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Customer Service Back Office

Location:
Spanish Town, Saint Catherine Parish, Jamaica
Posted:
February 14, 2019

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Resume:

KEVIN ROBINSON

*** ** ******* ********, **.catherine

ac8hu6@r.postjobfree.com

876-***-****

SUMMARY OF QUALIFICATIONS

Ten years working experience

Excellent interpersonal and professional skills with clients and management.

Extremely focused and determined

Excellent oral and written communication skills

Work effectively on own initiative

Knowledge and experience in paper production

EDUCATION

Bachelor of Science in Information Technology

University of the Caribbean; Worthington campus

May 2009-2012(Pending)

Associates of Science in Management Information System

University of the Caribbean; Worthington campus

September 2006-April 2009

High School Diploma

Kingston College High School; 2A North Street, Kingston

September 1992-1998

PROFESSIONAL EXPERIENCE

Advantage Communication Inc. 2016-Present

Customer Service Rep

Troubleshoot Landline and STBs

Create and modify customer’s account

West Indies Home Construction Ltd.

Landscaping (PROJECT BERMONDE). 2015-2016

E-Services Group 2006-2009

Back Office

Customer Service Rep.

Create and update customer’s accounts

Provide quality customer service

Clients Interaction Center 2006

Customer Service Rep.

Create and update customer’s accounts

Provide quality customer service

Touchpoint Center International; 2A Oxford Rd 2003-2005

Provide effective and efficient customer service

Troubleshooting for technical phone issues

West Indies Paper Product; 6E Ashenheim Rd 1999-2003

Operate machine for paper production

Worked closely with team and management to achieve objectives



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