Frank Mann Seeking A New Challenge *** nirth roskear roa tr14 8pp 078**-******; ac8hvu@r.postjobfree.com

Profile

Open to Ideas on Opportunities

Achievement driven, highly competent and reliable individual with a strong work ethic and a wealth of experience gained in many industries and at different levels. Customer focused, trustworthy and friendly person with a proven background working effectively independently and as part of a team. Proficient communicator and people person with an exceptional range of skills underpinned by a flair for sales, insurance, debt recovery, and estate agency roles. Confident and dependable person with a “can do” attitude to all tasks, duties and challenges. Offering an extensive range of personal, business and customer skills. Available immediately.

Overview

•Happy to consider all types of employment in sales, or any office type positions in the field of insurance, or within debt recovery

•A good mixer with highly polished interpersonal skills and a proven track record of managing time and achieving set targets

•Successful protection expert with wide marketing experience in large insurance companies promoting products and services

•Excellent network of clients and contacts gained over the years within the estate agency and debt collecting industries

•Logical problem solver and great listener that uses logic, fact/evidence to convey, simplify and articulate sources of information

Skills Summary

•Customer Service

•Generating Reports

•IT & Systems Literate

•Client Management

•Excellent Communicator

•Strong Negotiator

•Record Keeping

•Sales Procedures

•Delivering Presentations

•Door to Door Canvassing

•Business Administration

•Selling Techniques

•Resolving Disputes

•Producing Statistics

•Problem Solving

Career History

Right2 Improve Mar 2017 - Present

Sales

•Responsible for selling a central heating management system (which manages central heating for comfort/savings)

•Visiting people in their homes and performing an assessment on their central heating, oil and gas to check functionality

•Overcoming objections and simplifying terminology by explaining the features and benefits of the new systems

•Negotiating payment terms and offering incentives, promotions and discounts to incentivize customers to proceed

Anglian Home Improvements Oct 2016 - Mar 2017

Self Employed

•Meeting people and canvassing for leads by introducing products based around home amendments/improvements

•Tasked with generating leads by liaising with prospects and gathering information that can be used to follow-up

•Responded to questions/objections and probed to measure interest then scheduled call backs for colleagues

•Consistently provided exceptional levels of service to enhance the experience and journey for each customer

Budget Home Improvements Feb 2011 - Oct 2016

Self Employed

•Accountable for approaching customers in their homes and driving door to door sales promotions for home improvements

•Canvassed the public for doors, windows, conservatories and other home improvements and quoted prices aligned to needs

•Built customer rapport and worked towards set metrics by identifying unique customer requirements and reasons to buy

•Engaged with customers by finding their hot buttons and utilised special offers to create the sense of sales urgency

Chase Solutions Apr 2015 - Oct 2016

Self Employed - Debt Recovery (Part Time)

•Attended homes about bank and TV licence debt to arrange payments and determine what was affordable

•Secured the highest possible on the spot payments against arrears and tactfully explained the financial options available

•Collected payments from customers and completed administration for outstanding balances and dealt with disputes

•Listened patiently to understand customer circumstances and identified the most affordable repayment plan available

•Contacted customers by telephone to discuss outstanding debt with a focus on agreeing/setting up a payment plan

•Negotiated to maximise business revenue and took ownership for any complaints through to a successful conclusion

•Followed strict industry policies by always protecting customer data and sensitive information/material and details

•Initiated legal proceedings against those unable to clear outstanding debts and gave receipts for cleared funds received

Frank Mann Seeking A New Challenge

2 Tresawls Road, Truro, TR1 3LF; 078**-******; ac8hvu@r.postjobfree.com

Career History Cont….

CSL, Debt Recovery (Part Time), Self Employed Jul 2011 - Present

Akinika, Debt Recovery - TV Licence Payments (Part Time), Self Employed Mar 2010 - Mar 2015

Robinson Way, Debt Recovery - Banks (Part Time), Self Employed Jul 2012 - Jul 2014

James Harcourt, Door to Door Sale Promotions Home Improvements, Self Employed Oct 2008 - Jan 2011

York Gate Advertising, Direct Sales, Magazine Advertising, Self Employed Jan 2008 - Sep 2008

Switch 2 Apr 2004 - Jan 2008

Self Employed

•Exceeded targets for setting up life and critical illness insurance and mortgages by visiting people in their own homes

•Completed administration and searched the market for rates by identifying customer needs and requirements

Estate Agent Jan 2007 - Jul 2011

(Part Time)

•Organised viewings for clients to tour houses and managed the process of client bidding and vendor negotiations

•Dealt with property queries and set up viewings for house sales from the beginning through to finish and exchange

•Liaised with landlords over terms/clauses and performed market appraisals to generate new business & boost profitability

•Responsible for interacting with clients to develop sales and maintaining a client register of information for budgets

•Oversaw all elements of valuations and client instructions for the selling of new properties in client preferred areas

Cash Flow Services, (Part Time), Debt Collection Agency Jul 2005 - Jun 2010

Route 2 Solutions, Mortgages & Protection Sep 2004 - Apr 2005

Royal London Insurance, Family Unit Insurances Mar 2004 - Sep 2004

American Life, Mortgages & Protection Oct 2003 - Feb 2004

Kleeneze, Door to Door (Part Time), Sales Consultant May 2003 - Feb 2004

Self Employed, Sandwich Business from Home Mar 1998 - Jun 1999

Shaw’s Confectionery, Sugar Boiler, Produced Boiled Sweets Mar 1998 - Sep 2003

O’Hara’s Bakeries, Baker & Charge Hand Feb 1991 - Mar 1998

Home Bakery, Baker Jun 1977 - Feb 1991

Qualifications & Training

College of Business Studies, 1978 - 1982

Mountcollyer Secondary School, 1972 - 1977

English Language Grade 4, French Grade 5, Geography Grade 2, Mathematics Grade 3

Physics Grade 2, Woodwork Grade 4, City & Guilds Baking Part 1 & 2

Hobbies & Interests

Motorbikes, Gardening, Family Man, Collecting Old Radio’s

References

AVAILABLE ON REQUEST

Contact this candidate