Cindy Lang
***** ********* ***** ********, ** *5129
651-***-**** ac8ht5@r.postjobfree.com
WORK EXPERIENCE
May 2003 – June 2018 TRAVELERS INSURANCE St. Paul, MN
May 2016 – June 2018 Senior Director, Information Systems
Senior Director responsible for Project Delivery portfolio, global sourcing management and business relationship management
Managed the Project Delivery and Architecture teams for the Travelers’ Northland and Northfield markets
Owned Northland and Northfield Project portfolio, ranging from $3–5M annually, consisting of both Business Driven and Technology Currency projects
Led Project Delivery team through transformation from traditional Waterfall methodology to iterative practices and Agile methodology
Managed $2M annual global sourcing budget. Added a second and third global sourcing vendor partner, adjusting staffing levels regularly as needed. Responsible for vendor performance management, productivity and quality metrics
Owned all aspects of HR management for Managers and Project Managers. Coached and mentored new managers and managed a cost-saving reduction in force (RIF)
Oversaw multi-year budget planning and resource forecasting
Took over Agribusiness portfolio, a historically difficult business partner relationship. Stabilized and improved the relationship, providing data-based metrics on SLA, quality and volume to change perceptions over time. Managed IT portfolio under a global sourcing vendor partner managed service agreement
Leader of the Business Insurance IT Mentor committee, which began a formal mentoring program for high performing individuals
Member of the Talent Mobility committee, emphasizing in providing movement opportunities for high performing individuals
May 2013 – May 2016 Director, Information Systems
Director responsible for managing Project Delivery portfolio
Managed $3M annual Project Delivery portfolio
Owned all aspects of HR management for Project Managers and web and legacy Developers. Effectively coached and promoted high performing employees, managed a cost-saving RIF and managed low performers out of the organization
Successfully repurposed reduced employee cost to global sourcing vendor partner spend, growing Travelers’ leverage within the global sourcing space
Designed and led the implementation of the Technical Lead role for projects, enhancing overall solution quality of project deliverables
Owned resource planning and budget management for the department. Developed tools for resource planning, forecasting and assignment
Played Project Manager role on several projects when project management capacity was unavailable
Adopted and enforced PMO best practices
May 2009 – May 2013 Project Manager
Project Manager responsible for managing small, medium, and large scale projects
Managed several successful, large-scale projects and subsequent state rollouts. Most were implemented on or ahead of schedule and within budget. Customer satisfaction was very high based on business sponsor surveys
Created procedures for and gathered quarterly Sarbanes–Oxley audit evidence. Subsequent audits did not identify any issues with evidence or controls
Facilitated creation of Emergency-fix and Incident Management testing environments as well as procedures to enable fast response to production break fixes
Member of Travelers’ Innovation team. Conducted innovation campaigns and presented recommendations to executive leadership
March 2007 – May 2009 Information Systems Manager
Manager responsible for leading a team of 8-12 developers in the development and implementation of new products for customer facing web sites
Responsible for all aspects of Human Resources including hiring, coaching, salary planning, creating development plans, and managing underperformers
Implemented offshore development model with a global sourcing vendor to reduce costs and create around-the-clock development
Acted as Project Manager and directed design, development, and implementation for 8-10 projects of various sizes
Acted as Release Manager in managing the ongoing cycle of software releases including planning, development, testing, and implementation.
April 2005 – March 2007 Software Developer
Team Lead for 5 developers in the development of a web-based Rate/Quote/Issue system
Successfully implemented first product line in production
Worked with Business Analysts to create streamlined process for converting requirements into design specifications and ultimately developed application
Collaborated with Quality Assurance team to create test and performance scripts
May 2003- April 2005 Associate Software Developer
Technical Lead for the development of customer facing websites
Built, led and mentored a .NET web development team
Authored and enforced .NET coding standards. Conducted code reviews on developers’ code to encourage best practices
July 1999 – May 2003 CLARITY CONSULTING Chicago, IL
Software Engineer
Responsible for building custom business applications including web sites, distributed systems, and business intelligence applications
Led business requirements gathering, technical specification creation, development, quality assurance and release management for web project at large international logistics firm
Constructed click-stream data warehouse for a business to consumer retailer, which enabled retailer to analyze user behavior
● Developed reference application for the Microsoft Visual Studio product team to demonstrate best practices for building enterprise applications
1998 UNIVERSITY OF NOTRE DAME Notre Dame, IN
Teaching Assistant
Assisted MIS majors in learning the fundamentals and syntax of programming
1998 PRICEWATERHOUSECOOPERS Chicago, IL
Operational Systems Risk Management Intern
Helped clients effectively identify, assess, implement and manage security risks existing within their IT organizations
EDUCATION UNIVERSITY OF NOTRE DAME Notre Dame, IN
Bachelor of Business Administration – May 1999
Graduated Cum Laude
CERTIFICATIONS Leading SAFe 4.5
SAFe 4 Scrum Master 4.5
EXTRA Coach, Girls on the Run
CURRICULARS Treasurer, Girl Scouts of River Valleys Troop 565832
Coach, Liberty Ridge Academic Triathlon
Team Manager, Salvo Soccer club and East Ridge basketball
Faith Formation Teacher, Saint Ambrose of Woodbury