Robert Eskola

Customer Service Agent

Herington,KS 67449

ac8hux@r.postjobfree.com

785-***-****

I am a very personable, thorough and organized individual. I strive to treat others with

respect and dignity. Because I see worth in others, I easily build a good rapport with a

diverse range of individuals. I have proved to be outstanding in customer service.

Professional references would describe me as professional, driven and internally

motivated to achieve all goals. They further describe me as caring, compassionate and

empathetic. As a veteran of the United States Air Force, I am disciplined, focused,

detail oriented, possess excellent time management skills, and am driven to succeed.

My passion is to advocate for others and help them become all that they dream to be.

Work Experience

Customer Service Agent

CONCENTRIX

July 2018-Present

Providing excellent customer service to all our customers. Worked on Apple and Intuit accounts.

Currently working the Intuit Turbotax account. Ensuring customer satisfaction via telephone, email,

chat or text messaging. Effective listening and communication to understand the customer’s needs.

Customer Service Agent

CONVERGYS - Cincinnati, OH

October 2017 to December 2017

Worked on the Harry and David campaign for the holiday season (seasonal). I was responsible for

providing effective customer service for all customers by using knowledge of company products and

services. I interacted with customers to provide information in response to questions, concerns and

complaints and to help them place orders. By listening effectively, and communicating in a clear and

friendly way, I was able to provide a positive customer experience.

Auditor/Scheduler

SCHRYVER MEDICAL - Euless, TX

January 2016 to August 2017

As lead auditor, I planned, scheduled, and conducted quality audits for nursing facilities. I identified,

documented, and distributed audit observations and issued audit reports. I reviewed corrective plans

of action with the Directors' of Nursing, and further tracked the corrective actions. I addressed the

issues and concerns with the facility administration via telephone, email, or face to face when needed.

I provided timely written reports of quality/regulatory compliance status and startup audits for new

facilities. I provided training to nurses for meeting compliance requirements and to newly hired

auditors.

Auditor

METROSTAT DIAGNOSTIC IMAGING - Garland, TX

May 2010 to December 2015

As lead auditor, I conducted quality audits for nursing facilities. I identified, documented, and

distributed audit observations and issued audit reports. I reviewed corrective plans of action with the

Directors' of Nursing, and further tracked the corrective actions. I addressed the issues and concerns

with the facility administration via telephone, email, or face to face when needed. I provided timely

written reports of quality/regulatory compliance status and startup audits for new facilities. I provided

training to nurses for meeting compliance requirements and to newly hired auditors.

Auditor

PROLAB INC - Fort Worth, TX

April 2009 to May 2010

As an auditor, I conducted quality audits for nursing facilities. I identified, documented, and distributed

audit observations and issued audit reports. I reviewed corrective plans of action with the Directors'

of Nursing, and further tracked the corrective actions. I addressed the issues and concerns with the

facility administration via telephone, email, or face to face when needed. I provided timely written

reports of quality/regulatory compliance status and startup audits for new facilities. I provided training

to nurses for meeting compliance requirements and to newly hired auditors.

Education

The Phlebotomy Training Center - Pittsburgh, PA

Associate of Arts in Accounting

Liberty University - Lynchburg, VA

Skills

Excel (Less than 1 year), Excellent customer service skills (10 years), Microsoft Office (More

than 1 year), MS OFFICE (More than 1 year).

Certifications/Licenses

General Lines Agent-Life,Accident,Health,HMO

October 2017 to May 2019

General Lines Insurance Agent-Life,Accident,Health,HMO

Additional Information

SKILLS

*Excellent oral and written communication skills

*Excellent time management skills

*Ability to organize and manage multiple tasks and priorities

*Excellent customer service skills -diplomatic and tactful ---active listener

*Proficient with Microsoft Office, Excel, and various other programs

*Tech savvy and computer knowledgeable (Advanced)

Contact this candidate