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Mental Health Manager

Dallas, Texas, United States
February 14, 2019

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Terrance A. Carroll

*** **** ******

Gainesville, TX 76240


Objective: Seeking a challenging career that will permit me to utilize my advanced education, skills, and leadership.


Embedded knowledge in federal, state and local policies related to educational programs and services.

Proficient in juvenile correction programs and the organizational structure of juvenile correctional institutions.

Demonstrates an ability to inspire and motivate others.

Demonstrates an ability to evaluate and develop personnel programs.

Demonstrates an understanding of both verbal and written communication.

Demonstrates and ability to develop appropriate staff training related to juvenile needs.

Demonstrates an ability to maintain working relationships with education team members, division staff and external parties.

Proficient in current juvenile sex offender treatment theory and practice.

Knowledgeable in gang intelligence in regards to activity in the region.

Proficient in conducting employee investigations.

Proficient in effective quality assurance of employee caseloads.

Professional Experience

Gainesville State School 2016-2019


Job Description: In charge of the daily operations of school. Performs highly complex (senior-level) work as a shift team leader for assigned dorms, which involves leading, directing, overseeing, coaching, and training assigned JCO I – IV employees and monitoring their duties in the responsible direct supervision and care of youth and in the maintenance of a secure and safe residential facility. Properly facilitates youth rehabilitation; ensures facility cleanliness, sanitation, and youth hygiene; monitors compliance with applicable policies and procedures and completes required reports. Assists the JCO Supervisor with staff development, scheduling, on-the-job training and performance evaluations for JCO staff.

Cedar Crest Hospital 2013-2016

Intake Specialist

Mental Health Associate

Job Description: Promoted to Intake Specialist from Mental Health Associate. Duties include talking directly Patients and their families to determine Medical History, Mental, Physical needs and special requirements. Care for individuals with mental or emotional conditions or disabilities, following the instructions of physicians or other health practitioners. Monitor patients' physical and emotional well-being and report to medical staff. May participate in Rehabilitation and treatment programs, help with personal hygiene, and administer oral or inject-able medications.

Bright Future Child Placing Agency 2012-2016

Case Manager Specialist/$33,488.00

Provide child placement services including monitoring, assessing the child's needs, providing transportation, writing reports and summaries, testifying in court and coordination services.

Bell County Juvenile Probation Services 2011-2012

Program Coordinator/$43,000.00

Responsible for implementation and continuation of various prevention, diversion and therapeutic programs within the Department/Facility. Responsible for case management, classes and special activities for juveniles and their families. Also responsible for booking youth that are brought to the Detention Facility during regular business hours.

Bell County Juvenile Probation Services 2010-2012

Assistant Program Administrator/Liaison/Administrative Investigator/$40,000.00

Performed advanced managerial work, providing direction, guidance, and leadership to agency staff as well as teachers. Oversaw all educational strategies related to instruction, worked under minimal supervision, and had extensive latitude in regards to the use of initiative and independent judgment. Also investigated field officers and conducted quality assurance to ensure the caseloads of field officers were in the proper order.

Selected Achievements

Rapid professional advancement to a supervisory role.

Opportunity to exhibit organizational knowledge through providing investigational services

Bell County Juvenile Probation Services 2009-2010

Case Manager (Juvenile Justice Alternative Education Program)/$36,000.00

Taught life skills courses, organized parent/teacher conferences, identified juveniles engaged in gang activities and managed a case load of 45 juveniles

Selected Achievements

Able to see juvenile’s progress and personal successes through their enrollment in the Juvenile Justice Alternative Education Program.

Helped students improve Social Skills, moral reasoning and anger management through continuous coaching and mentoring classes provided during youth stay while in JJAEP.

Bell County Juvenile Probation Services 2007-2009

Juvenile Probation Officer/Sex Offender Officer/$29000.00

Managed the case load with an average of 30-40 kids. Conducted home visits, school visits, counseling juveniles, completed drug and alcohol classes, and worked with juveniles in incarcerated setting. Also worked with gang intelligence and worked with several local agencies in regards to gangs. Testified in court proceedings as necessary.

Selected Achievements

In charge of approximately 80 probationers between detention and the Juvenile Justice Alternative Education Program.

In charge of at least 26 sex offenders during one period.

In charge of at least 20 probationers of the intensive supervision program, including house arrest.

Demonstrated an understanding in the satellite tracking monitors.

Demonstrated the ability to manage the highest caseload in the field of 60 probationers.


M.S. in Public Safety, Capella University, June 2012

B.S. in Professional Studies, University Mary Harding Baylor, December 2006

Certificate: Juvenile Justice Probation Officer, Texas Department of Juvenile Justice October 2007

Certificate: Juvenile Justice Detention Officer, Texas Department of Juvenile Justice October 2007

Professional Affiliations

National Blacks in Criminal Justice (NBCJ)

Boy Scouts of America (SMA)


Amanda Taylor

Intake Director Cedar Crest

3500 Interstate 35 Frontage Rd,

Belton TX. 76513

Office: 254-***-****

Cell: 254-***-****

Sheila R. Bell, Psy.D.


200 West Highway 6, Suite 210

Waco, Texas 76712

Office: 254-***-****

Cell: 254-***-****

Allyce (Ally) Torres, MSSW

Treatment Director

Bright Future CPA

cell phone: 361-***-****

Jason Curry


Gainesville State School 1379 FM 678.

Gainesville, Texas 76240

School: 940-***-****

Cell: 903-***-****

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