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Project Manager Customer Service

Columbus, Ohio, United States
February 14, 2019

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Thomas Garber

Centerburg, OH ***** 614-***-****

Project Manager

Construction Team Leadership Communications

Multifaceted Construction Project Manager with 15+ years of experience in related roles involving new construction, renovations, and remodels. Known for strong interpersonal and organization skills with a forward-thinking attitude and a history of producing quantifiable results. Excellent track record of quality and customer satisfaction on projects of all sizes and scope. Familiar with Microsoft Windows software, including MS Word / Excel and other business programs.

Operations Management

Budgeting & Forecasting

Contract Preparation / Negotiation

Logistics Management

Strategic Planning & Analysis

Site Development & Scheduling

Workforce Management

Staff Recruitment & Retention

Training & Mentorship


HILLSIDE DRIVE, LLC, Centerburg, OH 2015-Present

Self-Employed General Contractor

Oversee all day-to-day operations and activities. Jumpstart project management and development on various construction projects. Completed various design, build, and renovation / remodel projects thus far.

MULBERRY DESIGN BUILD, Columbus, OH 2/2016-2017

Senior Project Manager

Direct and manage field construction on projects of all sizes. Report directly to company and project investors as necessary. Facilitate project-specific budgeting, scheduling, and long-term productivity. Jumpstart staff performance by delivering proactive leadership in project mobilization (equipment, layout, setup, temporary power, etc) as well as staff supervision, selection, training, and termination. Provide conflict resolution as necessary.

Serve as dedicated labor relations liaison, ultimately strengthening communications and ensuring regulatory compliance with all standards, agreements, and laws. Organize all subcontractors / project management duties.

Lead directives in quality control, environmental protection, and personnel safety, including the company's substance abuse policy. Prepare timesheets / invoices, verify labor / purchase orders / packing slips.

Communicate with all involved parties, including owners, clientele, consultants, and public figureheads, to foster positive relations and ensure service continuity.

VISION DEVELOPMENT, Columbus, OH 10/2006-2/2016

Project Manager

Spearheaded construction management, site development, service continuity, and customer service. Reported directly to owner / individual developers to ensure progress. Served as key point-of-contact for transferring information among architects, engineers, subcontractors, and vendors. Utilized computer software to maintain records, schedules, and costs.

Engaged and contract negotiations, budget forecasting, and cost control to support operations in all levels of construction. Reviewed blueprints and obtained necessary permits / inspections from city officials.

Delivered solutions in alignment with customer requirements / expectations and often below forecasting costs, ultimately benefitting the customer as well as the community-at-large.

Support sales teammates by transferring knowledge and ensuring exceptional product quality, thereby bolstering customer service and satisfaction across the board.

Previous experience includes Superintendent with Dominion Homes, Superintendent with L.W. Associates, Owner and Project Manager with Catena Construction, and Owner with Jumping Jacks


Business Studies, Franklin University / Columbus State University

Communications Studies, Ohio University

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