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Manager Project

Saint Paul, Minnesota, United States
February 14, 2019

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Cindy Lang

***** ********* ***** ********, ** *5129



May 2003 – June 2018 TRAVELERS INSURANCE St. Paul, MN

May 2016 – June 2018 Senior Director, Information Systems

Senior Director responsible for Project Delivery portfolio, global sourcing management and business relationship management

Managed the Project Delivery and Architecture teams for the Travelers’ Northland and Northfield markets

Owned Northland and Northfield Project portfolio, ranging from $3–5M annually, consisting of both Business Driven and Technology Currency projects

Led Project Delivery team through transformation from traditional Waterfall methodology to iterative practices and Agile methodology

Managed $2M annual global sourcing budget. Added a second and third global sourcing vendor partner, adjusting staffing levels regularly as needed. Responsible for vendor performance management, productivity and quality metrics

Owned all aspects of HR management for Managers and Project Managers. Coached and mentored new managers and managed a cost-saving reduction in force (RIF)

Oversaw multi-year budget planning and resource forecasting

Took over Agribusiness portfolio, a historically difficult business partner relationship. Stabilized and improved the relationship, providing data-based metrics on SLA, quality and volume to change perceptions over time. Managed IT portfolio under a global sourcing vendor partner managed service agreement

Leader of the Business Insurance IT Mentor committee, which began a formal mentoring program for high performing individuals

Member of the Talent Mobility committee, emphasizing in providing movement opportunities for high performing individuals

May 2013 – May 2016 Director, Information Systems

Director responsible for managing Project Delivery portfolio

Managed $3M annual Project Delivery portfolio

Owned all aspects of HR management for Project Managers and web and legacy Developers. Effectively coached and promoted high performing employees, managed a cost-saving RIF and managed low performers out of the organization

Successfully repurposed reduced employee cost to global sourcing vendor partner spend, growing Travelers’ leverage within the global sourcing space

Designed and led the implementation of the Technical Lead role for projects, enhancing overall solution quality of project deliverables

Owned resource planning and budget management for the department. Developed tools for resource planning, forecasting and assignment

Played Project Manager role on several projects when project management capacity was unavailable

Adopted and enforced PMO best practices

May 2009 – May 2013 Project Manager

Project Manager responsible for managing small, medium, and large scale projects

Managed several successful, large-scale projects and subsequent state rollouts. Most were implemented on or ahead of schedule and within budget. Customer satisfaction was very high based on business sponsor surveys

Created procedures for and gathered quarterly Sarbanes–Oxley audit evidence. Subsequent audits did not identify any issues with evidence or controls

Facilitated creation of Emergency-fix and Incident Management testing environments as well as procedures to enable fast response to production break fixes

Member of Travelers’ Innovation team. Conducted innovation campaigns and presented recommendations to executive leadership

March 2007 – May 2009 Information Systems Manager

Manager responsible for leading a team of 8-12 developers in the development and implementation of new products for customer facing web sites

Responsible for all aspects of Human Resources including hiring, coaching, salary planning, creating development plans, and managing underperformers

Implemented offshore development model with a global sourcing vendor to reduce costs and create around-the-clock development

Acted as Project Manager and directed design, development, and implementation for 8-10 projects of various sizes

Acted as Release Manager in managing the ongoing cycle of software releases including planning, development, testing, and implementation.

April 2005 – March 2007 Software Developer

Team Lead for 5 developers in the development of a web-based Rate/Quote/Issue system

Successfully implemented first product line in production

Worked with Business Analysts to create streamlined process for converting requirements into design specifications and ultimately developed application

Collaborated with Quality Assurance team to create test and performance scripts

May 2003- April 2005 Associate Software Developer

Technical Lead for the development of customer facing websites

Built, led and mentored a .NET web development team

Authored and enforced .NET coding standards. Conducted code reviews on developers’ code to encourage best practices

July 1999 – May 2003 CLARITY CONSULTING Chicago, IL

Software Engineer

Responsible for building custom business applications including web sites, distributed systems, and business intelligence applications

Led business requirements gathering, technical specification creation, development, quality assurance and release management for web project at large international logistics firm

Constructed click-stream data warehouse for a business to consumer retailer, which enabled retailer to analyze user behavior

● Developed reference application for the Microsoft Visual Studio product team to demonstrate best practices for building enterprise applications


Teaching Assistant

Assisted MIS majors in learning the fundamentals and syntax of programming


Operational Systems Risk Management Intern

Helped clients effectively identify, assess, implement and manage security risks existing within their IT organizations


Bachelor of Business Administration – May 1999

Graduated Cum Laude


SAFe 4 Scrum Master 4.5

EXTRA Coach, Girls on the Run

CURRICULARS Treasurer, Girl Scouts of River Valleys Troop 565832

Coach, Liberty Ridge Academic Triathlon

Team Manager, Salvo Soccer club and East Ridge basketball

Faith Formation Teacher, Saint Ambrose of Woodbury

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