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Customer Service Human Resources

Langhorne, Pennsylvania, United States
February 14, 2019

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Megan K. Donnelly

**** ********* *****, *********, ** 19053 215.932.7762C

Administrative professional with extensive health care industry, office and volunteer experience. Expertise in: Americans with Disabilities Act laws and guidelines, patient advocacy, patient-centric forms and rights, engaging children in therapeutic activities and age-appropriate coping strategies. More than fifteen year’s healthcare volunteer work and teaching support roles. Exceptional oral, written, computer and interpersonal skills. Demonstrated ability to maintain confidentiality. Reliable, compassionate, responsible work ethic, empathetic, dedicated.


Target, Bensalem, PA Oct. 2006 - Jun. 2018

Internal Operator / Fitting Room Attendant

Answered and directed incoming calls to correct department

Provided excellent customer service to shoppers

Greeted shoppers, moved them to fitting area, monitored clothing items, ensured fitting room

cleanliness and presentability

Arranged brand name merchandise on “ready-to-wear” rack

Human Resources Assistant (2006 - 2010)

Scheduled interviews, aided employees in filling out punch correction and request for time off forms

Edited electronic work schedules; edited and updated applicant termination files; distributed checks/paystubs

Completed executive-assigned Human Resources projects

The Children’s Hospital of Philadelphia (CHOP), Philadelphia, PA Jan. 2013 - Dec. 2017

Receptionist - Human Resources

Welcomed visitors and invited guests, requiring them to register via iPad

Answered incoming calls, completed transfers, retrieved and forwarded voicemails;

created e-mail correspondence

Received and facilitated new hire paperwork and performed new employee orientation / training

Completed and tracked manager-assigned projects using Sharepoint

Ordered and tracked office equipment and supplies; signed for mail deliveries

Sesame Place, Langhorne, PA Jun. 2005 - Oct. 2006

Representative - Welcome Center Guest Relations

Sold general admission tickets/season passes, greeted guests, answered questions, distributed park maps

INTERNSHIPS (with stipend)

The Children’s Hospital of Philadelphia (CHOP), Philadelphia, PA Dec. 2010 - Jun. 2014

CHOP Career Path

Administrative support to Microbiology Laboratory, Blood Bank, Case and Bed Management, Human Resources

Assisted Microbiology Laboratory in reformatting departmental policies and procedures

Verified patient information in Meditech system, checked for errors, omissions and made corrections

Assisted Care Coordinator Counselor in making Care Binder Program more resourceful and useful

Researched patient information in EPIC system, scanned insurance card information, entered patient data

Horizon NJ Health, Trenton, NJ May 2007 - Aug. 2008

Social Case Management Department

Assisted with Division of Youth and Family Services (DYFS) calls, mailings, spreadsheets, special projects

Called DYFS for case-related information

Data input to Case Tracker Medical Management system


The Children’s Hospital of Philadelphia (CHOP), Philadelphia, PA May 2017

Fundamentals of EPIC. Successful completion

Regent University, Virginia Beach, VA Ongoing

B.S. Clinical Psychology and Counseling. Current GPA: 3.33. Online degree completion in progress

Bucks County Community College, Newtown, PA

Effective Speaking Course. Completed after successfully presenting four public speeches May 2013

Bucks County Community College, Newtown, PA Aug. 2006 - May 2008

Interpersonal Psychology. Completed 60 credits


MS Office Suite, Outlook, Publisher. Sharepoint, EPIC Patient Systems, Meditech, Case Tracker. Administrative office procedures, reception support, data management, customer service, filing/archiving. Research through Internet Explorer, Google Chrome. Multi-functional office equipment, multi-line phones and phone and intercom systems. Apple products, social media.

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