Tonya Spivey

Durham, North Carolina ac8hwh@r.postjobfree.com 919-***-****

Human Resources Director

Seasoned, highly accomplished enterprise HR leader with 20+ years’ success serving as HR strategist and consultative business partner; proven record of creating and implementing best-practice recruiting, training, mentoring, leadership development, and succession programs to promote and foster organization’s human capital. Adept in HR program development and business alignment, seamlessly partnering with cross-functional business units to enable growth and development. Excel in designing HR and organizational development solutions to meet short- and long-range business objectives.

Core Competencies:

Enterprise HR Strategies

Employee Engagement

Organizational Restructuring

Talent Management

Succession Planning

Employment / Labor Laws

Recruiting / Staffing Initiatives

Performance Management

Mergers & Acquisitions (M&A)

Compensation & Benefits

Training & Development

Culture Transformation

Complex Stakeholder Relations

Diversity & Inclusion

Team Building & Leadership

Professional Experience

Charter Communications (formerly Time Warner Cable), Morrisville, North Carolina

Human Resources Director, 8/2014 to 1/2019

Advanced through progressively responsible HR management and senior management roles, to deliver best-practice HR services, first for 2.5K employees of the Eastern North Carolina Market—then for 1.2K employees of Customer Care and Sales Centers following ’16 merger with Charter.

Directed HR management and generalist team of 7 in all aspects of HR operations, including recruiting and staffing, on-boarding / orientation, talent management, employee engagement, training and development, leadership development, performance management, and organizational development. Seamlessly implemented new core performance management and leadership development programs developed by Center of Excellence, substantially increasing organizational effectiveness.

Key Contributions:

Instrumental in transforming corporate culture and fostering employee engagement through senior management consulting and advising; slashed sales organization turnover rate from 120% to 70% over 2 years.

Achieved hiring and staffing targets at 90% of budget.

Pioneered focus groups to identify employee concerns, partnering with business leadership teams to develop and implement innovative action plans fostering employee satisfaction and productivity.

Leveraged DiSC Workplace & Management credential to co-facilitate leadership development training and succession planning initiatives with VP of Sales; created talent planning model to facilitate succession planning discussions and foster agent promotion into management positions.

Played key role in ensuring talent retention and revamping corporate organizational structure following merger and acquisition (M&A).

Introduced Corporate Citizen Program to foster increased employee engagement.

Charter Communications (formerly Time Warner Cable), Morrisville, North Carolina

Senior Human Resource Manager, 2/2009 to 8/2014

Earned promotion into senior-level role HR management role for enterprise-wide, national sales organization of 1.8K employees; held concurrent role as second-in-charge for HR functions supporting the Eastern North Carolina market of 2.5K employees. Served as consultative business partner for diverse functional leaders; advised on corporate restructuring initiatives impacting 1K+ regional employees. Managed confidential and sensitive employee investigations, delivering findings and recommendations to HR leadership team and general counsel.

Key Contributions:

Selected as HR Lead for Department of Labor investigation, collaborating with inside / outside counsel to defend against wage and hour claims—saved $100K in penalty fines and employee payments.

Chosen to serve as “HR Voice” and functional representative on corporate forums, conference calls, councils, and project committees of the Carolina Region.

Played integral role in development of automated corrective action solution for managing performance appraisal and disciplinary documents.

Charter Communications (formerly Time Warner Cable), Morrisville, North Carolina

Human Resources Manager, 6/2005 to 2/2009

Led diverse HR functions, programs, projects, and initiatives in alignment with short- and long-range business objectives. Trained, mentored, and advised leadership teams in management and team building best practices, employment law, and HR policies / procedures.

Key Contributions:

Flawlessly handled complex employee / labor relations issues, partnering with cross-functional management teams; resolved labor relations concerns to sustain union-free workplace.

Northrop Grumman Corporation, Raleigh, North Carolina

Human Resource Staffing Coordinator, 6/2004 to 6/2005

Engaged in temporary contract to support high-caliber recruiting and build qualified candidate pipeline.

Spearheaded end-to-end new hire processes, including on-boarding and orientation training programs; orchestrated new hire paperwork across hiring approvals, pre-employment requirements, and security clearance packages, to facilitate placement within 15 days of position requisition. Managed employee recognition program. Authored monthly newsletter.

Additional Experience:

HR Manager, 1997 to 2004 OnSphere Corp. (formerly DB Basics, Inc.), Raleigh, North Carolina

Education and Credentials

Master Science in Mental Health Counseling, Expected 2021 Capella University

Bachelor of Science in Psychology, 2015 University of Phoenix; 3.91 GPA

Professional Certification: DiSC Workplace & Management Certified

Professional Associations: Society for Human Resource Management (SHRM) Raleigh-Wake Human Resources Management Association Women in Cable Telecommunications (WICT) National Association for Multi-Ethnicity in Communications (NAMIC) Black Business Entrepreneur Network (BBEN) – Advisor

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