Customer Service Data Entry

KAREN BAZANKURS

***-**** ****** ***. ***** York, Ontario M3M 1H6/416-***-****/ **************@*****.***

CAREER OBJECTIVE

To secure a responsible and a challenging position as Administrative Support where my experience, knowledge and skills will be utilized to contribute to the success of your organization, while further enhancing my experience.

SUMMARY OF QUALIFICATIONS

-Over 10 years’ experience in administrative support, customer service and reception backup.

-Team player interested in achieving all departmental goals.

-Self-motivated, hardworking, responsible, reliable, punctual, resourceful, loyal and enthusiastic.

-Excellent communication – verbal and written-organizational and interpersonal skills.

-Able to handle various assignments within a fast-paced environment, while continuously meeting tight deadlines.

-Analytical thinker, with great problem-solving and decision-making abilities and a great level of orientation.

-Remarkable ability serving people of diverse socio-economic, cultural and ethnic backgrounds.

-Proficient in MS Word, MS Excel, MS Outlook, with 80 wpm typing ability.

-Assisted other departments when necessary, Payroll, TTC, Accounts Receivable/Payable.

EMPLOYMENT EXPERIENCE

Supervisor-Administration/Customer Service

Royal Taxi Incorporated, North York, ON 2006-2018

-Performed customer service and cashier functions for all drivers.

-Received payment in cash, debit and credit cards with ease and accuracy.

-Demonstrated polite and courteous behaviour with business clients and co-workers.

-Prepared clients’ billing statements on a bi-monthly basis accurately and on time (Some statements were done manually).

-Numerical sorting and filing of taxi chits.

-Responsible for training new hired employees.

-Running and extracting various reports from downloads.

-Investigated customer statements and credit card discrepancies and issued credits/refunds where applicable.

-Added new customer accounts for billing.

Inventory Supervisor/Accounts Payable

The Kara Group (Chain of Jewellery Stores) North York, ON 1997-2005

-Data entry of transfers, receiving, defectives, adjustments and item maintenance for 25 store locations.

-Oversee all costing and retailing.

-Supervision of inventory department and 6 employees.

-Assisting the Controller with inventory variances for 25 stores.

-Responsible for monthly inventory counts.

-Oversee all ticketing of merchandise.

-Accounts Payable – matching invoices to customer statements and preparing cheques for payment.

EDUCATION

Medical Secretarial Program

Mohawk College (Hamilton, Ontario)

References available upon request

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