Jelena Mudrovcic

** ***** **** ***** ** L*A *K*

Phone: 647-***-**** Email: ac8hxv@r.postjobfree.com

Customer Account Coordinator, Billing Clerk & Inside Sales Rep Qualifications:

15+ years of experience in Customer Account managing, Billing & Inside Sales Administrative Technician Diploma, Accounting ACC106 Level 1, CSR certificate Microsoft Excel, Microsoft Word, Microsoft PowerPoint Integral member of team to generate sales increase and revenues to meet and exceed company objectives

Customer account management with positive relationships with customer to exceed account targets

Assertive CSR/Billing professional with proven ability to execute programs using limited resources

Problem solving, decision making, multitasking, fast learner, good communication skills Experience

08/28/14 – 10/20/18 Pactiv Canada Inc Richmond Hill On Customer Account Coordinator

Working on SAP – ERP PTP System

Managing various accounts as Costco, Tim Hortons, Sysco, Bunzl on daily basis Processing electronically sent orders, provided accurate information of in stock items In touch with PIC team to assure correct inventory forecasting Investigating complaints, and managing various team projects Training new employees, taking initiative in building strong Team group 05/10/09 – 05/21/14 Progressive Waste Solutions Vaughan On Customer Account Coordinator/ Billing

Working on Trax System

Maintained existing customer accounts, processed orders via EDI, email and phone Issued invoices and monthly statements, prepared weekly sales reports Submitted invoices by electronic data interchange, tracked and investigated discrepancies

Educated customers about terminology, features and benefits of products Provided complete customer care opening new accounts, and providing quotes for service

02/18/08 – 01/19/09 Paperlynx (Coast Paper) Vaughan On Inside Sales Representative

Answered customer inquiries and provided details information based on new products Solved problems and promoted customer satisfaction Explained product cost to clients and processed electronic and verbally placed orders Attended monthly seminars and training

Balanced tasks and met report deadlines

01/11/93 – 02/10/08 Metro Canada Logistics Vaughan On Customer Account Coordinator/ Billing

Working on SAP – ERP PTP System

Managed various accounts as Toronto Star, Toronto Sun, Globe & Mail Managed office documentation and provided complete customer care Created and processed new accounts, issued monthly statements, invoices and credits Trained new employees and assisted manager with special projects Education & Training

Accounting ACC106 Level 1 Certificate Seneca College Business Administrative Assistant Diploma Croatia

CSR Certificate Peak Performance

Coast College of Paper Certificate Coast College

Microsoft Excel Certificate Trios College

Microsoft PowerPoint Certificate Trios College

Travel and Tourism Diploma

References Available Upon Request

Contact this candidate