Megan K. Donnelly
**** ********* *****, *********, ** 19053 215.932.7762C
ac8hsl@r.postjobfree.com
Administrative professional with extensive health care industry, office and volunteer experience. Expertise in: Americans with Disabilities Act laws and guidelines, patient advocacy, patient-centric forms and rights, engaging children in therapeutic activities and age-appropriate coping strategies. More than fifteen year’s healthcare volunteer work and teaching support roles. Exceptional oral, written, computer and interpersonal skills. Demonstrated ability to maintain confidentiality. Reliable, compassionate, responsible work ethic, empathetic, dedicated.
PROFESSIONAL EXPERIENCE
Target, Bensalem, PA Oct. 2006 - Jun. 2018
Internal Operator / Fitting Room Attendant
Answered and directed incoming calls to correct department
Provided excellent customer service to shoppers
Greeted shoppers, moved them to fitting area, monitored clothing items, ensured fitting room
cleanliness and presentability
Arranged brand name merchandise on “ready-to-wear” rack
Human Resources Assistant (2006 - 2010)
Scheduled interviews, aided employees in filling out punch correction and request for time off forms
Edited electronic work schedules; edited and updated applicant termination files; distributed checks/paystubs
Completed executive-assigned Human Resources projects
The Children’s Hospital of Philadelphia (CHOP), Philadelphia, PA Jan. 2013 - Dec. 2017
Receptionist - Human Resources
Welcomed visitors and invited guests, requiring them to register via iPad
Answered incoming calls, completed transfers, retrieved and forwarded voicemails;
created e-mail correspondence
Received and facilitated new hire paperwork and performed new employee orientation / training
Completed and tracked manager-assigned projects using Sharepoint
Ordered and tracked office equipment and supplies; signed for mail deliveries
Sesame Place, Langhorne, PA Jun. 2005 - Oct. 2006
Representative - Welcome Center Guest Relations
Sold general admission tickets/season passes, greeted guests, answered questions, distributed park maps
INTERNSHIPS (with stipend)
The Children’s Hospital of Philadelphia (CHOP), Philadelphia, PA Dec. 2010 - Jun. 2014
CHOP Career Path
Administrative support to Microbiology Laboratory, Blood Bank, Case and Bed Management, Human Resources
Assisted Microbiology Laboratory in reformatting departmental policies and procedures
Verified patient information in Meditech system, checked for errors, omissions and made corrections
Assisted Care Coordinator Counselor in making Care Binder Program more resourceful and useful
Researched patient information in EPIC system, scanned insurance card information, entered patient data
Horizon NJ Health, Trenton, NJ May 2007 - Aug. 2008
Social Case Management Department
Assisted with Division of Youth and Family Services (DYFS) calls, mailings, spreadsheets, special projects
Called DYFS for case-related information
Data input to Case Tracker Medical Management system
EDUCATION
The Children’s Hospital of Philadelphia (CHOP), Philadelphia, PA May 2017
Fundamentals of EPIC. Successful completion
Regent University, Virginia Beach, VA Ongoing
B.S. Clinical Psychology and Counseling. Current GPA: 3.33. Online degree completion in progress
Bucks County Community College, Newtown, PA
Effective Speaking Course. Completed after successfully presenting four public speeches May 2013
Bucks County Community College, Newtown, PA Aug. 2006 - May 2008
Interpersonal Psychology. Completed 60 credits
TECHNOLOGY and SKILLS
MS Office Suite, Outlook, Publisher. Sharepoint, EPIC Patient Systems, Meditech, Case Tracker. Administrative office procedures, reception support, data management, customer service, filing/archiving. Research through Internet Explorer, Google Chrome. Multi-functional office equipment, multi-line phones and phone and intercom systems. Apple products, social media.