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Assistant Operation Manager in the Field of Restaurants

Location:
Calamba, CALABARZON, Philippines
Posted:
February 14, 2019

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Resume:

Assistant Operation Manager

GLEE HOSPITALITY SOLUTIONS

Responsible in All Areas in UAE Concept, Handling and Monitoring P & L, Sales Report, Strict Implementation of Company Policies and Procedures, Training all Staff and Report Directly to Board of Directors.

Key Skills

●Hospitality Management

●Front- & Back-of-House Operations

●Budgeting & Cost Controls

●Menu Development

●Teambuilding/Training/Supervision

●Safety/Sanitation/Quality Controls

●Vendor/Inventory Management

●Guest Service Excellence

●Multi-outlet Operations

●Strategic Marketing & Sales

●Payroll/P&L Management

●Profit & Growth Strategies

●Restaurant & Kitchen Design

Award/Recognition

“Leader of the Year” (2011) for Food Mark Division, Foodmark is the restaurant arm of the Landmark Group which operates successful brands such as Ushna, Mango Tree, Carluccio's, Max, Zafran, Wild Ginger and Chi Zen. Currently operating in the UAE and is expanding across the GCC.

Education

Diploma in Airline and Airport Customer Care - Stonebridge Associated Colleges, U.K, 2008

BS Hotel and Restaurant Management - Saint Michael’s College of Laguna Binan, Philippines, 2000

ADDITIONAL TRAINING & CERTIFICATIONS:

●Person-In Charge Certified (2011)

●Deans Lister (College)

●Honor Student (College)

●Academic Excellence Awardee (Secondary Education)

●Honor Student (Primary Education)

Personal Data

Gender : Female

Civil Status : Married

Nationality : Filipino

Passport : 1969303

Religion : Roman Catholic

Driver’s License : 1760886

Experience

GLEE HOSPITALITY SOLUTIONS -HANDLES NUMEROUS RESTAURANT SUCH AS BURGERHOOD, URBAN BITES, RICE CREAMERY, GOURMET DISTRICT, GRAMERCY, RICHY’S, NOLUS’ CAFÉ, GRAND CENTRAL STORE, BURGER JOINT, YAMO AND MORE.

ASSISTANT OPERATION MANAGER- April 2014- August 2018

●Assist the Operations Director with the operational management of all outlets

●Develop policies and procedures for existing operations, implement and ensure compliance

●Oversee day to day operations and report sales for all existing operations

●Conduct weekly meetings and spot checks with the management at head office and operational team

●Assist the director with managing Profit and Loss accounts for all the existing operations, including food and beverage cost management

●Work with the cost controllers and director to prepare end of month reports, quarterly and annual reports as well as budgets as well as supervise the end of month stock take

●Develop sales targets and monitoring systems within each operation

●Coordinate all human resources activities, including recruitment with the HR coordinator

●Assist in conducting performance reviews and implement incentive programs

●Enforce incentive and disciplinary schemes for each unit in coordination with the management of each unit

●Maintain a list of suppliers and corresponding representatives as well as meet with suppliers quarterly and build relationships to negotiate better pricing

LANDMARK RETAIL GROUP OF COMPANY -CANDELITE, FUN CITY, MAX, KOTTON, BABY SHOP, LIFESTYLE, HOME CENTER, SPLASH, NEW LOOK AND MORE.

RETAIL KIOSK OPERATION MANAGER – 2010 TILL February 2014

●Handling 12 Stores in different places in UAE (Dubai, Abu Dhabi, Alain, Sharjah) and responsible for the overall operation of the Stores with 50 Staff to monitor their performance.

●Ensure that standards are adhered at all times, guest satisfaction is exceeded, sales are maximized and the departmental budgetary goals are met by controlling the expenses.

●Manage Profit and Loss

●Responsible for conducting the Training to all the team members and Plan for the Marketing Strategy every month to ensure that Sales budget of every store will achieve.

●Ensure that All areas of responsibility such as Ordering Process, (Buying Dept.) Maintenance of the Store, IT Issues, Finance and Marketing are all monitored to give support on the Operation.

FOOD MARK— DUBAI, U.A.E (A DIVISION OF LANDMARK GROUP OF FOOD DIVISION)

RESTAURANT MANAGER -2004 TILL 2010

●Responsible for overall store operation, reports directly to the Operation Manager.

●Achieved record profitability of restaurant and catering operations. Cut food and labor costs by 16% while increasing sales, food/service quality and guest satisfaction.

●Redesigned menus and dining room layout; renegotiated terms with vendors/suppliers; halted rampant waste; and unified front- and back-of-house staff to create a cohesive, cooperative team committed to premium guest service and optimum profitability.

●Conducts monthly inventory, daily sales performance and monthly store progress report.

DANESI COFFEE SHOP (CARREFOUR HYPERMARKET) MAJID AL FUTTAIM, ABU DHABI, U.A.E.

STORE SUPERVISOR -2002 TILL 2003

●Manage cost cutting and prepares monthly food cost report.

●Operated cash register.

●Handles customer complaints. Preempts guests need by being alert at all times.

● Supervise people to ensure maximum productivity and guest satisfaction. Identify performance gaps and apply appropriate solution.

●Conduct stock takes and order stocks/supplies- maintain prescribed stock levels.

OUTBACK STEAK HOUSE - BISTRO GROUP, ALABANG TOWN CENTER, PHILIPPINES

RECEPTIONIST CUM CASHIER PROMOTED AS TRAINER -2001 TILL 2002

●Receives guests, welcomes and greets them and escorts them to their assigned or chosen tables.

●Attends to reservations and inquiries over the phone.

●Provides accurate, friendly and prompt service to guests.

●Developed a “Raving Fans” and applied the “No Rulers, Just Right” principle to all guests.

●Operated cash register, responsible for all cash reports.

HERC’S PIZZA PASTA PRESTO - ALABANG TOWN CENTER, PHILIPPINES

RECEPTIONIST CUM CASHIER, JUNE 2001 TILL SEPT 2001

●Receives guests, welcomes and greets them and escorts them to their assigned or chosen tables.

●Looks after the set-up, appearance, and cleanliness of the outlet.

●Operated cash register, responsible for all cash reports.

CABLE CAR - ALABANG TOWN CENTER, PHILIPPINES

RECEPTIONIST CUM FOOD & BAR ATTENDANT, APRIL 1999 TILL MAY 2001

●Receives guests, welcomes and greets them and escorts them to their assigned or chosen tables.

●Looks after the set-up, appearance, and cleanliness of the outlet.

●Operated cash register, responsible for all cash reports.

●Take & serve food & drinks according to prescribed standard of service, does suggestive selling.

Character Reference

Available on request

I hereby certify that the above particulars are true and correct. I hope you will consider my application favorably.

Ann Lorraine de Robles

Applicant



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