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Manager Customer Service

Akron, Ohio, United States
February 14, 2019

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Kellie Hall

*** ********** *****, ********* **** 44278

Cell: 330-***-****

Order Management and Inventory Manager with 10+ years of experience with progressive advancement through the service organization. Action-oriented with strong ability to communicate effectively by integrating inter and intra department collaboration.

Diebold Nixdorf Incorporated March 2018 to Current Order Management and Escalation Manager

North Canton, Ohio

Provides critical part sourcing and logistical support for all of Diebold Nixdorf's customer base within the Americas landscape

Interfaces with Management, Materials, Distribution, Product Management, Procurement, Vendors, Account Teams, Field Support Teams, IT and International Service Depots. Manages a group of 9 direct reports

Diebold Nixdorf Incorporated February 2017 to March 2018 Field Material Management and Escalations Manager

North Canton, Ohio

Responsible for the field inventory management and support for the service organization. Over 2500 service technicians and over 3000 inventory bins Service part order escalations and process improvements Managed a team of 14 direct report :

Logistic Specialists


Diebold Incorporated/Diebold Nixdorf Incorporated October 2011 to February 2017 Order Management Manager

North Canton, Ohio

Responsible for the department's direct interface with internal and external customers through the order fulfillment process.

Managed team of 16 direct reports and 10 indirect reports: Logistic Coordinators

Professional Service Representatives

Reverse Logistics Warehouse

Engineer Coordinator

Interfaced with Product Engineering, Procurement, DNA and Global Service Management, technical support, Product Order Management, internal and external material suppliers and Global Service Logistics Management.

Diebold Incorporated February 2009 to October 2011 Supervisor of Depot and Field Support

North Canton, Ohio

Responsible for the department's direct interface with internal and external customers through the order fulfillment process

Implemented processes and coordinated efforts with other facilities and support groups to ensure orders are processed and shipped timely to meet customer expectations. Education and Training


Managed a team of 6 direct reports:

Professional Service Representatives

International Import/Export Professionals

Vender Repair Buyers

Diebold Incorporated June 2005 to February 2009

Material Planner

North Canton, Ohio

Communicated with vendors regarding inventory needs. Wrote and expedited purchase orders.

Maintained key item stock levels.

Forecasted purchasing trends.

Developed and improved Supplier relationships.

Diebold Incorporated June 2002 to June 2005

Customer Service Representative

Mogadore, Ohio

Communicated with vendors regarding inventory needs. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Diebold Incorporated May 2000 to May 2002

Customer Response Representative

Green, Ohio

Effectively managed a high-volume of inbound and outbound customer and technician calls. Addressed and resolved customer product complaints empathetically and professionally. Kent State University

BBA: Economics

Certification of Manager

Certification of Supervision

System Implementation of Oracle R12

Inventory Management, Logistics Management, Oracle, Order Management, Material Planning and Purchasing

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