports (DOLE, SSS, PAG-IBIG, PHILHEALTH), Certificate of Employment. Writes and designs memos, certificates, invitations, and other tasks in accordance to the management’s requirements.

Authorized signatory for Bail Bonds.

Records and logs all incoming and outgoing documents and other conformities designated to all departments; answers all incoming calls; monitors production and collection reports of branches; records daily and monthly attendance reports; and handles personal transactions or accounts of the Chairman/President.

ICC Bayan Telecommunications Co., Q.C. (Oct. 1996-1998)

-Customer Service Representative-

Indulge in alleviating customers’ needs such as: inquiries, complaints, and other concerns, which adhere to maintain excellent customer service; executes task in taking action all daily, weekly, and monthly reports; and allocates all purchases of Bayan Caller ID collections.

TRAININGS ATTENDED:

ACUSIS – Medical Transcription Training (Sept. 2009-Feb.2010)

English Language Foundation (NCO Group, Feb. 2004 – Oct. 2004)

SEMINARS ATTENDED:

The Essentials of HR and Labor Law

Company Policy: Elements of Administrative Investigation and Progressive Discipline

-Ariva Academy, SGV Hall of AIM Conference Center, Makati

1st National labor Service and Workers Cooperative Cluster Congress

-Puerto Princesa, Palawan

3rd Employee Fringe and Welfare Benefits

Latest Updates and hours role in Compliance of DOLE, SSS, PhilHealth and

Pag-ibig Requirements

-Ariva Academy, SGV Hall of AIM Conference Center, Makati City

GETTING READY FOR… THE BIG ONE Promoting earthquake Preparedness

In coordination with MMDA and PIRA, Inc.

-Insurance Institute for Asia and the Pacific (IIAP), Ayala Average., Makati City

SKILLS& STRENGTHS:

Proficient in Microsoft Word, Excel, Outlook & Calendar, Gmail, PowerPoint, Google Chrome, Mozilla Firefox and Internet Explorer. Excellent in oral and written English and Filipino. Ability to manage multiple tasks in a pressured environment, competent, efficient, and has the drive to be a hardworking individual.

PERSONAL INFORMATION:

43 years of age, single, Filipino and born in Davao City.

PERSONAL REFERENCES:

Available upon request.

Contact this candidate