LORETTA R. MONROE

**** ******* ******, ****** *****, MD 20748

Cell- 202-***-****

ac8htj@r.postjobfree.com

CAREER OBJECTIVE

In pursuit of a challenging and detailed oriented position with the opportunity of growth and personal excellence in a professional environment

SUMMARY OF QUALIFICATIONS

Have experience in Customer Service environment. Extremely well organized and able to provide, implement activities and meet demanding needs and deadlines. Confident and decisive under pressure and/or adverse conditions. Demonstrated the ability to work as a member of a team, as well as independently. Self motivated, dependable, punctual, and attentive to detail.

EXPERIENCE

SODEXO

Cleaning Supervisor

April 2017 – Presently

Cleans offices, patients’/residents’ rooms, dorms, classrooms, schools, common areas and halls.

May perform routine equipment maintenance and make minor repair.

Move furniture and sets -up tables and chairs.

Replenishes supplies

May shampoo and clean carpets or buff and polish floors which will requires the use of mechanical equipment.

DARCARS Automotive Group

Service Assistant

April 2012 – February 2017 DARCARS CRYSLER JEEP MARLOW HEIGHTS

Responsible for all service calls.

Greet customers with courtesy and tact.

Assist customers with scheduling appointments for service.

Daily financial reports for cash check and credit cards transactions.

Handle Accounts Receivables for services rendered.

General clerical duties; filing, typing, phones etc.

DARCARS Automotive Group

Service Assistant

May 2010 -March 2012 DARCARS CHEVERLOT

Responsible for all service calls.

Greet customers with courtesy and tact.

Assist customers with scheduling appointments for service.

Daily financial reports for cash check and credit cards transactions.

Handle Accounts Receivables for services rendered.

General clerical duties; filing, typing, phones etc.

Cashier / File Clerk / Customer Relations

August 2003 – May 2010 DARCARS FORD

Responsible for multiple line phone system (65 lines).

Greet customers with courtesy and tact.

Assist customers with scheduling appointments for service.

Daily financial reports for cash check and credit cards transactions.

General clerical duties; filing, typing, etc

Handle customer compliance matters via customer resolution.

Shoppers Food Warehouse

Cashier- (Part time)

November 2002 – August 2003 Oxon Hill, MD

Provided customer service via floor sales.

Handled daily financial transactions via cash, check, or credit card.

Performed general housekeeping (sweeping, mopping, dusting, etc).

Assisted with inventory control.

AJ WRIGHT

Administrative Clerk- (Part time)_

November 2002 – August 2003 Oxon Hill, MD

Provided customer service via floor sales.

Handled daily financial transactions via cash, check, or credit card.

Performed general housekeeping (sweeping, mopping, dusting, etc).

Assisted with inventory control.

EDUCATION

ARMSTRONG ADULT EDUCATION CENTER

June 1996 Washington, DC

High School Diploma

PRINCE GEORGES COMMUNITY COLLEGE

June 1988 Largo, MD

Certificate- Early Child Hood Development

SKILLS

Excellent interpersonal skills

Customer Service oriented

Team Player

Reliable and flexible

Attentive to detail

Experience with Internet Explorer 8 and Mozilla Firefox

Type 40-45 WPM

Ability to multi task

Experienced with Microsoft Windows XP operating system

Experience with Microsoft Office Suites 2007/2010

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