Customer Service Nursing
Resume:
Robert Eskola
Customer Service Agent
Herington,KS 67449
*************@*****.***
I am a very personable, thorough and organized individual. I strive to treat others with
respect and dignity. Because I see worth in others, I easily build a good rapport with a
diverse range of individuals. I have proved to be outstanding in customer service.
Professional references would describe me as professional, driven and internally
motivated to achieve all goals. They further describe me as caring, compassionate and
empathetic. As a veteran of the United States Air Force, I am disciplined, focused,
detail oriented, possess excellent time management skills, and am driven to succeed.
My passion is to advocate for others and help them become all that they dream to be.
Work Experience
Customer Service Agent
CONCENTRIX
July 2018-Present
Providing excellent customer service to all our customers. Worked on Apple and Intuit accounts.
Currently working the Intuit Turbotax account. Ensuring customer satisfaction via telephone, email,
chat or text messaging. Effective listening and communication to understand the customer’s needs.
Customer Service Agent
CONVERGYS - Cincinnati, OH
October 2017 to December 2017
Worked on the Harry and David campaign for the holiday season (seasonal). I was responsible for
providing effective customer service for all customers by using knowledge of company products and
services. I interacted with customers to provide information in response to questions, concerns and
complaints and to help them place orders. By listening effectively, and communicating in a clear and
friendly way, I was able to provide a positive customer experience.
Auditor/Scheduler
SCHRYVER MEDICAL - Euless, TX
January 2016 to August 2017
As lead auditor, I planned, scheduled, and conducted quality audits for nursing facilities. I identified,
documented, and distributed audit observations and issued audit reports. I reviewed corrective plans
of action with the Directors' of Nursing, and further tracked the corrective actions. I addressed the
issues and concerns with the facility administration via telephone, email, or face to face when needed.
I provided timely written reports of quality/regulatory compliance status and startup audits for new
facilities. I provided training to nurses for meeting compliance requirements and to newly hired
auditors.
Auditor
METROSTAT DIAGNOSTIC IMAGING - Garland, TX
May 2010 to December 2015
As lead auditor, I conducted quality audits for nursing facilities. I identified, documented, and
distributed audit observations and issued audit reports. I reviewed corrective plans of action with the
Directors' of Nursing, and further tracked the corrective actions. I addressed the issues and concerns
with the facility administration via telephone, email, or face to face when needed. I provided timely
written reports of quality/regulatory compliance status and startup audits for new facilities. I provided
training to nurses for meeting compliance requirements and to newly hired auditors.
Auditor
PROLAB INC - Fort Worth, TX
April 2009 to May 2010
As an auditor, I conducted quality audits for nursing facilities. I identified, documented, and distributed
audit observations and issued audit reports. I reviewed corrective plans of action with the Directors'
of Nursing, and further tracked the corrective actions. I addressed the issues and concerns with the
facility administration via telephone, email, or face to face when needed. I provided timely written
reports of quality/regulatory compliance status and startup audits for new facilities. I provided training
to nurses for meeting compliance requirements and to newly hired auditors.
Education
The Phlebotomy Training Center - Pittsburgh, PA
Associate of Arts in Accounting
Liberty University - Lynchburg, VA
Skills
Excel (Less than 1 year), Excellent customer service skills (10 years), Microsoft Office (More
than 1 year), MS OFFICE (More than 1 year).
Certifications/Licenses
General Lines Agent-Life,Accident,Health,HMO
October 2017 to May 2019
General Lines Insurance Agent-Life,Accident,Health,HMO
Additional Information
SKILLS
*Excellent oral and written communication skills
*Excellent time management skills
*Ability to organize and manage multiple tasks and priorities
*Excellent customer service skills -diplomatic and tactful ---active listener
*Proficient with Microsoft Office, Excel, and various other programs
*Tech savvy and computer knowledgeable (Advanced)
Contact this candidate