***** **** ** * ******** WA ***** • PHONE 206-***-****

ac8hve@r.postjobfree.com

JASON F. CUVREAU

OBJECTIVE

To obtain a position where I can increase my personal growth and development while utilizing my existing experience, skills and work ethic to make a positive impact.

SUMMARY OF QUALIFICATIONS

Excellent customer service skills

13+ years of I.T. related experience

Extensive knowledge of computer, mobile, and V.C. devices

Networking, server support, data management and recovery

Management experience including employee training in both retail and corporate environments

WORK EXPERIENCE

11/’16 – 12/’18 Facebook (Milestone/Pro unlimited) Seattle, WA

IT support analyst/ AR-VR ITFS

IT support for Windows, Mac, Linux, Android, IOS devices and peripherals via desk side, walk up and remotely. Image, deploy, and manage assets, consumable products and prototype devices. Office365, Photoshop, Google Suite, CAD, DUO, MDM and active directory administrative management. Provided technical and non-technical support for operations, engineering, graphic artist, E.H.S., facilities, security, infrastructure, Q.A. and U.R teams.

12/’15 – 11/’16 ARC Document solutions Seattle, WA

IT support specialist/ Integration technician

Onsite, remote, phone and email support for computers, servers, and networks using MFP, plotters, print controllers, and small format printers. Color management and calibrations. Installation, training and support for print queues, drivers, consumables, print cost recovery and management software.

04/’14 – 12/’15 PC FIX Seattle, WA

Computer technician/ Store manager

Computer, server, network and mobile services for small to medium businesses. Service retail customers in store, onsite, and via remote access software. Product research, ordering and logistics for multiple stores. Employee training, customer service and sales.

06/’12 – 4/’14 Sony Consumer Electronics Seattle, WA

Computer technician/ Premium service expert

Computer and consumer electronics diagnostics, repair, processing and logistics. Assist employees and customers with technical issues, questions, and sales. Policy and sales training for repair, warranty, installation services, products and internal tools for employees.

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