Kelly Robinson

**** **** ****

Fort Worth, Texas 76244

682-***-****

E-mail: ac8hsq@r.postjobfree.com

Summary of Qualifications: A skilled help desk professional with over 4 years’ experience providing user support and solutions in high demand work environments. Proven track record of efficiently diagnosing and resolving complex customer issues within agreed time scales. In-depth knowledge of a range of software applications and operating systems. An independent and results-driven worker with a strong commitment to increasing staff productivity.

Core Competes

Strong understanding of LAN and WAN systems.

Knowledge of desktop computers, peripheral equipment and software.

Familiarity with Microsoft Office and Windows Operating Platform Systems.

Competent of IT Help Desk Systems including Remedy.

Ability to escalate and prioritize issues when required.

Exceptional communication, organizational and planning skills

Printer trouble shooting and repair Desktop and Label printers.

DMS, Cell Director, HMI Tech System

Computer Repair and trouble shoot

SCCM, Microsoft Office 2016

Active Directory

Professional Experience

Desktop Support Technician

K Force Professional Services March 2018 to February 2019

Responsible for answering phone from users, with computer problems and questions. Servicing and maintaining printers, label printers and hand scanners. Maintained data room servers and backup servers. Setup accounts on DMS and Dematic systems. Monitored Automated Crane, Convener and AGV systems.

Benefits Verification Specialist

Kelly Services \Lash Group Frisco, Texas November 2017 to March 2018

Works to ensure that patients’ health care benefits cover required procedures. He contacts a patient’s insurance company to verify coverage levels and works with individuals to educate them on their benefits information. He serves as a valued member of the health care team, helping patients get the medical procedures they need.

Desktop Support Technician

Insight Global Staffing; Fort Worth, Texas July 2017-September 2017

Evaluate and prioritized customer problems and complaints to ensure that inquiries were resolved appropriately Connected to customers desktop using Outlooks Lync, and Remote Desktop Assisted customers in resolving desktop and laptop technical problems by providing guidance regarding software and hardware problems Issue resolution and password resets on Mainframe applications, SAP Applications, and Active Directory

Delivery Driver

Arrive On Time Delivery Inc.; Dallas, Texas May 2017-July 2017

Customer Service Representative

Apartment Movers/Optimist; Dallas, Texas March 2017- May 2017

Cable Installation Technician

Ash Communications Inc.; Plano Texas March 2016- March 2017

Responsible for installing, maintaining, and repairing residential cable television and Internet services. Service feeder lines that provide cable access to several homes, work with drop lines that only allow access for one home. Job duties for cable technicians include inspecting cable lines, laying ground cable, and driving work vehicles to jobs. Install equipment for cable, internet and VOIP phone services.

Tech Computer Support Tier 2

Chipton Ross (Northrop-Grumman) Inc.; Irving, Texas March 2015-December 2015

Evaluated, and prioritized customer problems and complaints to ensure that inquiries were resolved appropriately. Connected to customers desktop using Remote Desktop Assisted customers in resolving desktop and laptop technical problems by providing guidance regarding software and hardware problems Issue resolution and password resets on Mainframe applications, SAP Applications, and Active Directory. Performed Active Directory administration, password resets, and user account setups.

Customer Service Representative

Teleperformance Inc.; Abilene, Texas September 2013-March 2014

Evaluated, and prioritized customer problems and complaints to ensure that inquiries were resolved appropriately Connected to customers desktop using Outlooks Lync, and Remote Desktop Assisted customers in resolving desktop and laptop technical problems by providing guidance regarding software and hardware problems Issue resolution and password resets on Mainframe applications, SAP Applications, and Active Directory. Utilized Northrup Grumman Ticketing System and Knowledge Base to enter tickets for Field and Site Techs. Troubleshoot basic Outlook Email issues. Performed Active Directory administration, password resets, and user account setups.

Manager in Training

Allsup’s Convenience Stores Inc.; Abilene, Texas May 2013- September 2013

Customer Service Consultant

Clear Talk Wireless Inc.; Abilene, Texas April 2012- April 2013

Support Specialist

CSC Inc.; Coppell, Texas May 2000-August 2011

Evaluated, and prioritized customer problems and complaints to ensure that inquiries were resolved appropriately. Connected to customers desktop using Remote Desktop Assisted customers in resolving desktop and laptop technical problems by providing guidance regarding software and hardware problems Issue resolution and password resets on Mainframe applications, SAP Applications, and Active Directory. Performed Active Directory administration, password resets, and user account setups.

Education

Ashford University Clinton Iowa 2 yrs completed

Certificate of Completion; Network Engineering; CLC; Garland TX

Graduate, Abilene High School; Abilene High School

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