FRANCIA R. EVANS-BALDWIN
ac8hs9@r.postjobfree.com
Professional Experience:
OFI Case Manager ESS1 (Cobb County)- Department of Family and Children Services-(December 2016 - Current)
oProcesses applications and renewals using appropriate criteria and policies consistently and according to established guidelines
oInterviews clients to obtain family, social, and/or medical information
oFollows HIPPA policy when recording and evaluating personal and financial data obtained from individuals
oKeys in a high volume of data using standard office hardware and software
Mortgage Assistant/ Office Manager (Alpharetta, GA) - Angel Oak Home Loans LLC. (December 2015-December 2016)
oWorked with realtors, appraisers, underwriters, title companies and anyone else necessary to get all the information needed to close the loans
oLogged information regarding closed loans for state documentation
oHandled client inquiries with exceptional customer service
oReviewed and fulfilled supply requisitions
oManaging filing system
Marketing Professional (Alpharetta, GA) - MiLEND INC. (November 2014- December 2015)
oProvided customer service while completing intake for new clients
oCollected fees for loan officers
oConducting market research and analyzing consumer rating reports/ questionnaires
oActed as a liaison between client and loan officers
oResponsible for liaising with customers in order to ensure a smooth transactions
Virtual Assistants Supervisor - West At Home (April 2012- November 2014)
oResolved Customer complaints received by the company’s virtual assistants
oArranged replacements for shipments that were not received
oAssisted customers with online ordering
oProvided documentation through worker portal
oAnswered customer inquiries via Toy’s R Us online chat
Customer Service Representative ( Kennesaw, GA) -Alorica (July 2010- June 2012)
oAssisted customers over the phone, email, and online chat to resolve their questions or concerns.
oTracked call-related information for auditing and reporting purposes
oCalmly attempted to resolve and de-escalate any customer issue
oMaintained and updated customer information as necessary
HR/Payroll Clerk (Atlanta, GA) - Reading America (June 2009 -July 2010)
oPrepared, examined and analyzed accounting records and financial statements
oResponsible for the hiring and training as necessary
oProcessing weekly payroll (ADP & Suntrust)
oEstablished tables of accounts, and assigned entries to proper accounts
Education:
DeKalb Community College, Decatur, GA
Associates in Business Administration (1984-1986)
Gordon High School, Decatur, GA (1984)